CHEC Watford
Atria Centre, Lower Mall, Queens Road, Watford, Hertfordshire, WD17 2UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Highly professional and knowledgeable.
by Keith Files - Posted on 10 November 2022
Fantastic service from start to finish. No question was left unanswered Reception couldn't have been more welcoming. Everyone was helpful and everything was dealt with in a timely manner.
Visited November 2022
Review titled CHEC Watford
Replied on 10 November 2022
Dear Keith, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Misled in to thinking that surgery would be done that day
by Guy Moores - Posted on 06 December 2022
For some unknown reason the doctor decided that I should not have surgery that day. The appointment letter mentions dilating of pupils and that I should not dive afterwards, so my wife drove me from my home in Tring expecting me to have had cataract surgery immediately as I had on my first appointment at Stoke Mandeville a few years ago. Your receptionist was very helpful but also mystified and consulted colleagues but was only able to provide another date. The result has been a waste of yours and our valuable time, an addition to traffic congestion and unnecessary use of expensive car fuel.
Visited November 2022
Review titled CHEC Watford
Replied on 09 December 2022
Dear Guy, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused. We can confirm we have reviewed your appointment letter which confirms it was for an ophthalmology appointment and not a surgical procedure, we apologies for any misunderstanding. Please be assured, it is standard practice for a patient to been seen for a consultation prior to a procedure being carried out. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled Excellent
by Ingrid Stanton - Posted on 18 November 2022
Always clean, very helpful and friendly, efficient Excellent service, staff very attentive, nice and clean, couldn't fault. All very friendly and helpful, kept informed about what was happening.
Visited November 2022
Review titled CHEC Watford
Replied on 21 November 2022
Dear Ingrid, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Great Practice
by Nora Fitzmaurice - Posted on 04 December 2022
My 92 year old Mother attended for laser surgery recently. Our experience was very good from reception to Doctor. My Mother was dealt with in a very timely manner and everything was made very easy. Her results have been fantastic, thank you
Visited November 2022
Review titled CHEC Watford
Replied on 05 December 2022
Dear Nora, Thank you for your positive review. We are pleased that you are happy with the service your mother received from CHEC and that she is happy with the outcome following her procedure. Best wishes CHEC
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Review titled Brilliant from start to finish - amazing.
by Kathryn Ameneyro - Posted on 10 November 2022
Booking team amazing, understanding and caring. Reception welcoming, there was little waiting time to make an appointment. Left after operation feeling informed, as to what happens next. I went during Covid, and felt very safe. Recommended my brother went to have his eyes done, and very pleased that my brother is coming to CHEC.
Visited October 2022
Review titled CHEC Watford
Replied on 30 November 2022
Dear Kathryn, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuing a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great practice
by Anonymous - Posted on 28 November 2022
I've attended CHEC for cataract treatment and have been pleased with the outcome. The service is very good and effective.
Visited October 2022
Review titled CHEC Watford
Replied on 28 November 2022
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Huge Thank You
by Hilary Brown - Posted on 19 October 2022
A thank you to every member of staff who looked after me - the care I received was professional, caring and much appreciated. Surgery is always daunting but so good to be treated with such kindness .... not a day I was looking forward to so I am a very grateful patient
Visited October 2022
Review titled CHEC Watford
Replied on 20 October 2022
Dear Hilary, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Staff are kind and helpful!
by Anonymous - Posted on 27 September 2022
I would recommend Chec to all my friends and family. The Chec staff at the Watford clinic are all extremely kind and helpful. The only problem I have is the app for Chec keeps sending me messages and letters even after i have booked my appointments.
Visited September 2022
Review titled CHEC Watford
Replied on 27 September 2022
Dear Patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We appreciate your feedback in relation to our bookings app and can confirm this has been fed back to our IT department for further review. In some cases, patients require more than one appointment which will result in multiple messages; each message being specific to the separate appointment. We hope all went well at your appointment. Best wishes CHEC
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Review titled First Class and Timely Service
by Terence Wood - Posted on 16 September 2022
Was seen promptly, the whole operation from reception to surgery was seamless and quick and the results are outstanding, I could not be more pleased
Visited September 2022
Review titled CHEC Watford
Replied on 23 September 2022
Dear Terence, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your surgery. Best wishes CHEC
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Review titled Amazing clinic
by Marie Bloomfield - Posted on 19 August 2022
Already recommended to friends and family and appreciate how clean and nice the place was, also appreciate the staff assistance, the surgery was great
Visited August 2022
Review titled CHEC Watford
Replied on 22 August 2022
Dear Marie, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that all went well with your surgery. Best wishes CHEC
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