Newmedica Eye Health Clinic & Surgical Centre - Newcastle
Hadrian House, Balliol Business Park, Newcastle upon Tyne, NE12 8EWContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Newmedica Eye Health Clinic & Surgical Centre - Newcastle.
Reviews
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Review titled great practice
Rated 5 stars out of 5
by Jillian Scott - Posted on 11 February 2024
everybody was friendly and good at what they do a big thank you from me it was easy to find with direction you sent can not fault anything i can now see a lot better thanks again
Visited February 2024
Newmedica Eye Health Clinic & Surgical Centre - Newcastle has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by B Coleman - Posted on 21 February 2024
I was treated with friendliness and respect together with kindness and consideration which was quite uplifting.
Visited February 2024
Review titled Newmedica Eye Health Clinic & Surgical Centre - Newcastle
Replied on 21 March 2024
Thank you for leaving a review. We are pleased that you had a good experience and that you found our team were friendly, respectful and considerate. Best wishes, Newmedica patient care team
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Review titled Faultless service
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
My mother received treatment at the Nottingham branch today and received impeccable service throughout the whole procedure. The reception staff were extremely professional yet understanding at the same time, recognising the anxiety and offering reassurance. From walking through the door to being on the way home the whole procedure took less than 90 minutes and so far has had an immediate positive effect. All in all we cannot recommend nor praise NewMedica enough.
Visited January 2024
Review titled Newmedica Eye Health Clinic & Surgical Centre - Newcastle
Replied on 18 January 2024
Hello, Thank you for taking the time to leave a review, this review has been posted onto our Newcastle clinics profile. Newmedica Nottingham does have an NHS profile if you feel you'd like to update your review. We are delighted to hear that you had a good experience and found our team helped you feel at ease throughout your journey with us. We appreciate you taking the time to recommend us. Best wishes, Newmedica patient care team
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Review titled Professional Practice
Rated 5 stars out of 5
by Christopher Bache - Posted on 30 January 2024
My experience was made as pleasant as possible from first entering the clinic until leaving. Reception,nurses, and surgeons were friendly, attentive and comforting. The downside to my day was waiting for patient transport for 1 and a half hours for my return journey home although the clinic cannot be blamed for this. Indeed they made the telephone call to the transport service and held on interminably until they received a response. Overall an excellent and efficient experience at a clinic I would highly recommend.
Visited January 2024
Newmedica Eye Health Clinic & Surgical Centre - Newcastle has not yet replied.
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Review titled Excellent service and attention
Rated 5 stars out of 5
by Old Bowser - Posted on 10 July 2024
Treated with care and attention. Procedures explained with care. Operation day was also explained with care and any questions answered precisely. During Operation I was kept informed on what was to happen and asked if I was happy.
Visited January 2024
Newmedica Eye Health Clinic & Surgical Centre - Newcastle has not yet replied.
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Review titled Perfect experience
Rated 5 stars out of 5
by Alan Rowell - Posted on 20 January 2024
From walking in for the initial consultation to walking out after my procedure was absolutley perfect. All of the staff were extremely friendly and put me at ease. My nurse (?) explained every stage of the procedure prior to the procedure itself and she was with me every step of the way, even offering to hold my hand during the actual procedure and whilst waiting for the anesthetic eye drops to take effect, we chatted about lots of things and laughed quite a bit too. My surgeon was also extremely friendly and explained exactly step by step what he was about to do during the procedure itself. At no time was I able to see anything approaching my eye and I did not experience any pain at all. Lastly the whole facility is scrupulously clean througout. If you are in the slitest bit concerned about cataract removal, please take it from me, there is absolutley no need to be. Lastly, I would like to thank All the staff for their care and attention during my procedure.
Visited January 2024
Review titled Newmedica Eye Health Clinic & Surgical Centre - Newcastle
Replied on 21 March 2024
Dear Alan Rowell, thank you for taking the time to leave a review. We are pleased to hear that you had a good experience from your consultation through to surgery and that our team helped you feel at ease and well informed throughout. Best wishes, Newmedica patient care team
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Review titled Excellent practice
Rated 5 stars out of 5
by Bill Dormand - Posted on 03 April 2024
I had both eyes operated on in the space of 58 days including final post op. I would highly recommend Newmedica to anyone wishing to receive the care and attention to patients welfare before and during the operation. The staff could not have been more positive in their attitude and made you feel safe and secure in their hands. The surgeon was the one recommended to me by my optician. He kept up a running commentary during the progress of the op and made you fell involved at all stages. The premises and environment were very clean and tidy. After the 1st op and the patch is removed the difference in my sight was amazing and I could not wait to have my other eye op.
Visited January 2024
Newmedica Eye Health Clinic & Surgical Centre - Newcastle has not yet replied.
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Review titled Outstanding service.
Rated 5 stars out of 5
by Sheila Thompson - Posted on 28 January 2024
From walking in the door at Newmedica Eye Clinic Newcastle for my cataract surgery this week the Kindness ,Care and Treatment I recieved was by far the best I have ever recieved anywhere. I was taken into theatre where an amazing staff member held my hand throughout. I cannot thank the surgeon and all the team enough for everything they did for me. I recieved outstanding care from them all.
Visited January 2024
Review titled Newmedica Eye Health Clinic & Surgical Centre - Newcastle
Replied on 05 February 2024
Dear Sheila Thompson, thank you for your review. We are delighted to hear that you had a good experience with us and felt that you received such kindness and care from our team. We are pleased that our team helped you feel at ease. Best wishes, Newmedica patient care team
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Review titled Superb Practice
Rated 5 stars out of 5
by Christopher M Penny - Posted on 01 February 2024
I was recently referred to Newmedica for a lens replacement in both eyes as a consequence of cataract progression. I attended the clinic for initial consultation and subsequent operation on the left eye, to be followed by the right eye. The clinical staff were calm professionalism personified and put me entirely at my ease. Prior to and during the operation the staff fully informed me of what to expect and what I would experience during the operation. The actual operation was as painless and untraumatic as I was advised and it was over before I realised it. Three days later, my left eye can clearly see now and I’m delighted with the results. Having spent a fair amount of time in hospital lately I can honestly say I’m actually looking forward to my next eye operation. I can’t thank the clinical staff or praise them enough for what they’ve for me. Highly recommended.
Visited January 2024
Review titled Newmedica Eye Health Clinic & Surgical Centre - Newcastle
Replied on 21 March 2024
Dear Christopher Penny, we are delighted to hear that you had a good experience throughout your journey with us and that our team helped you feel at ease. We appreciate you taking the time to leave a review. Best wishes, Newmedica patient care team
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Review titled First class treatment
Rated 5 stars out of 5
by Colin Thomson - Posted on 27 January 2024
l was kept fully informed and made to feel so relaxed and cared for that the procedure was over before l had noticed ! l cannot thank the doctor and staff enough !
Visited January 2024
Review titled Newmedica Eye Health Clinic & Surgical Centre - Newcastle
Replied on 05 February 2024
Dear Colin Thompson, thank you for your review. We are delighted to hear that you had a good experience with us and that our team helped you feel at ease. Best wishes, Newmedica patient care team
Information supplied by New Medical Systems Limited