SpaMedica Newcastle-Under-Lyme
Osprey House, Ore Close, Lymedale Business Park, Newcastle, ST5 9QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A fantastic facility
Rated 5 stars out of 5
by June Iwancz - Posted on 14 February 2025
I had my first cataract operation at the end of January. From the pre-op appointment onwards everything was carefully explained. I had a condition in my eye which could have led to complications during the operation. This was explained to me and the consultant was reassuring during the operation saying that everything had gone well. The procedure is completely pain free. Everyone says this but you are never quite sure, it really is true! I would highly recommend Spa Medica, they are professional, efficient, and treat you like a human being. All if the staff are lovely and I am looking forward to my second cataract being treated very soon. Thank you Spa Medica.
Visited January 2025
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Yvonne joynson - Posted on 04 December 2024
From the time I came to the hospital to when I had my surgery was 1 week. The staff were very helpful and courteous. The surgery was quick and painless. I would recommend SpaMedica. I would definitely go back for my other cateract
Visited December 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Tim Merrick - Posted on 24 December 2024
I recently had eye surgery at Spa Medica and the whole experience was amazing from start to finish. All of the staff were outstanding and the results have been incredible. I would highly recommend Spa Medica to anyone.
Visited December 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Very professional, business linked operation
Rated 5 stars out of 5
by Stuart Jones - Posted on 30 December 2024
Waiting list short Check in efficient Reminder message Excellent op and support The two appointments were close together which helped to “get the job done”. Both ops were carried out in a very modern theatre, staffed by efficient and pleasant nursing staff. My vision is remarkably clear after the ops and colours are much brighter. I will need “reading glasses “ but that is no different as I will go for vari focal lenses. Overall I was delighted with the outcome of the operations and have no hesitation in recommending Spa medica
Visited December 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Martin Cook - Posted on 02 February 2025
Absolutely fantastic experience, right through reception to the procedure. All staff made me feel well looked after and at ease with everything going on. I would highly recommend this practice to anyone and can't speak highly enough of the kind and professional nature of all the staff working here.
Visited December 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Closed
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2024
My girlfriend had an appointment today at 4pm. They rang 5 times between 830 and 130pm asking me to come earlier, she said she was working until 2pm and would be there. She rushed 5 miles home and met her boyfriend and rushed the 6 miles there, arriving at 240pm to find it all closed. They cancelled the appointment on the NHS app and now she has no referral. Shocking.
Visited December 2024
Review titled SpaMedica Newcastle-Under-Lyme
Replied on 27 January 2025
Dear, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please don't hesitate to email contact@spamedica.co.uk or call 0330 058 4280.
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Review titled Great Experiance
Rated 5 stars out of 5
by Julie Jackson - Posted on 12 December 2024
The whole experience was amazing. The staff were brilliant. I was worried about attending due to not knowing what to expect, however the staff put me at ease. I was at the clinic for roughly two hours.
Visited December 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Nick wright - Posted on 21 December 2024
Had both my eyes done over last 12 months, last eye done on 20/12/24, both at newcastle under lyme branch. The treatment i recieved was first class,from reception staff to oppticians and clinical staff, surgeons are fantastic. I cannot praise them enough, they are all so friendly and professional, was a bit worried when i had my first eye done done, but there was no need to have been, thanks to all the staff here hope you all have a great christmas and new year. If you need your eyes doing , do not hesitate, nopk in at your local SpaMedica, you will not be dissapointed Nick Wright 21/12/2024
Visited December 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Keith Jones - Posted on 30 November 2024
Reception staff extremely courteous and we were offered refreshments straightaway. The nurses before, during and after the surgery were fantastic and made me feel at ease and informed. My surgeon explained everything and did an excellent job. All in all, what could've been a fraught experience was made easy and comfortable by this excellent team of people. Thank you.
Visited November 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Sue Bruno - Posted on 21 December 2024
From arrival to departure I cannot fault anything. As soon as you arrived there was plenty of free parking, when you walked in you were greeted with a warm welcome, offered a drink and biscuits, even offered to my husband. I was called in exactly on my appointment time. All other staff were also very professional and friendly. No pain and so quick, I had the operation the next day after my consultation. I will certainly be getting the other eye done when needed. I was quite scared at first but there certainly was no need to be. I would without a doubt recommend SpaMedica Newcastle under Lyme. Thank you all again.
Visited November 2024
SpaMedica Newcastle-Under-Lyme has not yet replied.
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