SpaMedica Sheffield
Unit 6, Smithywood Drive, Sheffield, S35 1QNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
I visited here on Thursday for an assessment for the YAG procedure, I was absolutely amazed to be offered an appointment for the following day. The service from reception through to all procedures was 1st Class and carried out in a careful manner by very friendly courteous staff. Even though it was an eighty mile round trip I now have perfect vision and can carry on doing the things I have not been able to do.
Visited June 2023
Review titled SpaMedica Sheffield
Replied on 07 June 2023
Hello, thank you for your 5-star review. We're very pleased to hear that you had such a positive experience with us and that you are enjoying your improved vision. Wishing you all the best, from the SpaMedica team.
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Review titled rude surgeon, un-informed consent & out of date booklet
Rated 3 stars out of 5
by Dr Mike Tomson - Posted on 08 June 2023
My surgeon was abrupt, repeatedly telling me that I was not looking in the right place or needed to relax my shoulders/ open both eyes / look into the (extremely bright) light. At no point did he tell me I was looking in the right place, or keeping my eye open well (though as the surgery was done within minutes I must have got it right some of the time) At no point did he explain what he was about to do before doing it or include me in the operation on my eye. All this is in significant contrast to my experience of having a recent retinal eye operation. He talked, whilst operating on me, to the nurse assistant about whether she could resolve an error whereby he was recorded as having operated on both eyes of two patients the previous Friday. Hearing about an error and the day it was done is not an appropriate way to talk during an operation with an awake patient. I was offered no time to talk with the prescribing clinician about the suggested extra drops and antiviral medication that I was discharged with (which makes a nonsense of informed consent). The very nice and keen to help discharging nurse told me that the drops I was given were to control infection whereas in reality one of the routine ones is a steroid (which if anything increases risk of infection though reduces inflammation) and the other was a non steroidal anti inflammatory. She did not know that 'Acular' is Ketorolac and insisted that the Acular was the real name when I asked her about the drug. I was given no explanation about why I was prescribed chloramphenicol. All members of staff ( apart from the surgeon) were friendly and interested. During my preparatory visit a month or less earlier I had asked about the advantages and disadvantages of different types / strengths of lens replacement given that I only needed one eye operating on but need glasses for the other eye. No on line resources or written resources were advised for enabling patients to make informed decisions and the mantra "you can discuss this with the surgeon" which I was offered is not compliant with the British supreme court judgement (Montgomery 2015) on informed consent. "Patients must be advised about their treatment options and the risks associated with each option so that they can make informed decisions" as I was not discussing it with the surgeon but an optometrist/ dispensing optician and as they were not able to answer my questions. This issues could be solved as an algorithm could be written for the choices of iol patients make Finally the risks of post operative issues with the cataract op written down in the booklet supplied and the risks given verbally were substantially different. I was informed that the verbal ones were more up to date but they were continuing to issue the old information in printed booklets. This does not seem to be appropriate. Finally staff followed protocols and used gloves to put in eye drops. There is no infection control justification for this = Plastic pollution.
Visited June 2023
Review titled SpaMedica Sheffield
Replied on 15 August 2023
Thank-you for your review, all feedback is greatly appreciated. We apologise that you had an unpleasant experience with us at SpaMedica and felt the surgeon was not up to the standards of service we aim to provide. We would like the opportunity to look into this for you - could you please share this with us via email: Feedback@spamedica.co.uk. Please include your full name, date of birth and contact number and a member of our team will get back to you. Kind regards, SpaMedica.
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Review titled great practice
Rated 5 stars out of 5
by janet macdonald - Posted on 24 June 2023
i was very nervous about the procedure but was completely put at ease by the staff on arrival the hospital was very clean modern and the nurses and doctors were very polite and professional
Visited June 2023
Review titled SpaMedica Sheffield
Replied on 22 August 2023
Hello Janet, thank-you for your 5-star review of SpaMedica Sheffield, we are very pleased to hear our staff were able to put you at ease and were able to take good care of you. Best wishes, SpaMedica
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2023
The atmosphere was calm, peaceful, reassuring and friendly .The cataract operation was swift and painless. My early apprehension was completely unnecessary. My vision is wonderfully improved and I am looking forward impatiently to having my other eye operated on.
Visited June 2023
Review titled SpaMedica Sheffield
Replied on 22 August 2023
Dear patient, thank you for your 5-star review of SpaMedica Sheffield. It’s great to hear you had an good experience with us. We’re thrilled to hear that you’re enjoying your improved vision and we wish you all the best for the future.. Kind regards, the SpaMedica Team
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Review titled Very Efficient Service
Rated 5 stars out of 5
by Lynne - Posted on 27 May 2023
From the short waiting times to the leaving instructions this organisation has everything sorted. All the staff are pleasant and happy to explain. I’ve now had both eye cataracts done within 7 weeks. Just wish I had discussed having my full vision sorted and maybe I wouldn’t have to wear readers.
Visited May 2023
Review titled SpaMedica Sheffield
Replied on 30 May 2023
Hello, thank you for your 5-star review. We're so pleased to hear that you had a positive experience with us and that our staff took good care of you. Wishing you all the best, from the SpaMedica team.
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Review titled Fantastic
Rated 5 stars out of 5
by Michael Claxton - Posted on 03 June 2023
From opticians referral to cataract operation was less than 4 weeks. The whole experience was how every service industry should operate. Slick, professional and efficient. The results are fantastic.
Visited May 2023
Review titled SpaMedica Sheffield
Replied on 07 June 2023
Hello, thank you for your 5-star review. We're very pleased to hear that you had such a positive experience with us and that you are enjoying the results of your procedure. Wishing you all the best, from the SpaMedica team.
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Review titled SpaMedica is great
Rated 5 stars out of 5
by Sheila D.Jones - Posted on 04 October 2023
The staff are informative pleasant and friendly.I am well pleased with my cataract removal outcome. I think it is nothing less than a miracle. The building is modern and compact ideal for cataract surgery. Many thanks.
Visited May 2023
Review titled SpaMedica Sheffield
Replied on 11 October 2023
Hello Sheila, thank you very much for your 5-star review of SpaMedica Sheffield. It’s so nice to hear that our team took such great care of you and we’re delighted to hear you are enjoying your improved vision. Kind regards, SpaMedica.
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Review titled Excellent experience
Rated 5 stars out of 5
by Hilary Fisher - Posted on 29 May 2023
Experience of Cataract surgery was totally positive. All staff were so reassuring, very kind and professional. Everything was explained and staff calmed my nerves. Finally the tea and biscuits after surgery were so welcome!
Visited May 2023
Review titled SpaMedica Sheffield
Replied on 30 May 2023
Hi Hilary, thank you for your 5-star review of SpaMedica Sheffield. Comments like yours really means so much to our teams. We hope you’re enjoying your improved vision. Kind regards, the SpaMedica Team
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Review titled Great practice
Rated 5 stars out of 5
by Richard Collinson - Posted on 23 May 2023
From being checked in to being checked out the service was excellent. The nurses and all staff where very helpful and really friendly.
Visited May 2023
Review titled SpaMedica Sheffield
Replied on 24 May 2023
Hello, thank you for your 5-star review of SpaMedica. We're very happy to hear that you had such a positive experience with us and that our staff were so friendly and helpful. Warm regards, the SpaMedica team.
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Review titled Seamless
Rated 5 stars out of 5
by Angela - Posted on 28 May 2023
As on my previous visits, all was done without hiccups and with attention to detail, bags of information before and after, with opportunities to ask questions. The operation itself went well, and 10 days on it is great to be able to see clearly. Helpful knowledgeable staff, easy parking easy access too. Pleasant environment.
Visited May 2023
Review titled SpaMedica Sheffield
Replied on 30 May 2023
Hello, thank you for your 5-star review. We're so pleased to hear that our staff took such good care of you. Wishing you all the best, from the SpaMedica team.
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