SpaMedica Wokingham
Quoin House, Fishponds Road, Wokingham, Berkshire, RG41 2QJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SpaMedica Wokingham.
Reviews
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Review titled Spiffing enterprise
Rated 5 stars out of 5
by Victor Brumby - Posted on 06 June 2023
Apart from a successful cataract op. conducted in the most professional manner in spotless premises, every member of staff was cheerful and happy, contributing to a 10/10 experience for me. Thank you, all at SPA Wokingham!
Visited May 2023
Review titled SpaMedica Wokingham
Replied on 11 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a positive experience with us and that our staff took such good care of you. Wishing you all the best, from the SpaMedica team.
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Review titled Friendly and efficient
Rated 5 stars out of 5
by David Chant - Posted on 03 May 2023
I now have had the cataracts in both eyes removed, which has entailed four visits. In all instances I have been greeted with a friendly smile and the warm and caring attitude continued throughout my visits. On all my visits I thought each stage was dealt with by staff that were both knowledgeable and efficient. No one wants to need their eyes operated on but, if you need your cataracts removed, I can think of no better place.
Visited May 2023
Review titled SpaMedica Wokingham
Replied on 04 May 2023
Hello, thank you for your 5-star review of SpaMedica. We're very pleased to hear that you had a positive experience with us and that our staff were so friendly and helpful. Wishing you all the best, from the SpaMedica team.
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Review titled Efficient service
Rated 5 stars out of 5
by Paul Murphy - Posted on 02 June 2023
Did what they promised, in a timely manner, with courtesy. To be recommended to anyone requiring cataract removal.
Visited May 2023
Review titled SpaMedica Wokingham
Replied on 07 June 2023
Hello, thank you for your 5-star review. It's great to hear that you had such a positive experience with us and that you would recommend us to others. Warm regards, SpaMedica.
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Review titled Good experience
Rated 5 stars out of 5
by Gareth Evans - Posted on 12 May 2023
From being picked up from home,friendly driver,amazing staff in Wokingham to being dropped off at home. Very impressed. Thank you.
Visited May 2023
Review titled SpaMedica Wokingham
Replied on 15 May 2023
Hello, thank you for your 5-star review of SpaMedica. It's great to hear that you had such a positive experience with us and that our staff took good care of you. Warm regards, SpaMedica.
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Review titled Superb Service
Rated 5 stars out of 5
by Audrey Walton - Posted on 31 May 2023
Staff outstanding,environment relaxing,quality of treatment second to none, l would recommend SpaMedica to anyone, l am a nervous person in a medical environment, but the staff helped me to relax. The Consultant that performed my surgery was excellent.
Visited May 2023
Review titled SpaMedica Wokingham
Replied on 01 June 2023
Hello, thank you for your 5-star review. It's great to hear that you had such an excellent experience with us and that you would recommend us to others. Wishing you all the best from the SpaMedica team.
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Review titled An exemplar of NHS patient treatment
Rated 5 stars out of 5
by Keith Sewell - Posted on 22 May 2023
I am delighted by my treatment from all staff at Wokingham Spamedica. Following my referral I benefited from a prompt assessment, I was provided with clear written information about the whole patient journey, which I found reassuring. The building was modern & very clean and comfortable. From my first attendance, the reception & clerical staff were courteous & welcoming. The nursing & medical staff were knowledgeable & caring. The ophthalmologist was able to provide details of the process of cataract removal & lens replacement. I was able then to book the day of my surgery. When that day arrived I again was treated so kindly & with care. The procedure was conducted swiftly & with skill. Any anxiety I had was relieved by the supportive care I received. I followed the instructions provided, during the subsequent weeks after my surgery. The outcome for me I describe as ‘miraculous’ with an incredible improvement in my treated eye. I am so grateful. My post operative appointment went well, with again the care I have so appreciated. Thank you to everyone at Wokingham Spamedica.
Visited May 2023
Review titled SpaMedica Wokingham
Replied on 23 May 2023
Hello, thank you for your 5-star review of SpaMedica. We're very happy to hear that you had such a positive experience with us and that our team took such excellent care of you. All of your feedback is greatly appreciated and means so much to our teams. Wishing you all the best for the future, from the staff at SpaMedica.
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Review titled Removed my fears
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Everybody was friendly, efficient and kind. My surgeon told me what to expect as she worked. I am looking forward to having the second eye done. Thank you.
Visited April 2023
Review titled SpaMedica Wokingham
Replied on 24 April 2023
Hello, thank you very much for you 5-star review of SpaMedica. We're so pleased to hear that you had such an excellent experience with us and that our staff took good care of you. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Modern but impersonal
Rated 2 stars out of 5
by Jon - Posted on 24 April 2023
Being located on an Industrial Estate doesn't inspire confidence but the facilities and resources seem modern and advanced. The Hospital operates on a conveyor belt model which was efficient but lengthy and impersonal. During my 8 visits for pre op, 2 ops and post op I saw some staff several times but there was no attempt at recognition or diversion from a set script. One Discharge Nurse did not make eye contact being glued to her screen and 3 times asked me if I had anything in the locker. There was a significant delay waiting for my second op caused by a missing staff member but no attempt was made to communicate with or reassure an increasing number of anxious patients. As far as I know my ops went according to plan but it would have been nice to have had a minutes feedback from the surgeon who when I sat up had disappeared. The transport arranged by the Hospital failed to arrive for my first visit and the difficulty in contacting the Hospital direct added to my stress. Thereafter I arranged my own transport and living an hour away with 2-3 hours waiting time this was not straightforward. An e mail sent to Bolton with a clinical query remains unanswered. Whilst I am pleased to have better eyesight the whole experience could have been improved with a little more genuine personsonalised focus on the patients.
Visited April 2023
Review titled SpaMedica Wokingham
Replied on 02 May 2023
Hello, thank you for sharing your review of SpaMedica. We're very sorry to hear this and can understand your frustrations. At SpaMedica, we aim to provide a 5-star service to all of our patients and we apologise that your experience did not match these standards. All of your comments are greatly appreciated and will be taken on board by our teams. So that we can look into this further, please share this with us via email: Feedback@spamedica.co.uk, including your full name, date of birth and contact number and a member of our team will get back to you. Kind regards, SpaMedica.
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Review titled Great practice at Wokingham
Rated 5 stars out of 5
by Clare Grieve - Posted on 21 April 2023
From the start the staff are so lovely and amazing explained everything so thoroughly. The building is very clean , modern and welcoming. I was so happy with the experience and never once felt uneasy. Can't wait to have the other eye done in the future. I would highly recommend Spamedica
Visited April 2023
Review titled SpaMedica Wokingham
Replied on 24 April 2023
Hello, thank you very much for you 5-star review of SpaMedica. We're so pleased to hear that you had such an excellent experience with us and that you would recommend us to others. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Very efficient practice
Rated 5 stars out of 5
by Vivienne Turner - Posted on 13 June 2023
From initial referral to pre assessment arranged within 2 weeks, followed by first cataract op 2 weeks later. All staff very pleasant and efficient. Check up after 4 weeks followed by other eye op 2 weeks later. My vision is so clear and bright it’s like a whole new world has opened up. I would not hesitate to recommend.
Visited April 2023
Review titled SpaMedica Wokingham
Replied on 11 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a positive experience with us and that you would recommend us to others. Wishing you all the best for the future, from the SpaMedica team.
Information supplied by Spamedica