Damira Bury Knowle Dental Practice
Bury Knowle Dental Practice, 207 London Road, Headington, Oxford, Oxfordshire, OX3 9JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clearly displayed information. Helpful receptionist.
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
The waiting room displayed clearly which dentists were on duty and by how long (if at all) their appointments were overrunning. I experienced no delay in being seen and did not feel my checkup was at all rushed. The receptionist was most helpful in merging duplicate records which had somehow occurred in my name on the computer admin system.
Visited July 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 26 July 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Friendly staff appointments availability good
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2023
Friendly and knowledgeable staff offer good advice, only downside rarely do a scale and polish but encourage a visit to hygienist which is at extra cost which some people will struggle to afford
Visited July 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 20 July 2023
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one. We hope we are able to help again in the future. Although a scale and polish service is included under NHS Band 1, it is only provided if it is clinically required. Sometimes patients do not meet the criteria during their examination. In some cases, the dentist may feel a clean would be beneficial rather than compulsory. This is when they would advise a separate hygiene appointment with our hygienist. We appreciate your feedback, should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. Damira Dental Studios
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Review titled Chaotic Administration
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2023
I have nothing but praise for the dentist and hygienist I see at this surgery. But the administration of this practice is dreadful. Keep getting asked for overdue payments despite providing proof of payments. I receive acknowledgment via email that everything is in order - but it is never updated on systems so each time I visit I get asked for overdue payments. Each time I explain situation the receptionist agrees with me when I show proof of payment however it is never updated on systems. This has been going on for months - very frustrating.
Visited July 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 02 August 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice. We take negative feedback very seriously. However as this is an anonymous review, we are currently unable to investigate this further. Should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 21 July 2023
Great dentist gentle and clear with both the kids and me and knowledgable. Have always had good medical service here just not always kind and gentle enough with my autistic daughter. However it is almost impossible to get in touch with this practice. Multiple emails and text messages go unanswered, the online booking system often doesn’t work and no one ever answers the phone, so it is extremely difficult to rearrange and book appointments. Frequently the wrong persons appointment has been cancelled, which is very frustrating as the appointments are difficult to arrange in the first place. They also often don’t send the actual links for the forms they ask you to complete or the links don’t work.
Visited July 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 26 July 2023
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one. We hope we are able to help again in the future. All staff are made aware of the high-level customer service that Damira aims to deliver. Your feedback will be raised to ensure productivity with patient enquiries improves. We appreciate your feedback, should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. If you have still not managed to reach the practice directly, please email contactcentre@damiradental.co.uk with your full name, contact number and information of your query. Once we have these details, a member of the team will be in touch shortly. Damira Dental Studios
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Review titled Staff great but impossible to ring them
Rated 3 stars out of 5
by Diane Cameron - Posted on 27 July 2023
The in-person experience is good, nice friendly polite staff and doing the best they can. The issue is that I find it almost impossible to get through to them on the phone. This is a longstanding problem and makes getting, cancelling or asking about appointments very difficult. Even emailing seems to get no response. I had to book an appointment online and wait a month for it when I really needed to speak to someone about what I needed.
Visited July 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 02 August 2023
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one. We hope we are able to help again in the future. All staff are made aware of the high-level customer service that Damira aims to deliver. Your feedback will be raised to ensure productivity with patient enquiries improves. If you have still not managed to reach the practice directly, please email contactcentre@damiradental.co.uk with your full name, contact number and information of your query. Once we have these details, a member of the team will be in touch shortly. We appreciate your feedback, should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. Damira Dental Studios
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Review titled First Class
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
Preferring a female dentist I was a little apprehensive about being treated my a male. My concerns were unfounded as he was so gentle. After a thougher examinationI was very impressed with the honest options I was given. Thank you
Visited July 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 26 July 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Good dentist
Rated 5 stars out of 5
by John Severn - Posted on 26 July 2023
The dentist I and my wife are with a very good dentist at Damira dentist @ Headington. She is very professional and on your side. she wants to work with you to improve your dental hygiene and is very skilled in dental repair work i.e extensive fillings
Visited July 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 02 August 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Not even perfunctory
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2023
This practice has never been brilliant since it became Damira, however now it has deteriorated further. It feels like there is more interest in cosmetic procedures (including ones nothing to do with dentistry) than dental health. So, my direct experience is that I was called by the practice as usual before my appointment but instead of cancelling (which is what usually happens) I was invited to come in earlier as the dentist had open spaces. So I did... and then was kept waiting for 35 minutes. I was worried about pain in my teeth and food getting stuck in my molars. The dentist did a quick glance, no inspection at all - then they told me I ground my teeth and needed to avoid chewing for a fortnight and come back for a review after which they would likely make me a guard costing over £200. I double checked that this was actually the end of my check up and they said yes and off I went. I think NHS patients are being sidelined generally as no-one can find a dentist but also specifically by dentists, who are more interested in selling lucrative cosmetic services. Its very sad, what has become of NHS dentistry.
Visited June 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 30 June 2023
Thank you for taking the time to leave us a review. Damira have been at our Bury Knowle for 20 years now. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. We understand that your time is valuable so we would like to apologise for the delay to your appointment, and the inconvenience this may have caused. Unfortunately, appointments may sometimes run behind. This is due to the nature of dentistry. There are times where there may be dental emergencies that have to take priority, or appointments that overrun. We apologise for the inconvenience of our overall rise in prices for appointments and treatments. This is due to the increase of material costs because of the Covid-19 pandemic. Should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Very efficient and friendly
Rated 5 stars out of 5
by Steve Weitzel - Posted on 07 June 2023
There seems to be a high turnover of staff, all of whom are very competent and friendly. I have been with them for many years and have always received good treatment, text reminders etc.
Visited June 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 15 June 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Great NHS dentist
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
Seen promptly. The turnover of NHS dentists seems quite high so I was seen by a dentist I’ve not met before. Very impressed by his knowledge and how thorough the checkup was. Hope he stays. Thank you
Visited June 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 07 June 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios