Ashford Medical Partnership
Bentley Road, Willesborough, Ashford, TN24 0HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Nicholas - Posted on 18 March 2024
Saw a medical practitioner about a suspected Hernia. No problem getting an appointment. Very friendly helpful appointment confirming my Hernia and arranging a scan just over a week later. All very straightforward and very efficient.
Visited March 2024
Ashford Medical Partnership has not yet replied.
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Review titled Absolute disgrace
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
Horrendous service avoid at all costs My mum put in a request for stoma bags which was not accepted my the doctors?! Had to call company who issues stoma bags for emergency bags. This has happened three times not acceptable
Visited February 2024
Ashford Medical Partnership has not yet replied.
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Review titled Klinik works
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
Despite all the negative reviews this surgery receives, my experience today was very positive. I used the klinik form at 7.30 and by 9am received a call to come in for an appointment at lunchtime. I was seen promptly once in the surgery and very happy with the staff and how I was treated by the consultant. Wouldn’t consider sitting on the phone on hold for 2 hours when it’s so simple to use the klinik system!
Visited February 2024
Ashford Medical Partnership has not yet replied.
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Review titled Not happy
Rated 2 stars out of 5
by Gillian Barnes - Posted on 08 January 2024
I filled in a Klinik form on December 22nd because I had an awful cough that I was worried about. I eventually had a call from the Receptionist saying my form had been reviewed and I could wait another 5 days until the 27th to be seen. When I saw the Doctor he gave me high dose antibiotics for bronchitis and to "take care". I am 69 and have a heart condition and I felt very ill snd could well have ended up in hospital over Christmas. I could at least have got a call from a Doctor and I'm still not completely better now. Not impressed.
Visited December 2023
Ashford Medical Partnership has not yet replied.
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Review titled My specific experience
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
My experience is that in the past 4 years I have never been able to get an appointment including today. I called again on hold for 2 hours to be told they are not doing appointments on the phone. Then I tried making an appointment using there online website just to be ignored as always when I've tried online and when it was to make appointments on the phone my specific experience was that I was always told that they do not have any appointments and to phone 111 and end up at a and e because I have no other option
Visited October 2023
Ashford Medical Partnership has not yet replied.
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Make it impossible to get a GP appointment,receptionists are rude, I never go to the GP, no wounder A&E is under pressure, with people not being able to get a GP appointment
Visited September 2023
Ashford Medical Partnership has not yet replied.
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Review titled Terrible
Rated 2 stars out of 5
by Mark Cole - Posted on 29 August 2023
Waited on the phone for 2 hours and when I finally got to number 1 in the queue it said they could not take my call please try later, this was at 17.30 and they state phone lines are open until 18.30, no wonder people are always complaining about this surgery
Visited August 2023
Ashford Medical Partnership has not yet replied.
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Review titled Unable to contact
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
Despite continual phone calls and logging on to e consult over the last week have been unable to contact the surgery. No appointments available on line and a phone call queue of 40 plus.
Visited June 2023
Ashford Medical Partnership has not yet replied.
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Review titled Thank you for all you do
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2023
Extremely impressed and delighted with the service I have always received at the Willesborough Health Centre since joining. Very pleasant and helpful staffs, starting from reception first point of contact you guys are amazing, nurses and Doctors. Thank you for seeing my son on short notice and for always showing us Kindness. I am very grateful for that. Kindness always.
Visited April 2023
Ashford Medical Partnership has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
On numerous occasions over last weeks have tried to get an appointment. Phone is engaged phone message try later option message does not work and just cycles back to suggested options whichever option is selected call back option does not work call back option when working does not offer an appointment only the option to try online service or call again tomorrow online service just suggests call your GP Each occasion for attempted to get an appointment, more than 100 call attempts. On single occasion that a 'clinician' was available the medication prescribed was inappropriate and outside useful time to take for my condition, medication had to be disposed of unused Not fit for purpose seems to be a deliberate policy to deny patients access to doctor I have not been able to get an appointment in over 16 months Despite numerous complaints as is clear here, the situation has not improved and there appears to be no patient redress for this appalling service.
Visited April 2023
Ashford Medical Partnership has not yet replied.