Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 4 stars out of 5
by Laura Stanway - Posted on 10 October 2023
I used the online consultation for my son, it was very easy to complete and I receive a call within 24 hours! The lady I spoke to was lovely and very helpful
Visited October 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear Miss Stanway Thank you so much for taking the time to share your positive experience with our online consultation service! We're thrilled to hear that it was a smooth and easy process for you and that you received a call within 24 hours. It's wonderful to know that the lady you spoke to was lovely and helpful. Providing excellent customer service is a top priority for us, and we're delighted that our team member could assist you and make your experience positive. Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Considerate
Rated 4 stars out of 5
by Nicola - Posted on 06 October 2023
Had a telephone consultation today, doctor was, friendly, he listened to what i needed to say and took my thoughts into consideration. Came to a conclusion that was suitable for both sides
Visited October 2023
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear Nicola, Many thanks for your kind words and taking your time to leave feedback, we really appreciate it. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
Needed bloods and BP doing. Bloods flagged by St.James, Leeds, one showed that medication needs adjusting. Phoned the practice, there was a 3 week wait for bloods. Booked appointment, given 8.20am. Morning of blood test I received a text message at 8.03am to inform me that tests cancelled due to staff sickness. 17 minutes notice with a taxi almost at my house. I phoned the practice and was told that a message was sent last night but that I would not have received it until this morning due to the practice being closed!! given another appointment in 3 weeks time with no alternative offered. Just not good enough so I had to ask if I could go to Stamford House, got an evening appointment there in just over a weeks time. If someone has been waiting for 3 weeks already then there must be someone else available to do a blood test. Just a very low standard of care with no consideration for patients health.
Visited September 2023
Review titled Ashton Medical Group
Replied on 21 September 2023
Dear patient, We are saddened to see you are displeased with our service this isn't the service we strive for,however staff sickness while an inconvenience which can cause patients upset and distress is something that is very hard to plan ahead for although we try to contact those patients affected as quickly as possible offering an alternativeappointment,we as a practice are very sorry that in your case you where not contacted sooner and will use your feedback to help inform service improvements and overall patient contact. If you would like to discuss the matter further I would be more than happy to speak with you. Once again please accept my most sincere apologies. Kind regards Mr Chris Hayhurst Assistant Practice Manager
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Review titled Most stupid answering service on the world
Rated 1 star out of 5
by Mr Stephen Cooper - Posted on 26 September 2023
Trying to get hold of anyone is ridiculous. They may try to call you but trying to get back hold of them. Waste of time. Try it and see what you think.
Visited September 2023
Review titled Ashton Medical Group
Replied on 27 September 2023
Dear Mr Cooper, We are sorry to hear of your difficulties and would like the opportunity to resolve the matter, we would welcome further information in order to ascertain how we can help. Please email gmicb-tameside.amgmanagers@nhs.net Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled b12 apppointment
Rated 2 stars out of 5
by Kenneth smith - Posted on 31 May 2024
book appointment for home visit today was showing on my computer so waited in for the nurse .Everyone can guess nobody arrived .I phoned the practice and they tell me it was not an appointment it was just a planning review for them ,Never heard anything so stupid in all my life does anything get better
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 May 2024
Dear Mr Smith Thank you for sharing your feedback. We sincerely apologise for the confusion and inconvenience you experienced with your recent appointment booking. It is clear that there was a miscommunication regarding the nature of the appointment displayed on your computer. We understand how frustrating it must have been to wait for a nurse who did not arrive and then learn that it was only a planning review on our end. We are currently reviewing our appointment booking system and communication processes to prevent such misunderstandings in the future. Your feedback is invaluable in helping us improve our services. We hope to provide you with a better experience moving forward. If you have any further concerns or need assistance, please do not hesitate to contact us directly. Thank you for your patience and understanding. Kind regards, Mr C Hayhurst Assistant Practice Manger
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Tried to book an online consult at 12:15, system shuts off after 12 and won't reopen until Monday at 8am. Called the practice, all the pre-recorded messages say the 'easiest way' to book an appointment is via online consult (well that would have to be working) not the 'only way' to book an appointment. Spoke to receptionist who took my name & date of birth and then asked why I wanted to see a doctor, who then said I can't book an appointment over the phone, you need to use online consult, I can't it isn't open and if you can't why are you asking me my details!!! Genuinely it was hard enough to get an appointment before the practice merger now it's almost impossible. Dreadful patient experience.
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Rang to get an appointment 5th in queue. Eventually got through only to be told the practice doesn't take appointments by phone. Suggested filling in online consult which was not available or alternatively go to the walk in centre. No duty of care to patients, appaling communication. No organisation or structure. Different rules depending on what day you call. Some (not all) very rude staff. Why is it my partners practice offers same day appointments, 2 weekly appointments and excellent communication via email and text..... off I go to change practices. I feel so sorry for the elderly and vulnerable who may not have the capacity to go online. bad practice bad practise
Visited May 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 27 April 2023
Dear Patient. we understand your frustration and as with all our services they are under constant review in order to give you our patients the best service, while operating in the safest way possible. We hope to continue to improve to offer the best service possible and will use the issues you have highlighted to support this. I hope that this response has provided an acceptable explanation. However, if it has not, I would be welcome to discuss this further if you would find it useful. Christopher Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Shocking Practise
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Practise is shocking and an embarrassment 1) you can’t book an appointment via phone 2) online forms are not always available 3) you request specific availability regarding callback times, takes over 48 hours to hear back and don’t call you back at suitable time resulting in another form needing to be filled out
Visited March 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager