Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
-
Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2024
I completed an online request and was contacted the same day. I was asked to make an appointment and was sent a link to do this, no waiting in a phone queue. So that was great for me. Making an appointment was a positive experience for me but I do worry about others who do not feel confident in contacting the survey in the way I did. I know the frustration of waiting in a queue on the phone.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Excellent doctor
Rated 4 stars out of 5
by Anonymous - Posted on 24 December 2024
I don't visit the doctor very mich and the doctor had noticed. He talked through the problem and my history and did a good examination. He was reassuring and suggested a precautionary test which I was happy to di at home. He prescribed a treatment whicj was the same as for this problem 7 uears ago witg the comment that any meficatiob left pver from then shpuld be thrown away! I wasvery happy with the cobsutation and treatment received.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Courteous and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2024
Second shingles vaccination done this week. The practice nurse was courteous, I waited only a few minutes beyond my appointment time, the vaccination was virtually pain free.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Rubbish appointment system
Rated 1 star out of 5
by Susan Henn - Posted on 05 December 2024
I contacted the surgery online last Friday as I had been told by a consultant that I should see my GP. As it was not urgent I thought online would be the most suitable. I requested to see a named GP as she had referred me to the consultant in the first place. It took five days to receive a text reply offering me an appointment with a different GP. As I had requested a particular GP I phoned up and being in the queue I opted for the callback. Some four hours later (I was 27 in the queue ) i phoned again and was 7 in the queue so held on. I explained to the person who answered the call and requested an appointment with the named GP and apparently the first available appointment is 16 days away. I accepted this because I don't think seeing a different doctor would be very helpful in this case. The whole system seems to be in complete disarray. I have had many problems in the past trying to get an appointment and last year I was really ill in hospital which need not have happened in my opinion. The old system of a proper receptionist making appointments was much better and the NHS in general places too much faith in IT. It has a place but is only as good as the human operating the system.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Disappointing visit
Rated 5 stars out of 5
by Mark Ratcliffe - Posted on 21 December 2024
Normally, the experiences I've had have been excellent. Yesterday was not one of those, although it started well with an efficient online appointment with an advanced clinician at a time which suited me. The purpose of the visit was to have a prescription for a Ventolin inhaler, which I've had prescribed in the past. I'd had a cold which had left me with a condition where my chest was tight and my right lung airwaves narrow. This results in coughing as my lungs capacity is impaired. I've had this condition since I've been a child, so I'm familiar with the symptoms when this occurs and how this can be managed. So, the advance clinician sounded my chest with a stethoscope, both back and front and then came back to me and said my chest is clear and that I had a virol infection. Now I have to agree with the fact that my left lung is clear and I do not have a wheeze. Whilst, I have no wheeze, my breathing pattern is different and it feels very uncomfortable. Despite telling the advanced clinician of what I've described above and the fact this was effecting both how I sleep and having to get up during the night because my chest tightens, he refused to give me an inhaler and said for a viral infection, it would not help and could not prescribe. He also added my cough could continue for up to 3-4weeks. I tried to explain the cough was a result of my narrowing airwaves, but he wasn't interested. In the past I explained I have used the inhaler which in it's own description relaxes the muscles and opens up the airwaves, this has always worked and given me relief, when I've needed to use it on rare occasions. This made no difference to him and I left. Again last night I needlessly lost a further two hours sleep through coughing and discomfort which could have been avoided. I can only conclude that the advanced clinician, either didn't value what I was saying or didn't believe me. What I do know is that with my condition, is that the inhaler does give relief for the condition I have and to say otherwise is untrue.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Wonderful practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2024
Thank you for your attention and compassion and help. Everything went extremely smoothly and the doctor was very attentive, we made an action plan and now I am sure that my child will be helped.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Best shared care, supportive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2024
All of the staff including the doctors, nurses and pharmacists are absolutely excellent. They’re always very caring and supportive, but what I particularly like is that they respect my knowledge and understanding of my rare eye condition and allow me to be part of my treatment plan along with my doctors and consultants at Oxford Eye Hospital. Shared care at it’s absolutely best. Highly recommended.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2024
Recently had to contact the surgery for an appointment due to feeling unwell with a chest infection along with asthma. Got an immediate appointment and this was also followed up with another appointment and I can't fault the service or the doctor I saw. Was given medication and was followed up with compassion and care. This has made the whole process stress free especially when you feel vulnerable and ill. I also saw the same doctor on each visit which I also think is a big advantage. I used both the booking service online and also speaking to the receptionists at the surgery and I have no complaints about either of these options. I was even asked by one of the receptionists how I was now feeling after asking for a follow up appointment, she seemed genuinely interested in how I was feeling and booked the appointment for me. My whole experience has been stress free which when you are unwell is so needed. Thank you Banbury Cross Health Centre.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Top class people who are employed by the surgery.
Rated 5 stars out of 5
by Charles - Posted on 10 December 2024
It was a pleasant experience to come to this surgery. Every person I came into contact with was very much polite, friendly and very efficient in their work.
Visited December 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Extremely difficult to make appointments
Rated 2 stars out of 5
by Francisco Sousa - Posted on 29 November 2024
I tried to make an appointment yesterday over the phone for a diabetic review as in my previous surgery I was asked to make an appointment in October to see if the new medication was working or not. The lady who answered the phone was not sure about what to do and told me that she would pass my request on to relevant department and that they would call me back. The lady also mentioned if the condition worsened to call back, how do I know if the condition worsened without blood tests? The lady also mentioned that this surgery only conducts diabetes review once a year, in all surgeries I have been registered all them do it twice a year. Besides that I made an appointment to see a doctor regarding an ongoing hearing problem that is getting worse. I received a message written in Portuguese basically telling me that the relevant department would call me to make an appointment, but provided no date. This morning I went to the surgery to enquire about these appointments and to see if the appointments could be made. The receptionist told me that they could not do anything and that it had to be done over the phone. I called this morning and left my number for a call back as there were 20 calls in front of me. When I finally received the call the lady was extremely unhelpful and could not provide any answers nor make any appointment and went on annoying me asking me to stop shouting at her when I was not shouting. This lady does not understand that some people speak louder than others and more do the ones with hearing difficulties. I asked this lady who to complain to and she said that she would send it to me but so far has not sent it yet. To some up it is impossible to make appointments, the receptionists have no answers and go on annoying patients asking them to stop shouting when they are not shouting as was the case. This is a waste of time and money, why can’t receptionists make appointments over the phone? Why can’t patients make appointments at the surgery? Wouldn’t it be easier for everyone and cheaper for the receptionists to answer and make the appointments themselves instead of sending the information to the relevant department and then someone calling back about the same appointment? It is much worse to accept patients and not looking after them than refusing to take them on, it looks like the surgery is full, if that’s the case why are new patients being accepted? How long does it take for an appointment to be made? What are the receptionists doing if they can’t make appointments? It looks like there is a tremendous disorganisation, why am I receiving messages in Portuguese when I don’t need that service? There are far too many questions, as a matter of fact when I call to make an appointment is because I need it, all patients need is receptionists to go straight to the point and answer the questions properly but I’m afraid that’s not the case presently. I look forward to hearing from you. Kind regards, Francisco.
Visited November 2024
Banbury Cross Health Centre has not yet replied.