Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
-
Review titled Extremely difficult to make appointments
Rated 2 stars out of 5
by Francisco Sousa - Posted on 29 November 2024
I tried to make an appointment yesterday over the phone for a diabetic review as in my previous surgery I was asked to make an appointment in October to see if the new medication was working or not. The lady who answered the phone was not sure about what to do and told me that she would pass my request on to relevant department and that they would call me back. The lady also mentioned if the condition worsened to call back, how do I know if the condition worsened without blood tests? The lady also mentioned that this surgery only conducts diabetes review once a year, in all surgeries I have been registered all them do it twice a year. Besides that I made an appointment to see a doctor regarding an ongoing hearing problem that is getting worse. I received a message written in Portuguese basically telling me that the relevant department would call me to make an appointment, but provided no date. This morning I went to the surgery to enquire about these appointments and to see if the appointments could be made. The receptionist told me that they could not do anything and that it had to be done over the phone. I called this morning and left my number for a call back as there were 20 calls in front of me. When I finally received the call the lady was extremely unhelpful and could not provide any answers nor make any appointment and went on annoying me asking me to stop shouting at her when I was not shouting. This lady does not understand that some people speak louder than others and more do the ones with hearing difficulties. I asked this lady who to complain to and she said that she would send it to me but so far has not sent it yet. To some up it is impossible to make appointments, the receptionists have no answers and go on annoying patients asking them to stop shouting when they are not shouting as was the case. This is a waste of time and money, why can’t receptionists make appointments over the phone? Why can’t patients make appointments at the surgery? Wouldn’t it be easier for everyone and cheaper for the receptionists to answer and make the appointments themselves instead of sending the information to the relevant department and then someone calling back about the same appointment? It is much worse to accept patients and not looking after them than refusing to take them on, it looks like the surgery is full, if that’s the case why are new patients being accepted? How long does it take for an appointment to be made? What are the receptionists doing if they can’t make appointments? It looks like there is a tremendous disorganisation, why am I receiving messages in Portuguese when I don’t need that service? There are far too many questions, as a matter of fact when I call to make an appointment is because I need it, all patients need is receptionists to go straight to the point and answer the questions properly but I’m afraid that’s not the case presently. I look forward to hearing from you. Kind regards, Francisco.
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2024
Attended for routine smear test. Friendly yet professional nurse. Full explanation and advice given. Positive experience.
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled A great practice
Rated 5 stars out of 5
by Robert Henderson - Posted on 16 November 2024
Very chery and friendly nurse who took blood sample I always get a good experience at this practice
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Very good practice
Rated 5 stars out of 5
by Irene Chinoda - Posted on 12 December 2024
My experience was great. Everything was communicated to me clearly and respectfully. Every member of staff was very warm, professional, kind and caring
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Marvellous practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2024
Met with a smile, the staff I saw were professional, helpful and friendly, considering how underfunded and short staffed practices are at the moment I think the service they offer is superb, only queued for 30 minutes for my vaccination was more than happy with this
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Excellent service and response
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
Booked my appointment using the NHS appt. Prompt response. Easy to obtain an appointment. Plenty of reminders re appointment. Nurse was very informative and friendly. Overall just a very good experience thank you.
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Good practice
Rated 5 stars out of 5
by Karen Murphy - Posted on 22 November 2024
The GP I saw listened to what I had to say and was really helpful and knowledgable and was willing to help.
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
Rang up at 11, was given a GP appointment at 12, which ran on time. Had an issue with prescription but the staff sorted it easily and professionally. Thank you so much!
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Covid & Flu Jabs
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
Gotta say that the practioner/nurse as brilliant - I'm severely needle phobic and for the first time ever I had both jabs without any trauma - could not have asked for better, well do e and thank you.
Visited November 2024
Banbury Cross Health Centre has not yet replied.
-
Review titled Thank You !
Rated 4 stars out of 5
by Andrew Cox - Posted on 19 December 2024
I really appreciate being reunited with my reading glasses after they were lost during my visit to the Surgery in November. Thanks to the reception team and lost property coordinator.
Visited November 2024
Banbury Cross Health Centre has not yet replied.