Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pleasantly surprised
by Anonymous - Posted on 28 November 2024
Thankfully, I have little cause to "bother the doctor" very often. Recently I had a reoccurrence of anxiety, persistent tiredness and low mood (probably due to work burn-out). I recognised the signs and sought help via e-consult. If I had one criticism, it would be the time length from submission to phone call (14 days), however, I appreciate that my condition is not life threatening and I have sought help before, so I know I'm not a priority case. When I got to speak with the GP, I found him to be upbeat, a good listener, sympathetic (to my decision to avoid meds if possible for one thing) and he must've read my notes (I have a history) as he had no hesitation in signing me off work, with an additional instruction to ask for a fit note extension if needed without further consultation; he understood full well that anxiety/depression are not fixed overnight. I have self referred for CBT(as recommended), which I've had in the past, but am still waiting for an initial assessment (so will need an extension on the fit note). The GP also requested a blood test. I found the booking experience for that and surgery experience to be efficient and friendly (strange to see an empty surgery!) and thankfully I have discovered that my test result is normal, just two days after the test. So, all things considered, a positive experience. Hopefully I'll be able to start the CBT soon (probably not until after Christmas!), but meanwhile, the "prescription" of time off work is helping and was clearly much needed. Thank you to all who I encountered.
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our GP Services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Worst practice I've come across
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
No phone call from my named GP as promised after seeing the medical practitioner person. I appreciate that they cover a large area but the organisation needs some work. Feels like you changed to a new system and just cleared your list and rely on us to chase it.
Visited October 2024
Review titled Beacon Medical Group
Replied on 14 October 2024
Dear Patient, Thankyou for taking the time to leave a review. I am sorry to read of this situation, this is not the service we strive to deliver to patients. Please send your details to the email below so I am able to investigate this further for you. d-icb.beaconcomplaints@nhs.net Kind Regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Brilliant practice
Rated 5 stars out of 5
by Joanne - Posted on 08 October 2024
The appointment was for my 7 year old son and he can be quite anxious about things like doctors but the doctor we saw was absolutely amazing. She put my son at ease within minutes and she completely included him and asked him relevant and age appropriate questions. She asked his permission before she did anything and throughly explained what she was going do and if a medical instrument was used she explained what is was for, how it would feel and what sensation to expect. The examination was around his ears which ate really sensitive. Amazing doctor
Visited October 2024
Review titled Beacon Medical Group
Replied on 10 October 2024
Dear Joanne, Thank you for taking the time to provide Beacon Medical Group with your feedback on yours and your sons experience at a recent appointment. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2024
Waited two weeks for a call back about an issue. GP called and then proceeded to do something else telling me to hold the line! Listened to my issue and sent me information online to read which didn’t relate to my issue and I could have done myself. Waste of time.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Quick referral and medication review
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
I needed an adjustment to medicine I received following a procedure in hospital . My query was dealt with within 4 hours and script sent to chemist
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Very supportive
Rated 5 stars out of 5
by M COLTHAM - Posted on 23 October 2024
Am always impressed with how hard everyone tries to help. These difficult times make it hard for the generally very helpful front line clerical staff, Drs and medical staff to provide care. I contacted practice regarding an infection which has recurred on several occasions causing severe discomfort. I was listened to called back and the necessary appointments and advice was provided.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Concerned GP
Rated 4 stars out of 5
by Peter Wellington - Posted on 31 October 2024
Telephone contact from GP who requested a consultation and did a full check up concerning my breathlessness.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Friendly staff
Rated 5 stars out of 5
by Donna hall - Posted on 16 October 2024
My elderly parents and myself had our covid and flu jabs. The nurses and staff were super helpful and friendly. Nurses introduced themselves by name and ensured we had all the information before leaving. Thank you.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Donna, Thank you for taking the time to provide Beacon Medical Group with your feedback on the annual Covid and Flu vaccinations. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
On Saturday 12 October 2024 I was in and out within 4 minutes of my appointment time for Flu and Covid jabs. Excellent service.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Good service using the new online system
Rated 4 stars out of 5
by Sonia - Posted on 16 October 2024
I did my new consultation using the new system for a prescription I have had on and off for a few years. I received my email telling me my prescription had gone to the pharmacy within 2 hours.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group