Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My practice review
Rated 5 stars out of 5
by G Malcolmson - Posted on 22 October 2024
Friendly and helpful. I wish when using the phone to contact the practice it was answered more quickly. Once through you are dealt with efficiently and promptly and professionally. An excellent example to other practices. Sometimes things go wrong but it is how it is dealt with and quickly sorted out. Very well done.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Waste of time
Rated 1 star out of 5
by Beverley Ford - Posted on 16 October 2024
After being told I could have the possibility to have the weight loss injections and now being told as I am a type 1 diabetic this is not the case. I need help with my weight and the injection would be the best option. The diabetic checks are a waste of my time when I don't get support
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Beverley, Thank you for taking the time to provide Beacon Medical Group with your feedback on your diabetic checks.We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you. Beacon Medical Group
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Review titled Poor experience - can’t go on like this
Rated 2 stars out of 5
by Charles Eddleston-Haynes - Posted on 30 October 2024
Used e-consult for an ongoing issue, was called once after waiting two weeks, during a work meeting. Was then told I was called twice (untrue as I was sure to have phone on loud immediately after) and then to resubmit a consultation in its entirety. A waste of everyone’s time and resources. A week later, I submitted an online prescription request with a note attached explaining the specified medication I need, which I have received as a repeat prescription for the last 30 years. It was totally overlooked and given a) less medication than needed b) lacked one of the medications required. My faith in the nhs as a whole is at rock bottom and this E-consult service has only acted as a barrier between getting seen by a gp, rather than making it easier. I would also hope that someone as educated as a gp would take the time to read what my past medications have been, alongside the attached note, before submitting medication that was not the entirety of what was required. Rather, it was a clear administrative mistake, that led to further mistakes because of lack of due care. I understand that GPs are overworked but I have come to expect the absolute minimal and will likely be looking to go private, as my health is simply at risk relying on a service that cannot be counted on
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Speedy response
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
Doctor called me following an online request. Called me in immediately and referred me to Derriford Hospital for a consultation, they rang me within 2 working days and I now have an appointment within 2 weeks.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Very efficient
Rated 5 stars out of 5
by Anne Sheere - Posted on 16 October 2024
Came for covid and flu jabs very well organised, short queue only waited a few minutes. Husband done at same time
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Nice people shame about the processes
Rated 3 stars out of 5
by Anonymous - Posted on 16 October 2024
Very helpful staff but the econsult process for a referral when a diagnosis is already known causes unnecessary delays and frustration for the patient. Also I was surprised i could complete my own fit note which was reviewed/approved by the GP based on telephone questioning.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Clear communication with good explanations of way forward
Rated 5 stars out of 5
by Caryn - Posted on 16 October 2024
Experiencing Menopausal symptoms the GP was clear in explaining all options. The GP was good ay listening and provided good support and offered a follow up appointment.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Never had call
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
I had and have been struggling with mental health issues. I have not had a call from anyone despite getting automated texts saying I will have a call. This has happened on several occasions.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Great, really helpful
Rated 5 stars out of 5
by Leanne Tancock - Posted on 16 October 2024
I did an econsult yesterday afternoon and was phoned a few hours later, the nurse was amazing, listened, helpful and medication prescribed.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Poor triage system
Rated 3 stars out of 5
by David Bulley - Posted on 04 December 2024
I submitted an online consultation and requested an urgent call with the diabetic nurse as I have been experiencing high blood sugar levels and requested a blood test. The result of the triage was to make a telephone appointment over a month later. When my sugar levels further increased I submitted another online consultation and was just given the same appointment. When I spoke eventually with the nurse I was advised I should have been sent immediately for a blood test so that appropriate treatment could be provided and the triage system had failed my needs.
Visited October 2024
Beacon Medical Group has not yet replied.