Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
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Reviews
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Review titled Shocking Service
Rated 1 star out of 5
by Jason ellmers - Posted on 30 October 2024
None of the systems seem to function together and ‘computer says no’ always!! Recently went through the NHS app to get an appointment for eczema around my eyes. I was asked by email to send photos which I responded to, only to be told separately that I have to send things like NHS detail and name…. They emailed me!!! Also got txt messages to say I had not responded when I had.. total joke. Does no one test any of these ridiculous processes??? It’s not difficult.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Vaccination
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2024
If was swift and efficiently organised. The staff were friendly. There is nothing more to add to this
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Very good practice
Rated 5 stars out of 5
by M Delderfield-Brown - Posted on 16 October 2024
Usually contacted by doctor quickly or same day if more urgent. I have seen the doctor the same day when urgent and received treatment at the same time.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Disappointing to say the least
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2024
The communication skills at your practice are questionable. I’m writing to express some serious concerns about the recent treatment and communication I’ve received, which, to put it mildly, has been nothing short of chaotic. To kick things off, I was informed of my scan results by none other than the receptionist. Now, I’m left wondering how they are medically qualified to interpret these results. Particularly when they struggle to pronounce basic medical terms like "homogeneous." I was then notified via a text message that the wrong scan had been read. How is this remotely appropriate for sensitive medical information? Surely more effort than a single call attempt should be standard procedure to inform someone when a mistake has been made. Then there was the gp, who called me not once but twice on the wrong day. I wasn’t prepared for the conversation, but of course, I didn’t want to turn down the call. When I did speak with the gp, it turned out to be an entirely frustrating experience. None of my questions were answered with any clarity or confidence, leaving me more confused than before. I would have thought that in such situations, a bit of compassion and knowledge would go a long way. But instead, I was met with ignorance. After a quick Google search on my part, I seemed to have gathered more relevant information about my scan than the gp could provide. If I knew I had to self-diagnose, I would have saved everyone the time. And to add to the absurdity, I was patronising explained how scans work—as if I wasn’t already aware as a member of an Advanced Nurse Practitioner Team. Let’s not forget the cherry on top: being told about another patient who had pcos and eventually conceived, despite never having periods. An inspiring story, perhaps, but I fail to see how it relates to me, as I don’t have regular periods *or* a baby. Quite an irrelevant and insensitive comment, don’t you think? When the gp couldn’t provide additional reassurance, I suggested a referral to a specialist. This was met with reluctance to refer me because I haven’t been on birth control for three months. How is this a “holistic” approach when I’m clearly trying to conceive? There was no evidence or rationale provided for why this would even be beneficial. As if things couldn’t get any better, I was sent for a blood test, which admittedly I requested. What I didn’t request was for those results to sit unresolved, whilst I’m still feeling unwell. When I inquired about this, I was advised me to “raise another e-consult.” Why should I have to do this when it’s an ongoing concern? Where exactly is the compassion and care in this process? Lastly, I requested to be referred to a gp with a specialist interest in women’s health. The gp assured me there was no such person at the practice. Imagine my surprise when the receptionist later informed me of an entire women’s health clinic run at the surgery. Is this incompetence or ignorance? So yes over all very disappointed.
Visited October 2024
Review titled Beacon Medical Group
Replied on 10 December 2024
Dear Patient Thank you for taking the time to feedback on our service. I am sorry to read of your experience. What you have shared in your feedback is not what we would expect to happen, sharing of information this should have been handled correctly and sensitively. We would be grateful if you could email us with your personal details to allow us to investigate this matter fully. Please email d-icb.beaconcomplaints@nhs.net with your details. With regards to your blood test. We will review results and take action on anything required. If you are still having ongoing symptoms which are not resolved, please contact the practice for further care. I am sorry that you were not informed that we hold a women’s health hub service, this service is available for GPs to refer into for certain conditions and symptoms. I am unsure if your particular query would have been suitable for this service as I do not have the specifics. We will remind our teams of this service to ensure that information is accurately shared with out patients. I am sorry that your recent experienced hasn’t been as we would hope for. We can reflect and make improvements. We will review this matter further once we have your details. Thank you Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Flu Jab
Rated 3 stars out of 5
by Dave G - Posted on 30 October 2024
Impromptu visit driving past on way home decided to see if I could get a flu vaccine. I must say the foyer area and the actual area where you queue for the pharmacy is looking a little tired. It seems like the staff were busy and there was a small queue rather than wait I jumped queue I enquired if I could get a flu vaccine ? After bit of deliberation deciding who could administer the jab the answer was yes… I did not want to drive anywhere else particularly at that time of evening but could have obtained same vaccine elsewhere [Asda]for £13 the cost here was £19.99.. seems a bit harsh to charge so much more for something that takes two minutes ! Maybe like 2 or 3 £ difference but £7 is a lot …Anyway, basically quick effective and job done no messing .. hopefully it will be effective? If you have time and you really need jab shop around and save yourself £7 ..
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Dave, Thankyou for your feedback Beacon medical offer free flu vaccinations for eligible patients in the practice. These are held annually and can be booked onsite. Glenside surgery also houses a pharmacy which may also administer vaccines for a cost. if you were eligible to receive this through the practice you would have been contacted to advise of this. Beacon Medical Group
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Review titled Disorganised
Rated 2 stars out of 5
by James Davies - Posted on 31 October 2024
Having requested a prescription for a rarely used asthma inhaler that had expired I was told I had to attend a review despite the inhaler being prescribed. An appointment was made and I duly attended my local surgery to be told that it was to be held elsewhere. Information that was never provided to me, luckily I had a car to get to the appointment (albeit now late). The self check in didn't work, once seen by the nurse all I did was provide a couple of peak flow readings only to be told the rest could be done in line with previous online assessments I had done. So my total time with the nurse was no more than 5 minutes. I spent more time waiting than the time spent on the assessment. What a waste of my time and valuable NHS resource.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by John Milton - Posted on 16 October 2024
Personally, I have found Ivybridge Medical Centre have given me excellent care and attention. The community nurses who treat my condition on a three monthly cycle have been very caring and professional. The GPs and health advisors have been excellent in listening and prescribing my needs. Thank you to all staff.😊
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Very caring
Rated 5 stars out of 5
by Elizabeth Hill - Posted on 16 October 2024
Gp had helped me through an eply manoeuvre-which has eased my vertigo symptoms! I have being seeing the same doctor for a number of issues and cannot fault my experience, he is so thorough and clear, I always feel listened to and guided appropriately. Staff are always quick to respond to econsult/system connect.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Appointments non existent
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
On line referral was completed stating symptoms which had been for two weeks. Response was a pharmacist call within 2 Days. Symptoms still here 3 weeks later. Why are appointments non existent?
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Good Service
Rated 3 stars out of 5
by Anonymous - Posted on 12 October 2024
Repeat prescriptions I have had problems with so not a good service. My husband has had dementia . This year went for yearly checkup and the lady Doctor was so attentive and I really felt happy about how she treated us and felt we were not just a number ,that she really cared. So thank you for good service Today went to Mudge way for our flu and covd vaccination ,had boycotted the surgery for a few years and went elsewhere as was so badly organised with queues of old people and a long wait. Was a bit concerned at going as my husband could no longer stand and wait. Today there was no waiting had vaccinations immediately. So thank you for such a good service today
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group