Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service.
Rated 5 stars out of 5
by Krys - Posted on 09 September 2024
I had a travel vaccination appointment with a nurse, at Highland Health Centre in July of this year. She was very knowledgeable and professional. She answered all my questions and put my nerves at ease before the several jabs I had that day. It was a 5-star service. Many thanks from a grateful patient.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Dissatisfied
Rated 2 stars out of 5
by Janet Bew - Posted on 24 July 2024
I'm not happy with the comments that te receptionist left on my NHS notes, I am certainly not confused it was the conflicting information I received that I wanted to check and speak to the pharmacist who called me on the 27th I was told I couldn't have a face to face meeting, but I have foud out this is untrue Also on the note about my last blood results it state's that 4 Dr's informed me of the results this is also untrue if your going to write notes please make sure they are correct. I have spoken to the pharmacist about all of this in my last telephone call. Hopefully the information which is logged now will be correct. I look forward to you reply.
Visited July 2024
Review titled Beacon Medical Group
Replied on 09 August 2024
Dear Janet, Thankyou for taking the time to provide feedback on your recent experience with the practice. Please email the address below with your details so i am able to look into this further for you. d-icb.beaconcomplaints@nhs.net Kind regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Asthma review
Rated 4 stars out of 5
by Carolyn Chubb - Posted on 10 July 2024
Asthma nurse rang on time a good experience the nurse was efficient and pleasant as they always are. I was asked if I needed any meds which I did and arrived at the pharmacy in a couple days so all went well.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Good services
Rated 4 stars out of 5
by Anonymous - Posted on 10 July 2024
Having spoken to the GP on a few occasions about my condition, I have been subsequently referred for blood tests, discussion with pharmacist and now a physio followed by referral for x-ray. So far,the support has been excellent. The only downside is the time it takes to get an initial appointment
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Dave Sutton - Posted on 05 July 2024
I am a paramedic suffering an ongoing ear infection. After speaking with paramedic I was made an appointment for face to face. I was seen and then she got the Gp to pop in for a second opinion and was then prescribed drops that have been miraculous
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Great care received
Rated 5 stars out of 5
by Jane - Posted on 12 July 2024
Symptoms taken very seriously, excellent communication and quick action. Thank you to all the team at Beacon.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2024
Rang by a foreign locum doctor who obviously hadn’t read my notes before telling me he wasn’t able to help with a particular query and I would have to talk to my own doctor. Checked my online notes from that call - they were not accurate. Checked a couple of the other notes only to find other inaccuracies. Not impressed.
Visited July 2024
Review titled Beacon Medical Group
Replied on 09 August 2024
Thankyou for taking the time to provide feedback on your recent experience with the practice. I am sorry to read this was not what you had hope for. Please email the below email address with your details so we are able to review your records and investigate this further d-icb.beaconcomplaints@nhs.net Kind regards. Lauren Patient Liaison and Communication Lead
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Review titled Great service
Rated 5 stars out of 5
by Prof A Jha - Posted on 26 July 2024
I called the reception to seek appointment with GP, explaining my situation. I was promised that an associate will be in touch with me, as GP was not available. Later, an associate called me and asked me to visit her in the Glen Side surgery. Overall, experience was very satisfying. My prescription was also dealt with promptly.Many thanks.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Non existent service
Rated 2 stars out of 5
by Jerry Clough - Posted on 24 July 2024
Primary care needs to be accessible- an e consult (2 day wait) with a call back 10 days later. Then upload a photo (wait a few days) and then a call back from a different GP who started a new consult, unaware of anything that had gone before Hopeless and not care!
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Interesting
Rated 3 stars out of 5
by Helen - Posted on 24 July 2024
Today's experience good, it sounded as if the clinician had read my econsult and took on board what I had said in it.
Visited July 2024
Beacon Medical Group has not yet replied.