Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring Practice
Rated 5 stars out of 5
by JAM - Posted on 24 July 2024
I was unexpectedly contacted by my GP, well out of hours, to discuss my general wellbeing. I felt a genuine sense of interest in how I was coping with my after care from various operations, over the last few years.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Poor communication
Rated 3 stars out of 5
by MR I BANFIELD - Posted on 29 July 2024
I was given a date (11th July), time (14:37) and surgery (Chaddlewood) for a blood test by text on 27th June. I received a text reminder on 10th July, which changed the surgery, but this wasn't obvious, the date and time being unchanged. I went to Chaddlewood surgery, as the original text to be told that I didn't have an appointment there.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
Noticed something wrong with me, so went to econcel that told me to contact doctors ASAP so talked to receptionist and she managed to get me an appointment with the doctor within an hr very impressed
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Great doctors
Rated 5 stars out of 5
by Shirley - Posted on 24 July 2024
Managed to see the Doctor the same day at Ivybridge. He was very polite and explained things. Prescibed medication
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Good Service
Rated 5 stars out of 5
by R G Bounds - Posted on 24 July 2024
Doctor contact. First class. Very personal. Front desk experience. First class. Dealt with patience and understanding.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Chris Warcman - Posted on 10 July 2024
I have had a good support service from my GP surgery that was able to triage me into a suitable course of action to help resolve my issue. Whilst I didn’t necessarily speak with a doctor, I did speak with trained professionals who were able to reassure me.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Long wait for appointments
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2024
Did an econsult about my poor and declining mental health due to a bereavement . I explained how severe my symptoms were and thought that I may get an appointment fairly soon, however I was astounded to be given a back for 2 weeks time. If I felt like I could wait 2 weeks I wouldn’t have tried to get help from a gp. I’ve been dealing with my mental health for10 years and every time I try and get help I get pushed all around the houses and don’t get anywhere
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Shocking practice
Rated 1 star out of 5
by Disappointed - Posted on 19 August 2024
I used online prescription service and asked for two items of medication, because it wasn't on my repeat prescription it had to be reviewed by GP. 2 days to get a reply to my request and 12 days later I received a text saying prescription would be sent to pharmacy, wasn't actually ready to collect for another 6 days - 18 days from my request, absolutely ridiculous and dangerous. I also requested to see a gp regarding my medication as I was experiencing side effects and I needed to discuss the symptoms and alternative options; possibly source a different medication, explained I was experiencing severe anxiety and depression, and was not sleeping. I was given a date for a telephone appointment, even though it is on my notes that I'm extremely hard of hearing and struggle with phone calls. The appointment was for 11 days time, I'm upset, struggling and have to wait for nearly 2 weeks; I could have been seriously bad by then. The day of the expected phone call came and went, no phone call; I could definitely be dead by now, but they don't care. Appalling service, dangerous medical lack of involvement, lack of empathy, nearly an hour to wait ìn the telephone queue before my call was answered. Still haven't spoken to anybody. Really feel isolated and frustrated. My son’s surgery will always respond on the day if he has a medical problem, and any prescription that is needed, is sent instantly by electronic transfer to the pharmacy, he can sometimes collect the medication that same day. I really wish that I hadn’t joined Beacon Medical Group, especially the Plympton surgery at Mudge Way. I totally disagree with these Private providers who are turning GP surgeries into businesses.
Visited July 2024
Review titled Beacon Medical Group
Replied on 21 August 2024
Good Afternoon, thankyou for your comments . I am sorry to read this situation has not worked as well as it should have. please email your details to the email address below so i am able to look into the circumstances of these events. d-icb.beaconcomplaints@nhs.net Kind Regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Very professional
Rated 5 stars out of 5
by Christopher Ince - Posted on 24 July 2024
My recent COPD review was conducted at the Chaddlewood Practice of Beacon Medical Group. Overall the review was conducted with the utmost professionalism and in a very friendly manner.
Visited July 2024
Beacon Medical Group has not yet replied.
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Review titled Improved since post COVID months
Rated 4 stars out of 5
by Richard - Posted on 10 July 2024
Relies heavily on processes which requires e-consult and awaiting call back unless in pain which in my case resulted in phone consultation same day. Regular Prescription approvals seem to take too long. Reading my recent notes on the NHS app I would much prefer face to face appointments so errors ie left side and not the recorded right side do not happen. Surger's are very clean and tidy and staff helpful
Visited July 2024
Beacon Medical Group has not yet replied.