Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
The nurse that seen me for my appointment was really kind, knowledgeable & great at checking I was happy throughout the whole appointment!
Visited July 2024
Review titled Beversbrook Medical Centre
Replied on 05 July 2024
Thank you for your kind review! We are pleased to hear that our nurse provided you with a caring and knowledgeable experience. Ensuring patient comfort and satisfaction is a priority. Kind Regards, Julie Taylor - Operations Manager
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Review titled First experience
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2024
Not a very professional setting. Conversations from the reception staff could be heard clearly from the waiting room. I was called in by the nurse 35mins late. She called my name in the waiting room but continued to speak with her previous patient whilst I stood behind her waiting, feeling very awkward. The Nurse I saw didn’t seem to know much and was googling my condition and looking on (patient info) which I had previously looked at before coming. I was told my prescription would be sent over to the pharmacy straight away so went and it wasn’t ready. I came back 3 hours later and it still wasn’t ready so rang the doctors and they said I’d receive a text. I received a text that night at 10.54pm.
Visited July 2024
Review titled Beversbrook Medical Centre
Replied on 11 July 2024
Dear Patient, Thank you for sharing your experience with us. We apologise for the lack of professionalism and the delays you experienced during your visit. Your feedback is important in helping us improve our services. If you would like to discuss this further, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great doctor
Rated 3 stars out of 5
by Lynn - Posted on 14 July 2024
The doctor really took the time to understand how I was feeling, discussing illnesses I have, and what it could potentially be, understanding I am not right but I don't know why. Thank you so much for the care you showed, I really felt like someone was listening to me which has not been the case for the surgery for a very lo g time, and I actually have dread going
Visited July 2024
Review titled Beversbrook Medical Centre
Replied on 15 July 2024
Dear Lyn, Thank you for sharing your experience with us. We are pleased to hear that you felt heard and understood during your visit. Patient comfort and well-being are important to us, and we are committed to providing attentive care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 4 stars out of 5
by Mervyn Davies - Posted on 04 July 2024
I had a thorough and pleasant experience with the Doctor. The appointment was prompt and we had a full conversation about the review of my health. Thank you
Visited July 2024
Review titled Beversbrook Medical Centre
Replied on 05 July 2024
Dear Mervyn, Thank you for your kind review! We are pleased to hear you had a thorough and pleasant experience. It is our priority to ensure prompt and comprehensive care. We look forward to continuing to support your health. Kind Regards, Julie Taylor - Operations Manager
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Review titled generally good service
Rated 5 stars out of 5
by DavidBrown - Posted on 25 July 2024
I like the fact that we can correspond via the message service. Saves time for both sides and often negates the need for a face to face
Visited July 2024
Review titled Beversbrook Medical Centre
Replied on 30 July 2024
Dear David, Thank you for your feedback! We are pleased you find the message service convenient. It is good to hear it saves time and helps avoid unnecessary appointments. We appreciate your support! Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 4 stars out of 5
by J. Drake - Posted on 05 July 2024
Didn’t have to wait too long for the appointment and the doctor was very thorough and friendly. Referral was made straight away. Great overall experience.
Visited July 2024
Review titled Beversbrook Medical Centre
Replied on 08 July 2024
Dear J Drake, Thank you for your review! We are pleased to hear about your great experience and that everything was handled promptly. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely doctor
Rated 5 stars out of 5
by Joanne - Posted on 19 July 2024
Lovely doctor, really listened and was able to help get the ball rolling to find out what is wrong and how we can fix it.
Visited July 2024
Review titled Beversbrook Medical Centre
Replied on 22 July 2024
Dear Joanne, Thank you for your positive review! We are pleased to know you felt listened to and that we could help get things started. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Felt valued and cared for.
Rated 5 stars out of 5
by Deana Stone - Posted on 19 June 2024
I went for a review appointment, was greeted in a lovely manner, made to feel confident to discuss any issues and to not feel rushed or as if I was taking up time, a truly great doctor, thank you.
Visited June 2024
Review titled Beversbrook Medical Centre
Replied on 21 June 2024
Dear Deana, Thank you for your kind review! We are pleased to hear that you felt welcomed and confident during your visit. Your appreciation means a lot to us! Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely nurse
Rated 4 stars out of 5
by SM89 - Posted on 07 June 2024
Very friendly and was pretty much on time, which pretty much never happens nowadays. Mainly I felt listened too...which again, is a rare occurrence nowadays
Visited June 2024
Review titled Beversbrook Medical Centre
Replied on 11 June 2024
Dear SM89, We are pleased to hear that you had a positive experience with us and felt heard during your appointment. Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 4 stars out of 5
by Nicola - Posted on 20 June 2024
How to book was extremely easy online. The Doctor I seen was amazing, giving me time and consideration throughout my appointment.
Visited June 2024
Review titled Beversbrook Medical Centre
Replied on 21 June 2024
Dear Nicola, Thank you for your review! We are pleased to hear that booking online was easy and that you had a positive experience with the doctor. Patient satisfaction is important to us and we are very grateful for your feedback. Kind Regards - Julie Taylor - Operations Manager