Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic behind the scenes
Rated 4 stars out of 5
by Sarell - Posted on 18 April 2024
Today i asked to speak to someone else about a appointment change and the person who rang me back, could not have been more caring and understanding. Brilliant is not a big enough word to describe her. I have so much more faith in the practice after my experience today
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 30 April 2024
Dear Sarell, Thank you for your kind review. We are very pleased to hear that you had a positive experience with us. Patient trust and confidence means a lot to us. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Nurse Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
The care I received from the nurse was excellent, I did not feel rushed the nurse was very thorough and explained Ed everything clearly
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Patient, Thank you for sharing your positive experience! We are pleased to hear that you received excellent care from our nurse and that you felt well attended to. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very supportive
Rated 5 stars out of 5
by Ali - Posted on 04 April 2024
An excellent service- contacted through online services- Doctor’s appointment made immediately- fast, efficient and friendly service.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 05 April 2024
Dear Ali, Thank you for your positive review! We are pleased to hear that you had an excellent experience with our online services and that your appointment was made promptly. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good explanations
Rated 3 stars out of 5
by Lars Ekström - Posted on 03 April 2024
Have blood from rectum after radio therapy and had reasons and treatment explained to me in a very good way.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 05 April 2024
Dear Lars, Thank you for sharing your experience. We are pleased to hear that you found the explanation of your condition and treatment helpful. We really appreciate the feedback. Kind Regards Julie Taylor - Operations Manager
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Review titled Supportive GP
Rated 5 stars out of 5
by Irene - Posted on 02 May 2024
Great support from the GP Took time to offer support and listened and discussed concerns Very professional but caring approach
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 09 May 2024
Dear Irene, Thank you for sharing your positive experience! We are committed to providing professional yet caring support to all our patients. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great support as usual
Rated 5 stars out of 5
by Debbie Wickens - Posted on 03 May 2024
I was offered a range of appointment dates/times having completed the patches questions. Was seen on time and the Doctor was really supportive- listened to me, explained the condition, explored options with me. If felt participative, person centred and I left confident with the approach we agreed to. Thank you so much.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 09 May 2024
Dear Debbie, Thank you for sharing your positive experience! We are pleased that you found our appointment scheduling and consultation process helpful. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Kindness
Rated 5 stars out of 5
by Rose - Posted on 04 May 2024
The doctors are very kind and compassionate.Have given me as much time as I have needed also the staff.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 09 May 2024
Dear Rose, Thank you for sharing your positive experience! We are pleased to hear that you felt well cared for by our team. Providing compassionate care and ensuring patients feel supported is a priority. Kind Regards, Julie Taylor - Operations Manager
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Review titled Wonderful care by the ANP
Rated 5 stars out of 5
by Edna Mildret Salcedo Hernandez - Posted on 25 April 2024
On Friday 19 of April, I attended a follow up appointment at Beversbrook Medical Centre. I was seen by one of the wonderful ANPs. She was absolutely wonderful and caring and understanding of my concerns and did everything she could to ensure I received the appropriate level of care for my condition. She patietly listened to me, asked questions and gathered all necessary information. I am so thankful for her kind bedside manner during a stressful time. Her kindness was so very much appreciated
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Edna, Thank you for sharing your experience with us! We are pleased to hear that our ANP provided such compassionate care during your follow-up appointment. Your kind words mean a lot to us, and we're glad we could provide support during a stressful time. Kind Regards, Julie Taylor - Operations Manager
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Review titled Positive action
Rated 4 stars out of 5
by Carolyn White - Posted on 26 April 2024
I saw a dr about a shoulder issue in February 2024. Physio and an X-ray were arranged but the problem wasn’t helped. My case was taken up by another GP and after several system online messages this GP agreed to speak to another GP about having a cortisone injection. I thought I’d have to wait again for this but the appt came through within a few days (albeit at v short notice) and I’m now hoping for some relief. The system on line system works well and the people you message respond quickly which is all you hope for given the practices are under such pressure. I e been impressed twice this year
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Carolyn, Thank you for sharing your experience with us! We are pleased to hear that our online system was helpful in coordinating your care efficiently. We understand the importance of timely responses, especially during busy periods and we are glad to have facilitated your appointment promptly and hope you find relief soon. Kind Regards, Julie Taylor - Operations Manager
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Review titled Waste of time
Rated 2 stars out of 5
by Sara Payne - Posted on 24 April 2024
Was given an urgent appointment after speaking with a lovely doctor on the same day urgent care service, The doctor I saw face to face was awful! Didn’t check any of my obs and told me nothing they can do, he doesn’t know much about my condition and went to prescribe me meds that would interfere with what I’m already on and I had to tell him myself I can’t take them so he left me in pain 😡 it’s never your regular doctor you get to see always someone new and for someone with a complex health condition i should be seeing someone who knows!
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Sara, Thank you for your feedback. We are sorry to hear about your experience. Your frustration is understandable, especially when dealing with complex health conditions. We strive to provide consistent and knowledgeable care and your feedback is valuable. If you'd like to discuss this further, please do contact me. Kind Regards, Julie Taylor - Operations Manager