Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feed back after Appointment
Rated 5 stars out of 5
by Benita - Posted on 27 April 2024
Had a appt with beversbrook she was very attentive from the start she actually made time to listen to me and didn’t feel I was wasting her time she gave me a good examination and sorted me out with the right medication I have no hesitation on recommending her to anyone she is a credit to the practice
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Benita, Thank you for sharing your positive experience! We are pleased we could provide attentive care and help you find the right solution. Your recommendation is appreciated, Kind Regards, Julie Taylor - Operations Manager
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Review titled Top surgery
Rated 5 stars out of 5
by Mr Victor Brown - Posted on 03 April 2024
Arrived, booked in, called to see the Doctor 5 minutes later, my issues addressed and left the surgery pleased with my outcome.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 05 April 2024
Dear Victor, Thank you for your feedback! We are pleased to hear that you had a smooth and efficient experience during your visit. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Well run practice
Rated 5 stars out of 5
by Christine Hill - Posted on 12 April 2024
I visited yesterday to see one of the nurses. She was friendly and helpful. The nurse in question has already arranged for me to have an appointment with a doctor about my problem and set a hospital appointment in motion should it be necessary. The receptionist was also very helpful. I was very impressed with the visit.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 15 April 2024
Dear Christine, Thank you for sharing your positive experience! We are pleased to hear that our nurse and receptionist provided excellent care and support during your visit. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very long wait time at the surgery for an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2024
I had a 45 minute wait for an appointment. It was for a HRT review and I needed a prescription which I couldn’t get without the review. Had no choice but to wait. It really messed up my working day and made me very late to a meeting I was hosting. I also rushed to get there in time. It was a 12.15 appointment. How can the appointment get so behind. I also had to wait 6 weeks for this appointment. Understandable I was not happy. If this was being run like a business then it would not survive! Wrong way to treat customers. (Patients). When I signed in it said the time was delayed by 20 mins. In the end it was 45 mins.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Patient, Thank you for your review and we apologise for the extended wait time you experienced during your HRT review appointment. Your feedback is valuable to us, and we are committed to improving our scheduling process to minimise delays and inconvenience for our patients. We understand the impact this had on your day and sincerely regret any frustration caused. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great doctor
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2024
The GP was friendly, professional and helpful. This was a non-urgent appointment and I was able to book is using a link sent to me by reception, so that I could find a time suitable for me. The only issue was getting hold of reception, but the call back service is good and that worked eventually.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 05 April 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that you found our GP friendly, professional, and helpful. We are constantly working to improve our communication channels, and your feedback about the call back service is valuable to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great visit
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2024
Managed to get a quick appointment and the doctor was very informative and reassuring during the appointment and made my toddler feel at ease during the assessments.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 05 April 2024
Dear Patient, Thank you for your review! We are pleased to hear that you had a positive experience with us and that your toddler felt comfortable during the assessment. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled First class service
Rated 5 stars out of 5
by A Odaly - Posted on 26 April 2024
I needed an emergency appointment, they fitted me in within an hour. Can't fault the service. The doctor was very thorough and put my mind at ease.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear A Odaly, Thank you for sharing your experience! We are pleased we could schedule your emergency appointment promptly and provide thorough care. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Phil - Posted on 16 April 2024
Handled really well via receptionist, dispite the nature of the issue, redirected via Patchs portal, easy login and logical questions, pre appointment. Doctor was brilliant
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 18 April 2024
Dear Phil, We are pleased to hear that you had a smooth experience with us, from the initial contact with our receptionist to your consultation with the doctor. Providing efficient and supportive care is a goal, and we are glad to have met your expectations. Your feedback is very important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great
Rated 5 stars out of 5
by Nigel Woolford - Posted on 23 April 2024
Had a call back around 10.30 am appointment made for 13.45 Doctors was excellent Hospital referral made Overall excellent
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Nigel, Thank you for your positive feedback! We are pleased to hear that you had a great experience during your appointment, and that the doctor provided excellent care. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 03 April 2024
Dr very good but had nearly a 40 min wait only 2 other people there who came in after me and went in before me. Reception staff very impatient with elderly man who was hard of hearing and gossiping about patients and work
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 05 April 2024
Dear Patient, Thank you for sharing your experience. We apologise for the extended wait time you experienced. Your feedback about the reception staff's behavior is noted, and we take it seriously. We will address this internally to ensure a more respectful and efficient service for all patients. Kind Regards, Julie Taylor - Operations Manager