Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Very quick and efficient and accommodated a special request for a specific date for the appointment which was very much appreciated. After the consultation I was sent some material to read regarding my condition and what to look out for. Thank you
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 30 April 2024
Dear Patient, Thank you for sharing your review! We are pleased we could accommodate your specific appointment request and provide a quick, efficient service. It is important to us that all our patients feel supported. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Amazing Great Practice
Rated 5 stars out of 5
by Gilian - Posted on 16 April 2024
The GP was very kind and friendly and approachable.His knowledge was very good and experience.I felt very comfortable in his presence.Having had bad experiences in the past.I feel confident with his excellent practice and very grateful for his experience.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 18 April 2024
Dear Gilian, We are pleased to hear about your positive experience with our GP! Providing compassionate and knowledgeable care is a priority, and we are glad we could make you feel comfortable and confident in our practice. Thank you for your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Getting better.
Rated 4 stars out of 5
by Phillip Bolt - Posted on 19 April 2024
My family and I have been with Beversbrook since 2008. It was a great practice, you could get an appointment for the same day and nearly always saw the same doctor. Around 2015-16 it seemed to start going downhill to the point we almost left. However, over the last 18 months or so things do seem to be improving again but still a way to go. Would be nice to get a face to face same day appointment but I guess those days are gone.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 30 April 2024
Dear Phillip, Thank you for sharing your experience with us. We appreciate your loyalty and review. We understand your concerns and are continuously working to improve our services. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 4 stars out of 5
by Fab service - Posted on 28 April 2024
Was offered an appt for Friday which was within 24 hrs of requesting one. Dr was on time, really kind and didn't rush me. I came away thankful for such a great experience and consultation
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Patient, Thank you for your review! We are pleased to hear that we could accommodate your appointment request promptly and that you had a positive experience with our doctor. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Nurse appointment
Rated 5 stars out of 5
by Marc Heredge - Posted on 01 May 2024
I had an extremely helpful nurse who was friendly and incredibly helpful. She was very thorough and I left the appointment very happy that I had attended it. She provided lots of information concerning my ailment. Fantastic
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Marc, Thank you for your positive review! We are pleased to hear that you had a great experience with our nurse and that you found the appointment helpful. Providing thorough and informative care is a priority, and we are glad we could meet your expectations. Kind Regards, Julie Taylor - Operations Manager
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Review titled Reception don’t listen resulting in wasted appointments
Rated 2 stars out of 5
by King - Posted on 12 April 2024
I requested a doctors appointment ( as instructed by the GP) to review blood test results. Receptionist took it upon themselves to give me a nurse appointment. The nurse could not refer and could only speak to GP making the appointment an avoidable waste of time. Nurse did her best, GP seen previously was excellent.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 15 April 2024
Dear Mr/Ms King, We are very sorry for the inconvenience you experienced. Your feedback is valuable to us and we will continue to work to ensure smoother appointment scheduling in the future. We appreciate your patience and understanding, and we are pleased to hear you had a positive experience with our GP. Kind Regards, Julie Taylor - Operations Manager
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Review titled Practice review
Rated 4 stars out of 5
by Peter wells - Posted on 27 April 2024
Staff were helpful and so far my case has been referred as required for my knee operation, appointment ran behind by 15 mins due to being busy but I was happy with my appointment overall and staff were professional I know the NHS is under alot of pressure and appreciate what the staff are achieving.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Peter, Thank you for your feedback! We are pleased to hear that our staff were helpful and professional during your appointment, despite the slight delay. Your understanding of the challenges the NHS faces is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Needs better screening for use of remote appointments
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2024
Initial response with f2f nurse appointment and phone call from GP when needed was fine (I was prescribed antibiotics and told to get back in touch on Monday if I did not improve and fever continued). However, I did fail to improve with treatment, and when requesting further help I was given a phone call with a nurse. Despite the GP saying that I should have sought help at that time and out of accordance with advice on the NHS website she said more time was needed and advised no further action. Most concerning my she said antibiotics need at least 48 hours to start to see an impact and couldn’t seem to understand that I had been taking them for the equivalent of 3 full days at that the time which was in excess of that. I did what she said and waited another day but still didn’t improve, my need for another appointment was first queried and then I was refused a face to face appointment until I had finished the course of antibiotics, despite my condition not being fully assessed as the first GP appointment was remote. I was also advised to cancel the appointment if I felt it wasn’t needed, making me feel that I was taking up too much time with unnecessary requests. When I did attend the appointment the GP was very thorough and made me feel in great hands, however it resulted in an urgent referral to A&E and and overnight stay in hospital. I can’t help but feel that the outcome would have been less extreme (and cost the NHS far less overall) if I had been seen earlier.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Patient, Thank you for your feedback. We are sorry to hear about your experience. Your feedback is crucial for improving our services, and we appreciate you sharing your concerns with us. It's clear that there were significant gaps in communication and care coordination during your initial interactions, and we apologise for the distress this caused. If there is anything specific you would like to discuss please do contact me. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor internal communications
Rated 3 stars out of 5
by Vicki King - Posted on 27 April 2024
Having booked an appt gor carpel tunnel injections in both my wrists, and having had several reminders of that appointment, I arrived only to be called into a consulting room with a Dr. unable to give them to me. Somehow, and despite the messages confirming, I was put on the list of the wrong doctor. This meant his time was wasted as was mine along with mine. Thus mix up should not have happened, it was simply careless.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Vicki, Thank you for your review and we sincerely apologise for the mix-up with your appointment for carpal tunnel injections. Your experience does not reflect the standard of care we aim to provide. We understand the frustration this caused and if you need anything rescheduled please do contact us. Please accept our apologies for any inconvenience caused. Kind Regards, Julie Taylor, Operations Manager
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Review titled Excelkent appointment
Rated 5 stars out of 5
by Andrew - Posted on 11 May 2024
Two recently qualified doctors, polite, engaging and personable. Listened, diagnosed and recommended treatment.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 15 May 2024
Dear Andrew, Thank you for your positive feedback. We are pleased to hear that our recently qualified doctors were polite, engaging, and provided attentive care. It is good to know that you felt listened to and received a clear diagnosis and treatment recommendation. Kind Regards, Julie Taylor - Operations Manager