Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nothing special
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
The doctor I saw was lovely. Takes so long to get an appointment though with any decent doctor though. Him and 1 other are the only good ones at the surgery.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that you had a positive experience with the doctor you saw. We understand your concerns regarding appointment availability and we will continue to strive to improve access to quality care for all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Utterly useless
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Left on hold for 40 mins only moving forward 1 position in the queue during that time. While still on the phone I decided it would be quicker to drive to the surgery. On arrival I was still on hold and there was no patiences at all present and the receptionist wasn't on the phone. The obvious call centre they use is a joke, you never get through !!! Utterly shocking !!!
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 21 March 2024
Dear Patient, Thank you for your feedback. We apologise for the frustration you experienced during your recent attempt to reach us. Your feedback is valuable, and we are committed to improving our service. If you would like to discuss this further or need any further assistance, please do contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Victoria Hotham - Posted on 23 March 2024
I saw the who nurse who reviewed my menopause medication. She was brilliant, perfect bedside manner, helpful, informative and very willing. Lovely lady!
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 25 March 2024
Dear Victoria, Thank you for your positive feedback! We are pleased to hear that your experience with our nurse was so positive. Providing excellent care and support is a priority, and we are glad we could assist you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 5 stars out of 5
by Carole Glover - Posted on 08 March 2024
I had an appointment on the 7th March 2024 with a nurse who was very kind and helpful. It was a medication review.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear Carole, Thank you so much for your kind words! We are glad to hear that your medication review went well and that you found our nurse to be helpful. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful ,kind and efficient
Rated 5 stars out of 5
by Sue - Posted on 22 March 2024
Sent message via app asking to review knee , able to ask for time after work, offered appointment 9 days later ( for non urgent Long term issue thats fine) . Options explained ,given steroid injection same appointment , not rushed when felt lightheaded , follow up options discussed . Kind , professional and efficient . Thanks
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 25 March 2024
Dear Sue, Thank you for sharing your experience with us. We are pleased we could accommodate your schedule and provide thorough care for your knee. Patient comfort and well-being are important to us, and we are grateful for your positive feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Thorough
Rated 5 stars out of 5
by Tel - Posted on 17 March 2024
Analysed, checked, explained. Very pleasant. Did tests, explained test to be done by whome. By the time I got home a phone call awaited for my mri scan
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 18 March 2024
Dear Tel, Thank you for your feedback! We are pleased to have provided you with a positive experience, ensuring clarity and efficiency and that your MRI scan was swiftly arranged. Kind Regards, Julie Taylor - Operations Manager
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Review titled Time to talk.
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I saw the nurse practitioner, who was sympathetic and empathetic. I was allowed time to talk through my on going symptoms, we talked about different treatments and the best way forward, leading to a treatment plan. The only let down is the appointment side of things. It's always a long faf trying to sort. Not being able to speak to someone to explain, and then having to wait over two weeks for an appointment When you are in so much pain. It takes away the human contact of caring.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 08 March 2024
Dear Patient, Thank you for taking the time to share your positive experience with us. We are pleased that you found our care supportive and comforting. Patients well-being is a priority for us. Please do contact us if you would like to discuss all of our available resources for appointment bookings further. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good visit.
Rated 4 stars out of 5
by Terry - Posted on 26 March 2024
Booked in. Seen swiftly by a doctor, who was methodical, very pleasant & explained things. on leaving him , he reiterated our respective actions..
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Terry, Thank you for taking the time to share your experience. We are pleased to hear that you had a positive interaction with our doctor. Providing clear explanations and ensuring mutual understanding is very important to us and we appreciate the feedback. Kind Regards, Julie Tayor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Maria Waite - Posted on 02 March 2024
Very friendly welcome and very helpful, no faults found. Got everything I needed. Got to see a doctor promptly. Link service for appointments is great and very easy to use.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Maria, We are pleased to hear about your positive experience! Providing a friendly and helpful environment is a priority and we are very happy to hear that our appointment system was convenient for you. Thank you for your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Another day at the NHS
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2024
When ordering a repeat prescription I was told in the confirmation text by the anonymous GP that I needed a medication review and should make an appointment. I did this. On going to the appointment, the first question from the GP of the day was to ask why I was there. Not his fault; he was most helpful. But surely the system should flag up the appointment as a review? Who knows. Got my prescription which is all that matters.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 18 March 2024
Dear Patient, Thank you for sharing your experience. We appreciate your feedback and apologise for any confusion during your appointment. We are pleased to hear that despite the initial issue, you received the care you needed and your prescription was sorted. Kind Regards, Julie Taylor - Operations Manager