Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Can be dismissive
Rated 3 stars out of 5
by carla young - Posted on 07 January 2024
No call back or no knowledge of appointment. Just no phone skills I didn't know anything about my last appointment till I got a reminder. I still have other issues to address.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Carla, Thank you for your feedback - We apologise for any inconvenience you have faced. Your feedback is valuable to us. If you have further issues to address or require assistance, please do contact us directly at bswicb.php-complaints@nhs.net. We are committed to improving our communication processes to ensure a better experience for you. Kind Regards Julie Taylor - Operations Manager
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Review titled Exceeded expectation
Rated 5 stars out of 5
by Mark - Posted on 19 January 2024
I always appreciate the service I receive from caring professionals, but Beversbrook MC have moved up a gear. My last two visits have been quite exceptional in terms of listening, caring, and understanding. Just the time spent, the concentration, genuine eye-contact, and the meaningful two-way discussion about treatment, was above and beyond. I feel that my healthcare is in good hands. Thank you.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Mark, Thank you for your review and kind words. We are pleased to hear that you have had exceptional experiences during your recent visits. Providing attentive and compassionate care is a priority, and we are glad you feel confident in the care you receive. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mollie - Posted on 13 January 2024
Friendly and professional staff who were attentive and informative. I left feeling like someone was finally listening to me and willing to help.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Mollie, Thank you for your review and sharing your experience with us. We are pleased to hear that our staff provided you with attentive and informative care. Ensuring our patients feel heard and supported is a priority. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Beatrice - Posted on 25 January 2024
Reception was helpful and courteous, both on the phone and in person. Medical staff were prompt, professional and homely. When dealing with children, I am confident with this practice because the staff extended their level of care to that of a child which always leaves my children feeling safe and comfortable.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Beatrice, Thank you for your review! We are pleased to hear that you found our reception helpful and courteous, and that our medical staff provided prompt and professional care. Ensuring a comforting environment for children is important to us, and we are glad your children felt safe and comfortable during their visit. We appreciate your trust in our practice. Kind Regards, Julie Taylor - Operations Manager
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Review titled Polite & courteous
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Friendly and polite staff and a kind and listening doctor all made me feel welcome and wanted. Dealt with professionally and quickly. Diagnosed my problems quickly and without judgement
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that you felt welcome and valued during your visit, and that you were happy with the professionalism and efficiency of our staff. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent treatment
Rated 4 stars out of 5
by Anonymous - Posted on 13 January 2024
The doctor was helpful and considerate. I just wish it didn't take so long for an appointment with the same doctor.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review. We are pleased to hear that you found the doctor helpful and considerate. We understand your concern about appointment availability and are continuing to work to improve scheduling to reduce wait times. All feedback is greatly appreciated. Kind Regards Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
Thank you for your time, listening and helping me. Nothing was too much trouble. Huge thank you for putting me at ease.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review - We appreciate your feedback and are glad we could assist you effectively while making you feel comfortable. Kind Regards, Julie Taylor - Operations Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Very happy with the Dr I saw, a caring attitude who included me in all decisions made going forward
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that you had a positive experience with our doctor. Ensuring that patients feel included and informed in their healthcare decisions is important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medical issues ongoing
Rated 5 stars out of 5
by George - Posted on 19 January 2024
I have emphysema and other ongoing declining health issues, which are being thoroughly investigated, now with some hope on the horizon to getting better in the near future. Cannot fault the doctors and staff, they have been truly amazing, as I can sometimes be a bit of an awkward patient! Best surgeries in Wiltshire in my humble opinion.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear George, Thank you for your review! We are very grateful for your kind words and are pleased to hear about your positive experience with our doctors and staff. Your health and well-being are our priority, and we are committed to providing the best possible care, no matter the circumstances. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly
Rated 4 stars out of 5
by Kieran Stone - Posted on 09 January 2024
I've been with beversbrook for yrs a great medical centre pleasant and friendly team. The only complaint I have is I wished it would not use the online appointment system. I've used it a few times and to be honest it's not that good and in the end you phone for an appointment.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Kieran, Thank you for your loyalty and feedback. We are pleased to hear that you have had positive experiences with our team over the years. We appreciate your thoughts on our online appointment system and will take them into consideration as we strive to improve our services. Kind Regards, Julie Taylor - Operations Manager