Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Helpful service
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Had a brief wait. Dr was patient and helpful and gave me useful advice. Lady on the desk was helpful and polite.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and sharing your experience with us. We are pleased to hear that you had a positive encounter with our team. Providing attentive and helpful care is a priority, and we are pleased that both the doctor and our staff were able to assist you effectively. Kind Regards, Julie Taylor - Operations Manager
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Review titled Cool Doctor Top Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
Appointment was on time with a welcoming doctor who had a great manner. Easy to talk to. Able to discuss my situation without the usual jargon. He had a solution in mind which i will implement. We will review it in a few weeks to see if it needs a tweak.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and kind words! We are pleased to hear that you had a positive experience during your appointment with our doctor. Kind Regards, Julie Taylor - Operations Manager
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Review titled Nice practice
Rated 4 stars out of 5
by christine minty - Posted on 24 January 2024
Very professional and understanding doctor from start to finish answered my questions and hopefully my problem will be resolved soon all staff very friendly.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Christine, Thank you for your review and feedback! We are pleased to hear that you had a positive experience with our Doctor and staff at our practice. Kind Regards, Julie Taylor - Operations Manager
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Review titled Shock
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
The nurse I saw would not listen to my concerns and would talk over me. 'Everyone feels unwell now' she interrupted without getting to know the whole story. She would not help at all. She also discussed my tests results from the hospital procedure I had and sho no knowledge of the subject. When I referred to the information from NHS website, she would say 'Don't believe anything you read on the Internet.'
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your feedback and we are sorry to hear about your experience. Patient care and understanding are a priority and we apologise for any communication lapses you encountered. We value your feedback and if you would like to discuss anything further, please do contact us on bswicb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Barry Ayears - Posted on 14 December 2023
I was very pleased with the senior nurse that I saw she was very pleasant and very helpful to me if I have to visit again I would definitely recommend that I can see her.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Barry, Thank you so much for sharing your positive experience! We are pleased to hear that our senior nurse provided you with excellent care and support during your visit. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Successful surgery visit
Rated 5 stars out of 5
by Mr Jeremy R Groom - Posted on 07 December 2023
I visited the surgery concerning a couple of minor but troublesome complaints, and the Sister attending was a model of sympathetic competence; I felt I could not have been in more capable hands. The appointment was easy to make, a follow-up was promptly organised, and the whole experience was an example of how a surgery should ideally be.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Jeremy, Thank you for your review and kind words! We are pleased to hear about your positive experience with our Sister. Providing compassionate and competent care is a priority, and we are happy that you felt well taken care of during your visit. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Rushed
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
After waiting over an hour for my appointment with the nurse, I felt rushed and still asking questions as on way out as nurse hurrying to call next patient.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced during your visit. We appreciate your input and will use it to improve our services. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great appointment
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
My appointment was very thorough, the nurse took time to listen to my health issues old and new, asked numerous questions to make sure she had the right information, I did not feel rushed at anytime during the apointment, which made a big difference. The nurse made some very helpful suggestions to help with the issues I needed help with and she passed all the infirmation to one of the doctors at the practise for further advice.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you so much for sharing your positive experience! We're delighted to hear that you felt listened to and supported during your appointment. Your feedback is greatly appreciated, Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 5 stars out of 5
by Peter Gibson - Posted on 13 December 2023
Seen on time, was treated very well, and heard. Doctor took time and listened to me. The waiting room was clean and welcoming.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Peter, Thank you for your feedback - We are pleased to hear about your positive experience! Ensuring timely and attentive care is a priority, and we are happy that you felt well-treated and heard by our doctor. Our team takes pride in maintaining a clean and welcoming environment for all our patients. Thank you for sharing your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Amazing service!!!
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
I’d arrived early and was seen straight away. Both nurses I met were so friendly and personable as well as being extremely helpful. Thank you
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your feedback and we are very happy to hear about your positive experience! Providing prompt and friendly care is a priority, and we are glad you felt well taken care of by our nurses. Thank you for your kind words. Best Regards, Julie Taylor - Operations Manager