Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Great experience
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2023
From making the appointment via patches to the greeting from reception and then the consultation with the nurse the experience was so much improved from the last few visits.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review - we are pleased to hear about your improved experience with us! Your feedback reaffirms our efforts. Thank you for taking the time to share your positive experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled GP was refreshing
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2023
Gp listened and was able to create a reassuring plan for my care, acute medicine needs and referrals. Felt reassured that for once the GP in this surgery actually cared.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review - we greatly appreciate your feedback! We are pleased to hear that our GP's attentive approach and comprehensive care plan left you feeling reassured. Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient
Rated 5 stars out of 5
by Sue Mitchell - Posted on 17 December 2023
Had to wait several weeks for my appointment but when I finally was seen everything I brought up was dealt with speedily and efficiently
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Sue, Thank you for your review and feedback! We apologise for the wait you experienced. We are glad to hear that once you were seen, everything was addressed promptly and efficiently. We strive to continually improve our scheduling process to minimise wait times for our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled A good experience
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2023
Thorough doctor lissoned to what I said and acted on it. Shame I had to wait at reception so long when I returned with my specimens no receptionist.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your feedback and sharing your positive experience with us! We are pleased to hear that you found our doctor attentive and responsive to your needs however, we apologise for the inconvenience you experienced at the reception Your feedback is valuable to us, and we appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly welcome and treatment
Rated 4 stars out of 5
by Anonymous - Posted on 22 December 2023
I was well looked after and given the right help when I needed it. The doctor was very supportive and prescribed the medicines that I needed.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for taking the time to share your positive experience with us! We are pleased to hear that you felt well cared for and supported by our doctor. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely doctor, excellent service
Rated 5 stars out of 5
by Esther Barker - Posted on 12 December 2023
Lovely big waiting room, for some reason, the computerised check in wouldn’t work but reception checked me in. Was called in within a few minutes and the doctor gave me a diagnosis and a plan. Perfect.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Esther, Thank you for your review! We are pleased to hear that despite a minor check-in issue, your overall experience was positive. It's good to know that you found our waiting room comfortable and that you were promptly seen by the doctor. Kind Regards Julie Taylor - Operations Manager
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Review titled bad experience
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
waited an hour after my original appointment time before i was seen and the nurse made me feel very rushed and forgot some of the things i had mentioned, and i had to repeat myself and remind her of the issues i was experiencing several times. Was told at the end of my appointment that she would “get back to me” but was left ensure whether im expecting a phone call or another appointment etc.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Patient, We are sorry to hear about your experience during your last visit. Your time and concerns are incredibly important to us. We appreciate your feedback as it helps us improve our services - If you need to discuss anything further, please do contact us on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled GP
Rated 5 stars out of 5
by Josh - Posted on 12 December 2023
Great GP knowledgable, inquisitive and understanding individual. Made the experience worth while. Didn’t get the name, but he is an asset to the practice.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Josh, Thank you for your review and kind words! We are pleased to hear about your positive experience with our GP. Your feedback is greatly appreciated and we will pass it along to the team. Kind Regards, Julie Taylor - Operations Manager
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Review titled Difficult to obtain an appt as usual
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
As usual was offered a telephone appt with a clinical pharmacist for my 3 year old daughter. I asked whether this what the difference would be between this and a Gp/ nurses face to face appt; would they be able to diagnose and medicate if required? Receptionist did not know. Receptionist also sounded as if I was wasting her time when I asked if I could have a face to face appt. This is disappointing especially given that I rarely take my daughter to the GP. Finally as usual was automatically given an appt in Calne, despite living approximately 30 minutes away from there and being registered with Sutton Benger. It would be good if a system was introduced whereby some Sutton Benger appts were kept for very young children/those who cannot drive or are too ill to drive. The whole process is an extremely stressful experience every time and puts patients in a hugely difficult position; to drive to a clinic miles away or not be seen. If Sutton Benger is always in such high demand (which it must be given the difficulties of ever obtaining an appt there) surely it would be worth consideration to opening the surgery 5 days a week to ease the demand and ensure local residents can obtain medical care? It's also worth noting that during winter months, the road between Sutton Benger surgery and Beversbrook surgery is frequently flooded, which adds further stress to an already long journey. Whilst I appreciate weather elements are outside of everyone's control, some common sense needs to be applied to the allocation of appointments to the local community in Sutton Benger.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for taking the time to provide your feedback. We are sorry for the inconvenience you experienced during your recent appointment process. Your concerns regarding appointment allocation and accessibility for patients, particularly those with young children or transportation limitations, are well noted. We understand the importance of ensuring convenient access to medical care and we will continue to strive to address these issues to improve the overall experience for our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Still needs work
Rated 2 stars out of 5
by Miss Emily Schramm - Posted on 19 December 2023
When I got there, the people in the waiting room had been there for a very long time. The lady next to me had been waiting over an hour already and she didn't go in for another 40 minutes. There were a lot of people that came in for their appointment just to be told they were supposed to be at the other practice even though they were told it was this one. I waited over an hour for my appointment as well. The nurse I saw was very good though! Even though they were clearly very busy, she still took the time to go through everything I asked of her and she explained things well for me. There was only 1 person at the reception desk and she was getting a lot of grief which wasn't really fair because, it's not her fault everything runs behind. Receptionist needs a pay rise or something! You also need more people at the front desk, it's not fair just to have 1 person there.
Visited December 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Emily, Thank you for your review and sharing your experience with us. We apologise for the wait times and any inconvenience caused. Your feedback is crucial for us to improve our services. We are pleased to hear that despite the busy atmosphere, the nurse provided excellent care. Your kind words about the receptionist are greatly appreciated. Best Regards, Julie Taylor - Operations Manager