Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
-
Review titled Good practice but would prefer my registered practice.
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2025
I had an appt at Beversbrook last week. I am actually registered with a doctor at Patford House and would prefer to be seen at Patford House rather than Beversbrook but there are always very limited appointments at Patford House which is frustrating. My appt at Beversbrook was fine. Waiting time on screen said 6 min but I waited 20 mins. The doctor was friendly and seemed thorough. I was satisfied with the outcome of my visit, but I would still prefer to go to Patford House to see a doctor that I am familiar with.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 26 March 2025
Dear Patient, Thank you for your feedback. We are pleased to hear you were satisfied with your appointment at Beversbrook, though we understand your preference for being seen at Patford House. We do our best to offer appointments across our sites based on availability and demand, but we appreciate your comments. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good experience
Rated 5 stars out of 5
by Tony Inigo-Jones - Posted on 28 March 2025
Used Patches to raise a concern which I found easy to do as I have used it several times. The practice texted me an appointment shortly afterwards. It was not an urgent issue so the appointment in a couple of weeks time was convenient. Doctor was very understanding, checked me over and reassured me that although further investigation is needed it was not urgent and there is nothing to worry about.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 31 March 2025
Dear Tony, Thank you for your feedback. We are pleased you found PATCHS easy to use and that your appointment was arranged smoothly. It is good to hear the doctor provided clear reassurance and we really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Friendly, courteous and attentive
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2025
Pleasant treatment from booking, and from reception on arrival. Nurse was friendly and listened carefully as to the symptoms. Treatment for ear infection recommended and is being tried. Given a hoped for outcome, but suggested criteria for return, if symptoms not clearly resolving. Overall, as my first visit to Beverbrook, a generally satisfactory experience.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 19 March 2025
Dear Patient, Thank you for your kind review! We are pleased to hear that your first visit to Beversbrook was a positive one and that you felt well cared for by our team. We hope your treatment is effective, but if your symptoms persist, please do contact us. Best Regards, Julie Taylor - Operations Manager
-
Review titled Efficient & Friendly
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2025
Great service as usual Staff are a credit Easy to sign in Relaxed waiting room abiet awful music ! Dr was extremely friendly relaxed very caring & sympathetic and my problems were dealt with accordingly
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 17 March 2025
Dear Patient, Thank you for your kind feedback. We are pleased to hear you had a positive experience with our staff and felt well cared for by the doctor. We will certainly take your thoughts on the music into consideration! We appreciate you sharing your thoughts with us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellent communication
Rated 5 stars out of 5
by Fiona Witts - Posted on 15 March 2025
I had some concerning symptoms and used Systmonline to communicate with the surgery. Within 10 minutes I had a reply and an opportunity to book an appointment for the next day The doctor was clear and informative regarding my symptoms and next steps. The receptionist was helpful and the whole experience was all you could wish for.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 17 March 2025
Dear Fiona, Thank you for your review. We are pleased you had a smooth experience using Systmonline and that you received timely care. It is good to hear you found the doctor informative and the receptionist helpful and we really appreicate the feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Helpful and considerate practice
Rated 5 stars out of 5
by Christopher Webb - Posted on 30 March 2025
Great system for getting an appointment - quick and easy with prompt response. GP was very considerate and allowed sufficient time for my appointment.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 31 March 2025
Dear Christopher, Thank you for your feedback! We are pleased you found the appointment system efficient and that you felt well supported during your consultation. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Quick and helpful service
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2025
I was able to book an appointment easily without hanging on the phone in a long queue. Doctor was receptive to the matters I raised and was able to give me helpful guidance and a treatment plan.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 17 March 2025
Dear Patient, Thank you for your feedback. We are pleased to hear you had a smooth experience booking your appointment and that the doctor was receptive and provided helpful guidance. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2025
Was able to have a telephone consultation and then a follow up face to face appointment four days after. Dr listened well and taken further steps to look into my concerns.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 17 March 2025
Dear Patient, Thank you for your review. We are pleased to hear that you had a smooth experience with both your telephone consultation and follow-up appointment. It is good to know you felt listened to and we really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Friendly and helpful
Rated 5 stars out of 5
by Colin Campbell - Posted on 21 March 2025
Appointment made within 2 weeks of request. Only waited 10 mins to see the medical practitioner. She was very polite and reassuring and put me at ease.
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 26 March 2025
Dear Colin, Thank you for your feedback! We are pleased to hear you had a timely appointment and that the practitioner made you feel comfortable and reassured. We will pass on your kind words. Best Regards, Julie Taylor - Operations Manager
-
Review titled Medication Review
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2025
Good and open discussion around the medication & reasons for it. Options and next steps planned and appointments made for blood tests
Visited March 2025
Review titled Beversbrook Medical Centre
Replied on 09 April 2025
Dear Patient, Thank you for your feedback. We are pleased you felt the discussion was open and informative, and that a clear plan was put in place for your care. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager