Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Lipids
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2024
No one can decide how low my cholesterol should be Clinician not aware of my past heart desease Appoint was a drug review.
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 09 September 2024
Dear Patient, Thank you for your feedback. We are sorry to hear about your concerns and appreciate you bringing this to our attention. We will continue to review internally to ensure better communication and continuity of care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Relaxed atmosphere
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
Everything went well. Short wait and Doctor brilliant! Listened to what I had come to say and was very reassuring in his replies.
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 09 September 2024
Dear Patient, Thank you for your kind review! We are pleased to hear that your visit went smoothly and that the doctor was attentive and reassuring. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic clinician
Rated 4 stars out of 5
by Anonymous - Posted on 29 September 2024
I had an emergency appointment. The clinician saw straight away what my problem was and quickly proceeded to all the checks and prescribe medication needed. She is 1 of only 3 clinicians I trust at this practice. She is the only 1 my daughter trusts and sees. It's a shame that names are not allowed on these reviews as seems unfair they won't get the recognition deserved. I only come to the practice in an emergency and that is rare as the revolving doors of clinicians make it an unfriendly place and receptionists who act they are qualified and can tell you if you need an appointment or not is not acceptable. I'd like to add I had to ring 111 for an emergency appointment to be arranged at the practice
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 02 October 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that the clinician provided prompt and effective care during your emergency appointment. We appreciate your trust and understand your concerns about consistency in care and the reception process. Your comments are valuable, and we will use them to improve our services. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor gps
Rated 1 star out of 5
by Serena - Posted on 18 September 2024
The last few times I have visited I felt unlistened to and uncared for and my last visit I left feeling more depressed than before I went in
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 24 September 2024
Dear Serena, We are very sorry to hear about your recent experiences and how they left you feeling. Your concerns are important to us, and we want to ensure you feel heard and supported. Please do contact us so we can address this directly and work together to improve your future visits. julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
Great service without waiting weeks to see a doctor. I managed to get three appointments within 2 weeks. Usually I have to wait about three weeks to get an appointment.
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 02 October 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that you were able to secure multiple appointments so quickly. Providing timely access to care is important to us, and we appreciate your recognition. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very concise and considerste
Rated 5 stars out of 5
by Jeffrey Hughes - Posted on 21 September 2024
The Doctor was spot on with my issue put me at ease and removed any worries i had This has been a long term issue but hopefully nearing the end
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 24 September 2024
Dear Jeffrey, Thank you for your kind review! We are very pleased to hear that the doctor was able to address your concerns and put you at ease. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Gillian Read - Posted on 11 September 2024
A very good experience. It is so good to see the same doctor, as he had followed my problems. I didn’t have to keep repeating what was wrong, which wastes a lot of time. Continuity. Brilliant.
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 16 September 2024
Dear Gillian, Thank you for your kind review! We are pleased to hear that having continuity with the same doctor made a positive difference in your care and good to know you felt supported. We really appreciate the feedback. Kind Regards, Julie Taylor.
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Review titled Great practice
Rated 5 stars out of 5
by Ian - Posted on 19 September 2024
Very informative and concerned about my situation which makes me feel secure and would recommend them
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 24 September 2024
Dear Ian, Thank you for your positive feedback! We are happy to hear that you found our team informative and caring. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Stephen bushnell - Posted on 21 September 2024
I personally never have a problem with appointments or my repeat prescriptions. Plus for some reason when being referred for a hospital appointment my waiting time has been minimal.
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 24 September 2024
Dear Stephen, Thank you for your feedback! We are glad to hear that you have had a smooth experience with appointments, repeat prescriptions, and referrals. We appreciate you sharing your positive experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled Amazing !
Rated 5 stars out of 5
by Kirsty - Posted on 15 September 2024
I was so happy with the service I received today. The doctor was so lovely, friendly and reassuring. In fact the best dr I have come across I feel. Everything was checked out and I wasn’t made to feel I was taking up her time. I put off making an appointment as I felt there were many more people that needed the appointment. I’m so glad I did as I might at last have an answer to my headaches and neck pain. Thank you, we are so lucky to have this surgery and am grateful to the NHS.
Visited September 2024
Review titled Beversbrook Medical Centre
Replied on 16 September 2024
Dear Kirsty, Thank you so much for your kind words! We are pleased to hear that you had such a positive experience with your doctor and that you felt reassured and well cared for. Your appreciation for the NHS and our surgery means a lot! Kind Regards, Julie Taylor - Operations Manager