Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Poor Treatment
Rated 2 stars out of 5
by Jo D-S - Posted on 26 October 2023
I attended with a knee injury, I’d been unable to walk for 6 days. Upon arrival I registered my attendance with 2 min until my appointment. I was told 2 people were ahead of me which was perfect as I could not sit as my leg had to kept dead straight and I could not get up from the chairs (no armrests) and found it painful to stand. After 25 mins I enquired how much longer I would have to wait as a patient had just been turned away for being 7 minutes late. I was told there were another 2 people ahead of me and it would be another 15/20 minutes. By now I was in agony. After 55 minutes of standing I was just about to leave when the nurse called me in to see her. The nurse was very apologetic and gave me a thorough exam, she found the problem and gave me the exact info that I needed, I cannot fault her service. I do however think that with the 2 receptionists that I questioned, they need to be trained in the personal story of EveryOne that visits them and how they can help, as they dismissed everyone that needed advice or their help.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Jo, Thank you for sharing your experience with us. We apologise for the discomfort and inconvenience you faced during your recent visit. Your feedback is valuable, and we are committed to improving our service. We are glad the nurse provided thorough care, and we appreciate your understanding. Your well-being remains our top priority, and we will strive to enhance our support for all patients. Kind Regards Julie Taylor - Operations Manager
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Review titled Flu vaccine
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2023
Once in the Surgery, I couldn't fault the Nurse who administered the flu vaccine. Unfortunately, this year, although having an appointment time of 11:00am, I was in a queue with others and didn't get seen until 11:40am. I'm fit and able, but there were a lot of older people waiting in line having to stand for a long period, with an appointment time passed also.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We appreciate your kind words about our nurse and apologise for the inconvenience caused by the wait time. We value your time and are taking steps to improve our appointment scheduling process in the future. Kind regards, Julie Taylor - Operations Manager
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Review titled Not very good
Rated 1 star out of 5
by PETER WHITE - Posted on 03 November 2023
Canceled one hour before appointment new appointment Tel no good for blood test or blood pressure no good for me as I am deaf.not happy.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Peter, Thank you for your feedback and we apologise for the inconvenience. Your feedback is important. If you still need any further assistance, please contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Ok doctors surgery
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2023
The wait time to get an appointment was nearly 6 weeks. And the system to get an appointment is difficult to navigate, either choosing you need emergency same day appointment (which you need to do online, before 8am to secure a space, no option for any other time of day). Or you accept next regular appointment way into the future. Unopn arrival they were running late. The waiting area is bland and unwelcoming. However the care received from the doctor was good.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Patient, Thank you for sharing your experience. We apologise for the extended wait time and any inconvenience navigating our appointment system. Your feedback is valuable, and we are continually working to improve accessibility and scheduling options. We are glad to hear you received excellent care from the doctor, and we will continue to strive to enhance your overall experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 4 stars out of 5
by Jane Wells - Posted on 08 October 2023
Flu jab one week, had covid following week - appointment made electronically - no pressure to have both together - welcoming, organised, efficient-
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Jane, Thank you for your review and sharing your experience with us. We are glad to hear that your vaccination appointments were convenient and that you found our process welcoming, organised, and efficient. Best Wishes, Julie Taylor - Operations Manager
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Excellent experience with, what was for me, a new Doctor at the practice. Very polite and efficient and would thoroughly recommend him. As is the case nowadays, the surgery is overworked so it does take time to see a Doctor if the case isn’t urgent.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, thank you for taking the time to share your experience with our doctor at the practice. We are delighted to hear that you had an excellent experience and found the doctor to be polite and efficient. We appreciate your understanding regarding the wait times, especially in these challenging times. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Experience
Rated 4 stars out of 5
by Linda - Posted on 10 October 2023
From appointment made to my visit to the surgery everything went smoothly. Even a text message reminding me of day and time shortly before.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Linda, Thank you for your review and feedback! We are pleased to hear that your experience, from appointment scheduling to your visit, went smoothly. Best Wishes, Julie Taylor - Operations Manager
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Review titled It was ok
Rated 3 stars out of 5
by Martin Palmer - Posted on 19 October 2023
All was as it should be nothing more or less didn’t give me any thing other than an appointment to confirm my condition to allow me to see some one else to tell me what could be done .
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Martin, Thank you for your feedback. We apologise if your experience was not what you expected. Your input is valuable, and we will use it to improve our services in the future. Kind regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 5 stars out of 5
by Heather Crawshaw - Posted on 08 October 2023
Mass injections programme handled very well. As a disabled patient I was treated very sympathetically. Thank you everyone who gave up their Saturday to deal with so many of us.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Heather, Thank you for your review and positive feedback. We are very happy to hear you had such a good experience. We much appreciate your comments. Kind Regards, Julie Taylor - Operations Manager
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Review titled Struggling Practise
Rated 2 stars out of 5
by Glenn Sharp - Posted on 08 October 2023
Yesterday was just a Covid & flue inoculation but they were 20 minutes late on the appointment time. Staff were very pleasant.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Glenn, Thank you for your review and feedback. We appreciate your understanding regarding the slight delay and are glad to hear that our staff made your experience pleasant. Kind Regards, Julie Taylor - Operations Manager