Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2023
Went with wife for flu & COVID jabs. Had my two in same arm with no I'll effects. Everyone very friendly & helpful.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, thank you for your review and kind words. We are happy to hear your appointment went smoothly and our staff were friendly and helpful. Kind regards, Julie Taylor - Operations Manager
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Review titled Invited for flu jab and then prevented from having it
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2023
I was contacted by the surgery for my flu jab and offered an appointment. On arrival, despite being disabled I was made to queue up for 40 minutes. After 40 minutes I was then told that I was not eligible for the jab. They pretty much accused me of trying to get the jab for free but when I tried to show them their invitation to me on electronic messaging on surgery app the connection was slow and they told me I had to go. They then sent me an invitation to leave this feedback expecting I had been offered a warm welcome and a professional service. I'm afraid that I got neither
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We are very sorry to hear about your experience and apologise for the inconvenience you faced. Your feedback is valuable, and we will use it to improve our services. Kind regards, Julie Taylor - Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I was most impressed with the professional, informative and relaxed friendly service I received during my visit. Well done
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for taking the time to share your positive experience with us. We are very happy to hear that you were impressed with our professional, informative, and friendly service. Your kind words are much appreciated. Best Wishes, Julie Taylor - Operations Manager
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Review titled Excellent doctors, slightly let down by supporting services
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2023
Had a really good experience with the GP themselves. Really knowledgeable, easy to talk to, not patronising when I said I knew things that some would perhaps not have know. Super helpful and made me feel at ease with the whole appointment and like I was listened to. Unfortunately though, it took almost 8 weeks for the appointment. I couldn’t just get an appointment booked because it had to go through the bookings team, who took 3.5 weeks to give me an appointment for a day I had previously told them I couldn’t do. Rang to change it and had to wait… another 2.5 weeks for a new appointment to come through 1.5 weeks later (so a total of almost 8 weeks from requesting to having the appointment). Seriously… why can’t we just book an appointment over the phone or at reception so it can fit in for both them and us?? Or go back to being able to book online. Anything other than 6 weeks just to get a date! At least call us to arrange it so we aren’t wasting time back and forward to find dates that works? Feels very much like the receptionists are literally there to say hello to people walking in the door and not much else. Too many hands tied and people unable to help with the real issues. I’m still waiting on a call from a diabetes nurse following some recent tests… I’ll be cured by the time they call me at this rate. Such a shame because the doctors really are fantastic if you can get in to see them. It’s the only reason I haven’t moved surgeries. The care from the GPS and most of the nursing staff is brilliant.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your feedback. We appreciate your kind words about our GPs and nursing staff. We understand your frustration regarding the appointment booking process and the delays you experienced. We take your concerns seriously and will continue to use all feedback to improve our scheduling procedures. Kind regards, Julie Taylor - Operations Manager
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Review titled Great doctor
Rated 4 stars out of 5
by Emma - Posted on 10 October 2023
Really listened and understood how my migraines are ruining and limiting my life after years of suffering. Referral to specialist at last giving me some hope for my future..
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Emma, Thank you for your review and sharing your experience with us. We are grateful to hear that you felt heard and understood during your visit. We understand how debilitating migraines can be, and we're glad to have been able to provide you with a referral. Your hope for the future is important to us, and we're here to support you on your journey to better health. Best Wishes, Julie Taylor - Operations Manager
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Review titled Timely and good GPs
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2023
Generally friendly receptionists and GPs have usually listened and took what I tell them seriously. Very hard to get through on the phone sometimes and booking a call back has to be done as soon as the system opens.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Patient, Thank you for sharing your experience with us! We are happy to hear that you have found our team friendly and attentive. Your feedback is valuable, and we are committed to making the process smoother for you. We appreciate your understanding and patience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2023
Always very helpful and friendly no matter how small or big one’s concern may be. The waiting room is always warm and very clean snd comfortable.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your kind words! We appreciate your positive feedback and are glad to hear that you find our services helpful and friendly. Best Wishes, Julie Taylor - Operations Manager
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Review titled A bit of a queue.
Rated 4 stars out of 5
by Brian Heath - Posted on 08 October 2023
Had to queue for several minutes but weather was good so no problem. Once in, the team were very quick and efficient and both of us were in and out within five minutes. Maybe slightly too many people booked in for a single slot, hence the queue. Otherwise fine!
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Brian, Thank you for your feedback. We appreciate your understanding regarding the brief wait, and we are pleased to hear that our team was able to assist you efficiently once you were inside. Your feedback is valuable to us, and we'll certainly take your comments into consideration for future scheduling improvements. Best wishes, Julie Taylor - Operations Manager
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Review titled Improving
Rated 3 stars out of 5
by Dennis Wright - Posted on 26 October 2023
Have chest infection. Rang appointments and asked for call back as I was #7 in queue. Got call back in 30 minutes, told that a pharmacist will ring. Pharmacist recommended that I see a doctor and I got an automated appointment for following day. Saw doctor, confirmed chest infection and prescribed antibiotics.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Dennis, Thank you for your review! We are glad to hear you received prompt assistance and care for your chest infection! Swift action and a thorough assessment are crucial, and we are pleased our team could assist you effectively. Kind Regards, Julie Taylor - Operations Manager
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Review titled Flu and Covid vaccinations
Rated 5 stars out of 5
by Dan Wrixon - Posted on 08 October 2023
Thank you for arranging these vaccinations. The event was very efficiently organised and run. Plenty of invites and appointment reminders too. I did feel some acknowledgement from the admin person/ nurse sat at the computer entering my details (rather than faced with her back and her calling me questions) would’ve been appreciated. I understand that time efficiency was necessary and important though.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Dan, Thank you for your review and positive feedback. It is good to hear you found the appointment organised and well run. Kind Regards, Julie Taylor - Operations Manager