Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu and Covid19booster vaccination 7.10.23
Rated 4 stars out of 5
by Nicholas Baxter - Posted on 10 October 2023
This appointment was originally for the Flu vaccination. In the end l had the Covid19booster vaccination at the same time. I had had some difficulty booking the appointment as twice on line after being asked to book by text l was greeted with the message, "There are no sessions available". However, I was able to book the appointment by Patford House on line via their messaging service, which is very good. I was surprised to then receive an email advising me to book an appointment some time after l already had! The text messages and email made me feel it was considered by the NHS very important l had both vaccinations, especially the Covid19booster. I was therefore subsequently surprised when the nurse told me l was "eligible" for the vaccinations. I had not asked for the vaccinations. I had simply followed NHS advice to have them. I was offered them: l did not request them. I was asked for my date of birth, which was fair enough but I was bemused when l was then asked my age, as it seemed self-evident from my previous answer that would be obvious. However, I cannot fault the professional manner in which the vaccinations themselves were performed. I have to wonder though what the point was of sending out text messages to follow a link to be then told "There are no sessions available"; especially as this happened twice, with the Flu vaccination and the Covid19booster.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Nicholas, Thank you for your review and sharing your experience with us. We appreciate your feedback and apologise for the inconvenience you faced during the appointment scheduling process. We are glad to hear that the vaccinations were administered professionally. Your input is valuable, and we will continue to work on improving our communication and appointment booking system. Thank you for your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful & kind
Rated 5 stars out of 5
by Elizabeth Hitchens - Posted on 11 October 2023
Able to discuss and point out my concern, and receive appropriate advice. Kindness and understanding received. Many thanks.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Elizabeth, Thank you for your kind words! We're delighted to hear that you had a positive experience discussing your concerns with us. Best Wishes, Julie Taylor - Operations Manager
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Review titled Very professional
Rated 5 stars out of 5
by Julia Wyatt - Posted on 19 October 2023
This practice has vastly improved this last year. I had a very professional visit with a delightful toung doctor who explained all my medications and I feel much happier.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Julia, Thank you for your kind words! We appreciate your positive feedback and are glad to hear that you find our services improved, helpful and friendly. Best Wishes, Julie Taylor - Operations Manager
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Review titled Great Practice 10 out of 10 from me
Rated 5 stars out of 5
by Victor Brown - Posted on 26 October 2023
Only a short wait from app time so no problem, given plenty of time to explain my problem and the Doctor was not rushing me,very satisfied with the outcome and as always felt I had no issues remaining when I left the surgery
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Victor, Thank you for sharing your experience! Providing ample time and attention to our patients is a priority, and we are glad you felt heard and satisfied with the outcome. Your comfort and understanding matter, and we are pleased to know you left feeling well taken care of. Kind regards, Julie Taylor - Operations Manager
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Review titled Quick and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
Very pleasant and helpful greeting and the whole procedure of vaccination went speedily and efficiently.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and kind words! We are happy to hear that your vaccination experience was pleasant and efficient. Your feedback is important to us. Best Wishes, Julie Taylor - Operations Manager
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Review titled Caring GP
Rated 3 stars out of 5
by Anonymous - Posted on 13 October 2023
As with every other Practice I hear about, it is extremely difficult to negotiate a GP appointment here, but my GP arranged my appointment with him which meant I could avoid all the frustrating hassle with the admin. He listens and questions, never rushes and doesn't hesitate to refer me for further tests when there is the least doubt.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for taking the time to share your experience with us. We truly appreciate your kind words. We are glad to hear that your GP was able to arrange a convenient appointment for you and that you felt heard and valued during your visit. Best Wishes, Julie Taylor - Operations Manager
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Review titled Very thorough examination
Rated 4 stars out of 5
by Liezl Berry - Posted on 11 October 2023
The nurse who checked my daughter out made her feel relaxed and safe. She was very thorough in her examination.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Liezl, Thank you for your review, we greatly appreciate your kind words regarding your experience with our nurse. Ensuring our patients' comfort and safety is a top priority, and we are delighted to hear that your daughter felt relaxed and well taken care of during her examination. Best Wishes, Julie Taylor - Operations Manager
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Review titled Polite, professional and efficient
Rated 1 star out of 5
by David Brown - Posted on 09 October 2023
I'm pleased to report that every interaction meets expectations. I also like the messaging service which saves on physical visits
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear David, Thank you for your review and positive feedback! We are happy to know that our interactions meet your expectations and that you find our messaging service convenient. Kind regards, Julie Taylor - Operations Manager
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Review titled Happy
Rated 4 stars out of 5
by Gwendolyn Richards - Posted on 01 November 2023
I was pleased with my visit to review my medication. I felt at ease, the results were explained. I had good reminders, the receptionist was helpful and friendly.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Gwendolyn, Thank you for your review and we are happy to hear about your positive experience. Our team aims to provide a supportive and friendly environment, and we are grateful for your kind words about our receptionist which we will pass on! Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient service
Rated 4 stars out of 5
by Jennifer Birch - Posted on 09 October 2023
I was booked for a covid vaccination. My appointment time was 9.40. I arrived at 9.20. There was an orderly, well managed queue. I waited for +/- 45minutes. The vaccination staff were all extremely friendly and professional.
Visited October 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Jennifer, Thank you for your review and sharing your experience with us. We appreciate your positive feedback about our orderly process and friendly, professional staff. Best Wishes, Julie Taylor - Operations Manager