Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
Arrived 10 minutes early for my appointment and was seen within minutes. Easy arrival procedure. Practice nurse was friendly, knowledgeable and helpful resolving my issues. Good practice.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and kind words! We are very happy to hear about your positive experience at our practice. Your feedback is greatly appreciated! Best Wishes, Julie Taylor - Operations Manager
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Review titled Friendly staff
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
Appointment changed from Patford to Beversbrook at last minute.waited 45 minutes after my time but doctor and all staff brilliant. Def improvement from last visit
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We appreciate your understanding regarding the appointment change. We are very happy to hear that your experience with the doctor and staff at Beversbrook was positive. Best Wishes, Julie Taylor - Operations Manager
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Review titled Helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
Went to have Covid vaccination. Everyone was very friendly and professional. Process went very smoothly
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, We are glad to hear you had a positive experience with us! Thank you for taking the time to share your feedback. Best Wishes, Julie Taylor - Operations Manager
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Review titled Professional.
Rated 5 stars out of 5
by Laurence - Posted on 17 September 2023
Warm welcome, efficient process and clear communication. Friendly and knowledgeable staff who adminstered a painless vaccination.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Laurence, Thank you for your review and feedback. We are glad to hear that you had a positive experience with our team, and that the vaccination process was efficient and painless. Your comments are greatly appreciated. Best Wishes, Julie Taylor - Operations Manager
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Review titled Responsive
Rated 4 stars out of 5
by Anonymous - Posted on 17 September 2023
The surgery staff are trsponsive and accommodating . Spreading the surgery load among various doctors in different surgeries is not bad but it means you don’t have continuity with just one doctor
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We appreciate your positive comments about our responsive and accommodating staff. We understand your concern about continuity with one doctor and will take it into consideration to enhance our services. Best Wishes, Julie Taylor - Operations Manager
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Review titled Found it uncomfortable
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2023
Had no problem with the doctor very helpful. However the issues you have at this practice the receptionist asking questions like what is wrong or your problem in front of public waiting room I think that is so unprofessional and extremely embarrassing.personally I think that is between the patient and personal doctor or nurse not the receptionist.I don’t think waiting over 3weeks for appointment is not acceptable.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your feedback with us. We apologise for any discomfort you experienced during your visit. We will take your comments into consideration to improve our service, and will work on addressing the issues you've raised. Your input is valuable to us, and we appreciate your patience. If you would like to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on julie.taylor167@nhs.net. Best wishes, Julie Taylor - Operations Manager
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Review titled Friendly practice
Rated 4 stars out of 5
by Patricia Berrisford - Posted on 20 September 2023
Arrived to friendly welcome and received good care from an understanding Dr and left surgery happy and reassured
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patricia, Thank you for your kind words! We're pleased to hear you had a positive experience at our clinic. Best Wishes, Julie Taylor - Operations Manager
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Review titled Excellent service
Rated 4 stars out of 5
by Teddydi - Posted on 17 September 2023
Disabled, parked in Car Park. Attendant made sure I had a seat while I waited. Greeted by lovely receptionist and then whisked into room where one of my doctors gave me the jab going through in depth I was suitable and healthy enough. Excellent experience
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your experience with us. We are very happy to hear that you had an excellent visit. Kind regards, Julie Taylor - Operations Manager
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Review titled Great organisation
Rated 5 stars out of 5
by Wendy Doyle - Posted on 17 September 2023
Turned up for my COVID jab on my mobility scooter and straight away one of the guys there directing people where to go came over and after having a brief conversation about my mobility issues he took me straight in to wait in the waiting room. Hadn't been sat down long when I was called in. Everyone was happy and smiling. One of the best experiences I've had at the surgery.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your positive experience with us. We are very happy to hear that you had such a great visit. We are delighted our team could assist you efficiently. Kind regards, Julie Taylor - Operations Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2023
Very quick and thorough. The staff were very polite and courteous. The practice was clean and tidy. The only thing was there was no lock to see the time for having to wait /5 minutes before driving off.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We are pleased to hear you had a positive experience with us. We appreciate your suggestion about having a visible waiting time. Your input is valuable and will be considered for improvements. Best Wishes, Julie Taylor - Operations Manager