Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Quick help
Rated 4 stars out of 5
by Anonymous - Posted on 17 August 2023
Used Patchs on Monday and received an appointment through for the Wednesday. GP very helpful, left feeling like I'd been listened to and happy with care received.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your positive review. We are pleased to hear that you had a smooth experience using Patchs and that you received an appointment promptly. It's great to hear that you found our GP helpful and felt listened to during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good clean practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Didn’t wait long for my appointment, although I wanted an appointment with a Dr I saw the top nurse who explained and dealt with a problem I have
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review and positive feedback. We are glad to hear that you didn't have to wait long for your appointment and that our nurse was able to explain and address your health concern effectively. Kind Regards, Julie Taylor - Operations Manager
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Review titled Impressive Experience
Rated 5 stars out of 5
by Gerald Hynes - Posted on 14 July 2023
During the last few months I have had numerous reasons to use the Patford House partnership, on each visit/appointment I was treated in a very professional and courteous manner. Staff went above and beyond to sort me out. I am now well on the way to a normal life again.A huge well done and thanks to the partnership staff.Regards Gerry Hynes
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you so much for your review, kind words and for entrusting us with your care. We are happy to hear that you found our team to be professional, courteous, and willing to assist you. Your appreciation means a lot to us, and we're here to support you. We are grateful for the opportunity to be a part of your healthcare journey. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2023
I attended the surgery with a skin problem and was seen very quickly by a nurse and she took her time, was thorough and now referred on for further investigation.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for sharing your experience with us. We are pleased to hear that you were seen quickly by our nurse and that she provided a thorough assessment of your problem. Your well-being is our priority, and we're glad to have been able to assist you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Easy peasy
Rated 4 stars out of 5
by Shaun Chalker - Posted on 19 July 2023
Simple check in on screen, seen on time. Lovely Dr who spent time listening to my woes. Thank you My one complaint would be the lack of easily manoeuvrable car parking spaces. Thank the lord for powered steering.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your kind words and feedback. We are happy to hear that you had a positive experience with our Practice. We appreciate your patience with the parking situation, and we'll certainly take your comment into consideration for future improvements. Kind Regards, Julie Taylor - Operations Manager
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Review titled A pleasant experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2023
I arrived in time to have both my covid booster and flu jabs. Friendly welcome by volunteer who apologised there would be a wait as some people had arrived early. A lovely sunny day so that was no problem - chairs to sit on were appreciated. I waited about 30 minutes but everyone we came across inside the centre were welcoming and friendly, and even with a sense of humour which as this was 1 pm and two people had been in since 7 am was remarkable. Efficient and painless jabs with the usual precautions taken. All positive, thank you.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and positive feedback! We are very happy to hear about your pleasant experience. We appreciate your patience and are glad you found our staff friendly and efficient. Best Wishes, Julie Taylor - Operations Manager
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Review titled Excellent response
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
I was given an appointment with a doctor 5 days after my initial contact with reception. It was not an emergency. The consultation resulted in a prescription for medication, and, apart from confusion over the location of the pharmacist, the whole process was patient-centred, sympathetic and positive.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for your review and taking the time to share your experience with us. We are happy to hear that you found your visit with our doctor to be a positive and patient-centered one, despite the initial confusion with the pharmacist's location. We value your feedback, and it's great to know that you received the care and attention you needed. We always strive to provide timely appointments while maintaining a high standard of care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Wonderfully understanding.
Rated 5 stars out of 5
by Kevin Redmond - Posted on 29 July 2023
I had what I felt to be an embarrassing issue, but she was fabulous. She instantly put me at ease and enabled me to relax. She was open and honest and I cannot recommend her strongly enough. Please pass on my sincere thanks. Because of her, I am also less embarrassed about the issue and am starting to talk more openly about it it Thank you
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review. We are so pleased to hear that our healthcare provider was able to make you feel comfortable and at ease during your visit. Your comfort and well-being are our top priorities, and we're glad that she could provide the support you needed. Your kind words and feedback mean a lot to us, and we will certainly pass on your sincere thanks. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I wasn’t able to get a same day appointment on Thursday and was told they don’t do same day appointments on a Friday (don't be ill on a Friday folks) but desperately needed one! The suggestion I was given was to try 111 who then contacted the surgery for me as I didn't want to travel 20 miles to their suggested centre ( purely as I was so rough). I was seen later that day at the surgery by a doctor who was lovely. I am very happy with the service I received.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for sharing your experience with us. We apologise for not being able to accommodate a same-day appointment and any inconvenience caused. We're glad to hear that you were able to receive the care you needed later that day and that you were happy with the service provided by our doctor. Your feedback is valuable, and we appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful consultation
Rated 4 stars out of 5
by Brian Heath - Posted on 29 July 2023
Welcome from the receptionist was friendly and competent. Waiting time for the doctor to call me in was acceptable, especially since it soon became clear that she had read my most recent email, and my notes, and knew exactly why I was there. She fully understood my concerns and was very helpful with her advice and with her prescribing and referral. Now awaiting an equally efficient response from the Great Western Hospital.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for taking the time to review and share your positive experience with us. We are happy to hear that you found our receptionist to be friendly and competent, and that your wait time was reasonable. It's also wonderful to know that your doctor was well-prepared, understanding, and able to address your concerns effectively. Kind Regards, Julie Taylor - Operations Manager