Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Good service
Rated 5 stars out of 5
by LynBowden - Posted on 07 July 2023
People very helpful and friendly the lady I saw explained what she thought was the problem I was having, didn't have to wait too long in waiting room,
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your positive feedback! We are very happy to hear that you found our staff helpful and friendly, and that your wait time was minimal. Kind Regards, Julie Taylor - Operations Manager
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Review titled Wonderful service
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2023
Just received flu and COVID jabs with my husband. The staff and volunteers couldn’t have been more caring and reassuring especially to my husband. The whole experience was well organised, calm and most efficient. Thank you
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and kind words! We are very happy to hear about your positive experience receiving your vaccinations. We appreciate your feedback and are glad we could make the experience reassuring and efficient for both you and your husband. Best Wishes, Julie Taylor - Operations Manager
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Review titled Chase Up Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 18 July 2023
Had used Airmid message to chase up appointment. Reply in April was forwarded to another Dr as mine on leave. Went in surgery a couple of times to chase and eventually had to book appointment with original Dr when available to get an answer.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for sharing your experience with us, and we apologise for any inconvenience you encountered while trying to schedule your appointment. We understand your frustration and are committed to improving our service. We appreciate your patience in visiting the surgery and booking an appointment when needed to get a resolution. Your feedback is invaluable, and we will use it to enhance our appointment scheduling process to ensure a smoother and more responsive experience for our patients in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor admin
Rated 1 star out of 5
by Chris - Posted on 05 July 2023
Requested a simple prescription, was given information that was overly simple given the explanation of the issues provided in the online form. When this was explained, an appointment was then booked with no consultation on suitable timing so had to be cancelled. Rebooking the appointment resulted in a 6 week wait for what was a very simple (<5min) consultation for the prescription described in the original request. Admin staff should not 2nd-guess medical issues. In this instance it just wasted everyone’s time, but it could cause harm to others given the time delays involved with booking/rebooking appointments.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your feedback and bringing your concerns to our attention. We regret the inconvenience you experienced during your recent interaction with our clinic. Your feedback is valuable to us, and we apologise for the frustration you encountered. If you would like to discuss patient services further, I would welcome the opportunity to do this. I can be reached on julie.taylor167@nhs.net. Best Wishes, Julie Taylor - Operations Manager
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Review titled Appointments
Rated 4 stars out of 5
by Shiona mcgill - Posted on 16 July 2023
After having a not so good experience with text communication that I think is very unprofessional on the practice part. I attended my face to face I feel that my faith has Been restored for now. The gp that dealt with my fears. Made me feel a little better
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review - We appreciate your feedback and are sorry to hear about your initial experience with text communication. We understand your concerns, and we're glad to hear that your faith in our practice has been restored during your recent face-to-face appointment. Our goal is to provide the best care and support to our patients, and we're pleased that the GP was able to address your fears. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly faces.
Rated 4 stars out of 5
by Lyndon Smees - Posted on 19 July 2023
I get very anxious when visiting the doctors surgery. The friendly way that I was treated by everyone that I dealt with helped me to relax.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review and sharing your experience with us. We are pleased to hear that our friendly team could help put you at ease during your visit. Your comfort and well-being are of utmost importance to us, and we're here to provide the support and care you need. We appreciate your feedback and look forward to continuing to offer the same friendly and compassionate care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly, clean and welcoming.
Rated 5 stars out of 5
by Laurence - Posted on 05 July 2023
Excellent experience from reception to Doctor. Friendly greeting and good communication. Appointment on time and very professional.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words about our reception staff and the communication you had with our doctor. We are happy to hear that your visit met your expectations. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fab service
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
I did have a long wait( around 6 weeks) for my appointment although when the day arrived I completely lost track of time and arrived 25mins late. I still attended, if nothing else to apologise profusely, and see if they were running behind. The 2 ladies on reception were extremely helpful and offered to send a message to see if I could still be seen. I was seen after the next patient and was very grateful. Thank you for a fab service
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your your kind words about our reception team. We understand that life can sometimes cause unexpected delays, and we are very glad we could accommodate you. Your feedback is valuable, and we are pleased to know that you had a positive experience overall. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Can’t fault this practice. I had a short wait to see the Dr but that’s to be expected. Helpful friendly and efficient
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you so much for taking the time to share your experience with us. We are happy to hear that you had a positive visit to our practice. Your kind words about our helpful, friendly, and efficient team mean a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled A good experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2023
The appointment came through quite quickly. The nurse practitioner I saw was very welcoming and put me at my ease. I felt she listened to me and was thorough in dealing with me. My only slight criticism would be that on arrival the receptionist did not make me feel welcome I felt quite dismissed.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for sharing your experience with us. We are pleased to hear that you had a swift appointment and that the nurse practitioner made you feel comfortable and listened to your concerns. Your well-being is our priority, and it's important that you have a positive and thorough experience during your visit. We are sorry to hear about your reception experience, and we apologize for any discomfort it may have caused. We appreciate your feedback, as it helps us improve our services. Please know that we take your comments seriously and will address this matter to ensure a more welcoming atmosphere for all our patients in the future. Kind Regards, Julie Taylor - Operations Manager