Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unexpectedly good booking experience
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
Whilst I have never doubted the healthcare offered, the ‘word on the street’ is that to get an appointment at short notice is nigh on impossible and that the ‘system’ actively tries to prevent such appointments. However, I was able to get a next morning appointment from the Patchs system (which seems to make it difficult to navigate to needing an appointment) which was unexpected but greatly appreciated. The NHS and app base appointment systems have been suspended so you have to use Patchs . So, despite the ‘word on the street’ I can only comment based on my excellent experience so thank you. Just hope this isn’t a one off and will be the same as and when I next need to visit!
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your recent experience. We understand your concerns about the availability of appointments, and we are grateful for your patience and understanding. We are happy to hear that you were able to secure a next morning appointment through the Patchs system, and we appreciate your kind words about the service you received. Kind Regards, Julie Taylor - Operations Manager
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Review titled Happy with practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2023
Advanced practitioner nurse was great, listened gave advice, next steps and very supportive. Made a appointment for follow up
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for sharing your positive experience with our Advanced Practitioner Nurse! We're delighted to hear that you found the appointment helpful and supportive. Kind Regards, Julie Taylor - Operations Manager
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Review titled Compassionate care
Rated 5 stars out of 5
by Julie - Posted on 08 July 2023
The nurse practitioner which saw me was so kind, caring and compassionate. She explained everything really thoroughly and I felt as ease and more informed about my concerns.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you so much for taking the time to share your experience with us. We are happy to hear that you felt well-cared for and at ease during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
Excellent face to face consultation. I felt listened to and understood. Friendly staff on reception and understanding GP. Swift action taken post consultation.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your kind words and positive feedback about your recent consultation. We are happy to hear that you felt listened to and understood during your appointment. We appreciate your recognition of our friendly reception staff and understanding GP. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful staff
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
The nurse I saw was very helpful & answered all my questions. I had to wait a while in the waiting room which was comfortable & clean. Unfortunately making an appointment is ridiculously hard work as I had to request an appointment, wait for a text for the date & time but then phone again to change it, then wait again to see if I was offered a more suitable time & that is why I wouldn't recommend this surgery
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for taking the time to share your feedback with us. We are pleased to hear that the nurse you saw was helpful. We apologise for the inconvenience you experienced in scheduling your appointment. We appreciate your patience as we work to improve our appointment scheduling process to make it more user-friendly and efficient. Your input helps us make necessary changes and provide better service in the future. Kind regards, Julie Taylor - Operations Manager
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Review titled Ridiculous booking system
Rated 2 stars out of 5
by Amanda Johnson - Posted on 24 July 2023
It took me 11 days to get an appointment. Numerous calls to the practise as I had heard nothing only to be told that the receptionist could not do anything. I was on the urgent appointment list and I had to wait. The appointments booking team would be in contact with me. I was offered an appointment 20 days ahead. Urgent!! This would be a week after my new medication had run out. So I phoned and they cancelled that appointment and said I would be out back on the urgent appointment wait list. 4 days later I phoned and spoke to receptionist again. She suggested going on the website and requesting urgent same day appointment. I did this and a doctor called and the result was she wanted me to come into the surgery so see a doctor?? So back on the list I went. I finally saw a doctor two days later The whole experience was extremely stressy and in my opinion unnecessary. I had a blood test and had my diary with me to book to see a doctor re the results. Receptionist could not book me an appointment. Said it had to be dealt with by the appointment booking team. I said but I have my diary here now. What’s the point on sending me a random appointment and possibly at a time I couldn’t make re work commitments. Totally ridiculous system and the amount of calls and visits to the surgery because I was not receiving any communication about an appointment. Totally unacceptable and once this current health issue I have is resolved I will be moving surgeries. I feel so strongly about how this was badly managed. Simple task of booking an appointment!! This system does not work!! I’ve had numerous conversations with other patients of Patford surgery who totally agree I don’t normally get involved with giving feedback as too busy working but feel really strongly about this matter. How can anyone possibly think this is the best way to run a doctors surgery!
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your feedback - We regret the challenges you have faced in trying to schedule an appointment at our practice, and we appreciate your comments. We understand your frustration and the inconvenience this has caused you. We take this feedback seriously and will work continue to work to address these issues to ensure a smoother and more efficient experience for all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Katherine West - Posted on 13 July 2023
Extremely thorough review of health. Caring professional nurse. Referral made to the hospital. Advice given whilst waiting for the hospital appointment.
Visited July 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review and sharing your feedback with us. We greatly appreciate your kind words and are pleased to hear that you found our nurse to be a caring and thorough professional. Kind Regards, Julie Taylor - Operations Manager
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Review titled Professional from start to finish.
Rated 4 stars out of 5
by Calum - Posted on 18 June 2023
I have been treated brilliantly from the moment I first realised something wasn’t right, I’ve had happy helpful receptionists, professional nurses and doctors who are well read on my notes prior to any appointment’s. I still have a lot of a journey ahead of me but I’m more than happy to know I have the Patford house & Beaversbrook beside me.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your wonderful review! We are very happy to hear that your experience with Patford House & Beaversbrook has been so positive. Our dedicated team is here to support you every step of the way on your journey to better health. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor appointment
Rated 3 stars out of 5
by Anonymous - Posted on 10 July 2023
Saw a nurse about my problem and she kept looking on the Internet for symptoms, management and what to do if no better. I could have done exactly the same at home and come up with the same outcome. Not very professional to rely on the Internet for a non complicated problem and to continue to use it in front of me
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, thank you for your review - We appreciate your feedback, and we apologise for any dissatisfaction with your experience. We understand your concern, and we will ensure that your feedback is shared with our healthcare team to improve our approach. Your trust in us is important, and we take your comments seriously. Please know that we are committed to delivering professional and effective care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Polite and efficient
Rated 5 stars out of 5
by J R Deacon - Posted on 01 July 2023
My appointment was to check on a questionable mole. The nurse at my first visit reassured me, but to double check arranged a second visit with doctor. All clear with politeness and no rush. Overall appointments were 6 weeks from initial phone call which is not good but is rather the norm now.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for sharing your experience with us. We are pleased to hear that your concerns were addressed with thoroughness and care by our nurse and doctor. We understand your concerns about appointment availability, and we appreciate your understanding of the current challenges. We are continuously working to improve our scheduling process to minimise wait times. Kind Regards, Julie Taylor - Operations Manager