Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A good exsperiance
Rated 3 stars out of 5
by Anonymous - Posted on 01 July 2023
Welcoming efficient and reassuring not rushed and delighted to see a doctor face to face let’s hope the next step wil be as good
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for your positive feedback! We are happy to hear that you found our team welcoming, efficient, and reassuring during your face-to-face visit. Your well-being is our priority, and we'll continue to strive for excellence in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great GP
Rated 5 stars out of 5
by Paul B - Posted on 23 June 2023
Took a while to get an appointment (not unusual these days for non emergency) but service on the day and demeanour and competence of GP was first class
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your understanding and for sharing your experience with us. We appreciate your patience in getting an appointment, and we're thrilled to hear that you found our service on the day, as well as the competence and demeanor of our GP, to be first class. Your feedback means a lot to us, and it motivates us to continue delivering high-quality care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fab Advanced Nurse Practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 08 June 2023
Lovely to talk to, really listens and acts on what is needed. Seen twice now and really positive experience
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for your review and kind words. We are happy to hear that you had a positive experience during your visits with us. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the best possible care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Terrible doctors
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
This doctor surgery is terrible I had to wait for 45 mins to be seen and the receptionist was too lazy to help someone who is unsure on technology as they told us to sign in our selfs. I saw the doctor turn up late 5 mins after my appointment was due to start. And when I got into the see the doctor she brushed my problem off told me the wrong thing and I was out the door within 5 minutes. Every time I have to go to the doctors I always have a terrible experience
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, thank you for your feedback - We sincerely apologise for the unpleasant experience you had during your visit to our practice. Your feedback is invaluable, and we take your concerns seriously. We are committed to addressing these issues and improving our services. Your experience matters to us, and we want to ensure that your future visits are more positive. Kind Regards, Julie Taylor - Operations Manager
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Review titled Normal
Rated 4 stars out of 5
by Anonymous - Posted on 08 June 2023
Very pleasant and reassuring and informative test where given in shame I had to Waite 2days for an appointment that was classed as urgent
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review and we are pleased to hear that your experience with our team was pleasant, reassuring, and informative. We apologise for the delay in scheduling your appointment, your feedback is valuable, and we will work to improve our appointment scheduling process to ensure timely access to care in urgent situations. Kind Regards, Julie Taylor - Operations Manager
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Review titled Understanding GP
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
I was very apprehensive about my GP appointment as the issue was mental health not physical, the Doctor could not have been more understanding and kind.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for sharing your experience with us. We understand that discussing mental health concerns can be challenging, and we are happy to hear that your GP was understanding and kind during your appointment. Your well-being is important to us, and we're here to provide the support and care you need. Kind Regards, Julie Taylor - Operations Manager
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Review titled Saw a locum
Rated 4 stars out of 5
by Brian Heath - Posted on 01 July 2023
The locum welcomed me in a friendly manner but it soon became apparent that she had not read my notes before I arrived, though she did know why her permanent GP colleagues wanted me to be seen face to face fairly quickly. My problems, both specific and general, were then discussed thoroughly and I was given reassuring feedback regarding a recent CT scan. One medication was reduced and I was given good advice on managing the main problem. While I would have preferred to see one of my regular doctors, I nevertheless left the practice feeling my problems had been taken seriously and had been properly addressed.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for sharing your experience with us. We appreciate your understanding of the situation and glad to know that you received reassuring feedback. We understand the importance of continuity of care with your regular doctors and will strive to ensure a smoother experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Smooth
Rated 3 stars out of 5
by Stu - Posted on 27 June 2023
On arrival, the digital check in was simple to use, my appointment was only a few minutes late, the doctor was clear, supportive, reassuring and knowledgeable
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your kind review! We are happy to hear about your positive experience during your visit. Your satisfaction means a lot to us, and we're here to assist you whenever you need us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Ok practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 June 2023
Getting appointments is near impossible but when you finally get to see someone they are amazing professional and I felt very happy with the reassurance I received. Great at the care taken .
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for sharing your feedback with us. We appreciate your patience in securing an appointment, and we are happy to hear that you had a positive experience with our healthcare professionals. Providing excellent care and reassurance to our patients is our top priority, and we're delighted that you felt well taken care of during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication review
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2023
Medication review with nurse practitioner excellent, she was informative, listened and followed things up. Reception not particularly helpful. Waited 6 weeks for this appointment.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for your review and feedback, and we are happy to hear that your medication review with our nurse practitioner went excellently. Your positive experience with her is important to us. We apologise for the longer wait for the appointment and any inconvenience this caused. We will use your comments to improve our services and ensure a more efficient experience in the future. Kind Regards, Julie Taylor - Operations Manager