Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Pauline Dee - Posted on 08 June 2023
Staff were caring and supportive. I felt safe and understood. This was both the reception staff and the Doctor. My medical history was discussed and brought up to date. I was listened to with understanding and empathy. I feel as a new patient happy to go there with any problems I may have.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with both our reception staff and our doctor. Your comfort and well-being are our top priorities, and we're delighted to know you felt safe, understood, and well-cared for during your visit. We look forward to providing you with exceptional care whenever you need it. Kind Regards, Julie Taylor - Operations Manager
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Review titled This practice has made huge efforts to improve.
Rated 4 stars out of 5
by David Kitching - Posted on 29 June 2023
The practice went through a very bad transition when it amalgamated with Patford House, but is definitely back on track!
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review and feedback, and we appreciate your patience during our transition period. We are pleased to hear that we're back on track and that you're satisfied with the current state of our practice. Your support and understanding are valued, and we remain committed to providing the best care possible. Kind Regards, Julie Taylor - Operations Manager
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Getting an appointment was a nightmare, I was told to call at 8am for a same day appointment, after over 30 minutes on hold I was told that the only way to get a same day appointment was via the website going through a series of questions which you have to answer just right to be offered an appointment. When I finally got to see the Dr he was very nice and made me feel like I was being taken seriously. Unfortunately prior to this I had waited for 40 minutes after my appointment time. Halfway through when I asked the receptionist how much longer it might be all she could tell me was that I was next in the queue which wasn't at all helpful.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear patient, thank you for taking the time to share your feedback with us, and we apologise for the difficulties you faced in scheduling your appointment and the wait time you experienced. Your experience matters to us, and we appreciate your patience in this matter. We are glad to hear that you had a positive experience with the doctor, your well-being remains our top priority, and we are committed to addressing any issues to ensure your future visits are smoother and more convenient. Your feedback is valuable to us and will help us improve. Kind Regards, Julie Taylor - Operations Manager
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Review titled Perfectly professional
Rated 5 stars out of 5
by Lucy Noyes - Posted on 27 June 2023
Brief encounter for a swollen finger, I left feeling like I had been taken seriously with a great level of care
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review and sharing your experience with us. We are pleased to hear that even during a brief visit you felt taken seriously and received great care. Your well-being is our top priority, and we're here whenever you need it. Kind Regards, Julie Taylor - Operations Manager
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Review titled Practice does its best
Rated 4 stars out of 5
by Anonymous - Posted on 15 June 2023
I was treated in friendly and helpful way. I think the practice tries hard in difficult circumstances outside of its control
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, thank you for taking the time to share your feedback with us. We are happy to hear that you felt well-treated during your visit. Our team greatly values your kind words and appreciates your understanding of the challenges we sometimes face. We remain committed to providing the best care possible despite external factors, and your support means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Didn’t see GP
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Saw a nurse who was unable to prescribe anything, just used Google. Was told no treatment for Hayfever is available, having been told by a pharmacy to go to GP. Used Patches doctors own triage service and they arranged the appointment so surely if no treatment was available I should have been told at that point! Waste of both of our times Waited 40 minutes for my appointment. Got response next day.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for sharing your feedback with us, and we apologise for the inconvenience you experienced during your visit. We understand your frustration and will use your comments to improve our service. We regret that you had to wait for your appointment and we will strive to minimise waiting times to provide a more efficient experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient & friendly practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
Staff were welcoming and the waiting time was minimal. The appointment time was short, and easily changed to a more convenient date.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review, we appreciate your positive feedback! It is great to hear that our staff made you feel welcome and that your experience included minimal waiting time. Your comfort and convenience are our priorities, and we're here to assist you whenever you need us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Compassionate and Caring
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Thanks you for your kindness and compassion, for understanding a very tricky situation. I feel relieved that you have got my back.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, thank you for your review, your kind words mean a lot to us. We're here to support you through any situation and your feedback is invaluable. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 5 stars out of 5
by Sandra - Posted on 15 June 2023
I was very pleased with the care I received today. Very friendly on reception and helped with a follow-up appointment. The GP was very thorough with his examination and treatment plan. All in all, a good experience. Thank you
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for sharing your positive experience with us. We are delighted to hear that you were pleased with the care you received. It's great to know that the GP provided a thorough examination and treatment plan. Your well-being is our priority, and we're here to support you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Accommodating
Rated 5 stars out of 5
by David Brown - Posted on 28 June 2023
Most of my concerns are addressed over the messaging facility which pays dividends for both parties
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review, we appreciate your feedback! It's great to hear that our messaging facility has been effective in addressing your concerns. Kind Regards, Julie Taylor - Operations Manager