Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Good when you can get an appointment
Rated 4 stars out of 5
by Barry - Posted on 07 June 2023
Good concern over issue, practical suggestions given but purchase one’s own medication and bandages as required
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your positive feedback and for highlighting our concern for your issue. We appreciate your understanding regarding the need to purchase certain medications and bandages as required. Providing practical suggestions and guidance to help you manage your health is always our goal. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by Kirsty - Posted on 15 June 2023
As usual, lovey caring and thorough staff. The nurse practitioner goes above and beyond. I am very grateful to have this service and can usually get an appointment. Thank you Beversbrook staff particularly the lady that saw me yesterday.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review, kind words and for taking the time to share your experience. We are happy to hear that our staff provided lovely, caring, and thorough care. We're grateful for your feedback, and we're here to support you whenever you need us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very friendly & efficient
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
After years of being a patient at Patford Hoyse surgery this was my first visit to Beversbrook Medical Centre. I was welcomed by very friendly receptionists and promptly seen at my appointment time. My appointment with the nurse was very thorough and I did not feel rushed in any way.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for your review and for sharing your first experience at Beversbrook Medical Centre. We are happy to hear that you received a warm welcome from our receptionists and that your appointment with the nurse was thorough and unhurried. Your comfort and care are our top priorities, and we look forward to continuing to provide you with excellent service in the future. Kind Regards Julie Taylor - Operations Manager
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Review titled Brilliant Gps
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
The GPS are brilliant at this surgery - reception staff are a bit wooden - they need some people skills - a few are fabulous- some not so friendly - customer service skills training is needed
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for your feedback. We greatly appreciate your kind words about our GPs. We acknowledge your comments and please be assured we are committed to providing excellent customer service and a consistent and friendly experience for all our patients. Kind Regards Julie Taylor, Operations Manager
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Review titled Lovely GP
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
After a few difficulties along the way, I finally got an appointment and my prescriptions. She was very clear and made sure I understood everything.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for your feedback, and we appreciate your patience. We are pleased to hear that once you had the opportunity to see our healthcare professional, your experience was positive. Clarity and understanding are important to us, and we're here to assist you in any way we can. Kind Regards, Julie Taylor - Operations Manager
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Review titled Unfair to another patient
Rated 3 stars out of 5
by Yvette - Posted on 24 June 2023
I turned up at 10.20 for my 10.30 appointment with the nurse. I didn’t get to see her until 11.00. Another patient came in she was 10 mins late, after getting stuck behind a broken down lorry in Calne, I also got stuck behind this lorry for a short while. This poor lady was told she was too late and would have to have another appointment. It was so frustrating for her, knowing how difficult it is to get any appointments, let alone, the wait on the phone just to speak to someone. So she was 10 mins late for her appointment and I was 30 mins late getting into see the nurse, where is the fairness, and compassion !!!!
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review, we genuinely apologise for the inconvenience you experienced during your visit. We understand your frustration and empathize with your concerns and we regret that you had to wait longer than expected. We value your feedback and please be assured that we are committed to improving our services and providing a better experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Professional Care
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
Care from GP very professional once you have secured an appointment. Problem is, getting an appointment in the first place can be difficult.
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for sharing your feedback with us. We appreciate your kind words. We understand your concern about appointment availability, and we are continually working to improve our scheduling process to ensure better access for all our patients. Your input helps us make important changes, and we hope to provide a smoother experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
Helpful and reassuring visit including practical tips and advice about treatment and also considerations regarding circumstances in which future visits should be requested etc
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Dear Patient, Thank you for sharing your feedback with us! We are happy to hear that your recent visit was helpful and reassuring. Providing practical tips, advice, and considering the circumstances for future visits are all part of our commitment to your care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Booked appointment
Rated 4 stars out of 5
by Susan King - Posted on 10 June 2023
Good all round experience. A wait of only 2 wks for an appointment GP very helpful It appears the system is working
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your review and sharing your experience with us! We are happy to hear that you had a positive all-round experience and that your appointment wait time was satisfactory. We are glad to know that the system is working well for you and that our GP was helpful. Your well-being is our priority, and we're here to provide the care and support you need. Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient and helpful and quick
Rated 5 stars out of 5
by Sue - Posted on 28 June 2023
Now have NHS Ap easy to ask for ring back , problem discussed , blood test within a week , receptionist and Ella helpful polite and efficient - well done thanks Also ordered dressings on Ap for husband in chemist 2 days later - again quick and easy to use :)
Visited June 2023
Review titled Beversbrook Medical Centre
Replied on 28 September 2023
Thank you for your positive feedback! We are happy that you had a positive experience discussing your concerns. We're proud of our helpful and polite receptionists, including Ella, and we appreciate your kind words. Your satisfaction is important to us, and we're here to assist you whenever you need us. Kind Regards, Julie Taylor - Operations Manager