Blackthorn Health Centre
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Blackthorn Health Centre.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2022
My experience at Blackthorn Surgery was pleasant and efficient . Was impressed I didn't have to wait long for my appointment. Good service.
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 17 August 2022
Dear Anonymous, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Good practice
Rated 4 stars out of 5
by Sheila Lewington - Posted on 25 August 2022
The healthcare assistants are polite, caring and very professional, the nurses are exceptional. I’ve only seen one lady doctor and she was extremely helpful
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 26 August 2022
Dear Sheila, Thank you for your valuable feedback. Feedback, such as yours, is greatly appreciated and will be shared with the team. Thank you again for taking the time to share your feedback. Kind regards, Blackthorn Health Centre
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Review titled My GP Practice
Rated 5 stars out of 5
by John Lemon - Posted on 24 August 2022
Receptionist very efficient and the nurse who took my blood was wonderfully happy and polite. It wS lovely to see a smile on her face.
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 26 August 2022
Dear John, Thank you for your valuable feedback. Feedback, such as yours, is greatly appreciated and will be shared with the team. Thank you again for taking the time to share your feedback. Kind regards, Blackthorn Health Centre
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Review titled No access to a medical appointment online or in person
Rated 1 star out of 5
by K ANNIS Hamble - Posted on 09 August 2022
Pharmacist recommended me to see a doctor within 5 days This is my registered practice Online booking and web diagnosis offline 2 days running Reception couldn’t book anything over 7 days away? No e consult available even to post photos Absolutely stunned by lack of medical services - was a very good practice but this is dire.
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 10 August 2022
Dear patient, We are sorry that your recent experience with the practice has been negative. Unfortunately, we are unable to discuss personal complaints via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Friendly and efficient
Rated 4 stars out of 5
by Howard James - Posted on 20 August 2022
I arrived on time for a blood test, chèches in via an electronic system that included a health questionnaire and information on who I would be seeing. Very efficient and quick ( and painless) blood taking.
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 22 August 2022
Dear Howard, Thank you for your valuable feedback. Feedback, such as yours, is greatly appreciated and will be shared with the team. Thank you again for taking the time to share your feedback. Kind regards, Blackthorn Health Centre
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Review titled Professional
Rated 5 stars out of 5
by John Parker - Posted on 26 August 2022
First time with a new doctor absolutely fantastic made me feel very positive. Booked me in for chest x ray with a follow up asap
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 26 August 2022
Dear John, Thank you for your valuable feedback. Feedback, such as yours, is greatly appreciated and will be shared with the team. Thank you again for taking the time to share your feedback. Kind regards, Blackthorn Health Centre
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
Receptionist was very welcoming and the nurse put me at ease and was quick & efficient . My appointment was on time & it is always easy to park .
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 10 August 2022
Dear Anonymous, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Visit to have blood samples taken
Rated 4 stars out of 5
by Keith Sutton - Posted on 03 August 2022
First visit since transfer to area from Epsom Surrey. Arrived appx 5 minutes before appointment an signed on electronically . Whilst accepting sign on I was informed that some details on my file were missing and could I see reception to provide the missing inf. Did this after appointment but told all required info was already logged. The blood test was quick and pain free and I was out very quickly. Good experience for me as a new patient. However it was a pity I was asked to provide info that was already on record and so time was taken up unnecessarily at reception which always seems to be busy when phoning or calling personally. Wasted time for me and the practice.!!!.. Keith Sutton
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 04 August 2022
Dear Keith, Thank you for your valued feedback, which is used to help review the services offered to our patients. We will also review your feedback around the check-in screen so as to avoid this happening again. Kind regards, Blackthorn Health Centre
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Review titled Almost impossible to see a doctor
Rated 2 stars out of 5
by Lou - Posted on 18 August 2022
Been trying for 3 weeks to get a docs appointment. Phone up at 8am as told, spend over an hour on hold (most people work and this is less than ideal), when you finally get a human on the end of the phone they tell you all appointments have now gone and to repeat the process tomorrow. The only positive about my experience at this practise was when I finally got to see a doctor who was extremely kind and helpful. Blackthorn seriously need to sort it out, too many patients on their books and not enough staff to deal with it
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 19 August 2022
Dear Lou, We are sorry that your recent experience with the practice has been negative. Unfortunately, we are unable to discuss personal complaints via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Impossible to get appointments even on line
Rated 1 star out of 5
by Daniela Van Gelder - Posted on 18 August 2022
What used to be a good Practice has recently gone downhill. The on line consultation system is mostly off line (apparently as it has reached capacity)! When calling, calls are often cut off. Appointments even for children hardly ever available and told to call back in a week. Totally unacceptable!
Visited August 2022
Review titled Blackthorn Health Centre
Replied on 19 August 2022
Dear Daniela Van Gelder, We are sorry that your recent experience with the practice has been negative. Unfortunately, we are unable to discuss personal complaints via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre