Blackthorn Health Centre
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Blackthorn Health Centre.
Reviews
-
Review titled Very good practice
Rated 5 stars out of 5
by Barry osborne - Posted on 24 May 2023
The staff are very helpful and understanding as are the doctors I felt at ease whist waiting for my face to face with the doctor ,and the information.on different things the surgery does
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 25 May 2023
Dear Barry, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Practice staff are professional and helpful.
Rated 5 stars out of 5
by Roger Pilgrim - Posted on 27 May 2023
My last visit two days ago was fine and all was sorted by the Gp Recommend it to anyone. Like all practices these days a normal appointment takes 2 to 3 weeks to arrange. Due to this occassionally have to attend the Urgent Minor Injuries Unit at the rhs.
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 30 May 2023
Dear Roger, Thank you for your valued feedback, which is used to help review the services offered to our patients. We offer Duty Doctor appointments every working day for acute issues. Please speak to the Reception team about this if you are calling about a medically urgent enquiry. Kind regards, Blackthorn Health Centre
-
Review titled High Quality Care provided by the practice nurse
Rated 5 stars out of 5
by Andy Short - Posted on 23 May 2023
My review appointment on 18 May 2023 commenced on time, the nurse was not only very professional but understanding
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 25 May 2023
Dear Andy, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Good local practice
Rated 5 stars out of 5
by Bill Rodwell - Posted on 16 May 2023
Nurses are very professional and caring, but as practice is very busy I rarely get to see doctor. Reception are also very busy so long phone answering times are not uncommon.
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 18 May 2023
Dear Patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Excellent Service
Rated 5 stars out of 5
by Denis Torkington - Posted on 19 May 2023
The Doctor was extremely helpful and has resolved my pain problems with sleeping after a total kneecap replacement. She was very helpful and friendly.
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 22 May 2023
Dear Denis, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled NHS Health Check
Rated 1 star out of 5
by David Newell - Posted on 30 May 2023
I received an SMS message from Blackthorn Health Centre to book a health check. The SMS message coincided with NHS ads about health checks for males in Hampshire (cannot believe this is a coincidence!) When I called to book an appointment, I was told 'management' had decided to stop appointments, so there were none available. I mentioned that the NHS ads mentioned that heath checks should be offered every 5 years from age 45. I have been with this surgery since 2004 (aged43) and have yet to have a health check - therefore not assesed / checked at 45, 50, 55 or 60. As well as the lack of appointments, I also dislike the negative and overly long telephone message. The message seems geared to not providing services and is un-friendly in its content and delivery. A poor customer experience in my opinion. Perhaps 'management' need reminding that the service is funded by clients taxes and is not 'free' and therefore in their gift to provide services as and when they like. I accept the pressure the NHS is under, however this practise could at least soften its telephone messaging and at least try to give a better impression of providing a community health service.
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 05 June 2023
Dear David, Thank you for your valued feedback, which is used to help review the services offered to our patients. NHS Health Checks are an additional service that is offered through GP Practices, such as Blackthorn Health Centre. They are also available at other locations, such as local pharmacies. Unfortunately, due to unforeseen circumstances, we have had to cancel a number of these appointments and suspend any future NHS Health Check appointments until at least July 2023. Please also note, that previously the NHS Health Checks invitations were managed outside of the Practice. We offer a Duty Doctor appointment for patients with an acute medical concern to discuss this acute problem. These appointments are available every day. For more prolonged, long-term issues, we have routine appointments available within a few weeks. The Practice’s telephone system, including the messages, is currently being reviewed and we thank you for your feedback on this subject. Kind regards, Blackthorn Health Centre
-
Review titled Great Diabetes Nurse
Rated 5 stars out of 5
by Gary Holden - Posted on 23 May 2023
Called back for a review after recently moving to the area from the Midlands. Had more information given to me than I have previously had. I’m more happy with the way forward dealing with my diabetes than I was. The nurse was friendly and professional throughout and made me feel comfortable with the information she gave me.
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 25 May 2023
Dear Gary, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
I was seen shortly after my booked time, the Dr was extremely thorough as well as being personable. He made me feel at ease and explained what my problem was and what the options to deal with it were.
Visited May 2023
Review titled Blackthorn Health Centre
Replied on 15 May 2023
Dear Patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled People friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Easy to get an appointment, helpful receptionist staff, efficient doctors who quickly refer problems on where appropriate and give great follow up appointments
Visited April 2023
Review titled Blackthorn Health Centre
Replied on 21 April 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Very caring nurses
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
My experience, since joining this surgery last year, has been mainly ok, but the nursing staff are a cut above. Not only did they make me feel comfortable, they were kind, considerate and very understanding. Thank you.
Visited April 2023
Review titled Blackthorn Health Centre
Replied on 17 April 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre