Blackwater Medical Centre
Princes Road, Maldon, Essex, CM9 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2024
A very friendly and helpful practice. All staff I had contact with were polite, patient and helpful. The ANP I saw was very attentive and listened to me, whilst being thorough throughout my appointment. I had no problem getting an appointment and was seen on time.
Visited August 2024
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear patient, thank you for your feedback it is appreciated. We are glad to see that the improvements the practice has made are starting to filter through to our practice population. Regards Caroline Hird, Practice Manager
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Review titled Satisfied Patient
Rated 5 stars out of 5
by Lesley Davis - Posted on 10 October 2024
The surgery staff were very welcoming. Was seen on time. The doctor I saw was very considerate of my reason for being there. He listened to what I said and was very compassionate! Very happy with the service i received throughout my visit.
Visited May 2024
Review titled Blackwater Medical Centre
Replied on 17 October 2024
Dear patient, thank you for leaving your feedback, it is most welcomed and has been shared with the practice team, who are delighted you had such a positive experience on using our services. Caroline Hird, Practice Manager
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Review titled "Google it"
Rated 1 star out of 5
by Peter H - Posted on 08 February 2024
Given the lack of doctors in Maldon moving from this practice isn't really an option, which I would do at the drop of a hat if possible. I don't see a doctor often as I'm reasonably healthy but my blood pressure came up at a recent NHS health check done by an NHS nurse as high. I recorded my readings for a few days & they were high so saw a doctor to report it who did 1 reading & said it was fine despite me having to hold the velcro on the collar tight to my arm as it wouldn't grip properly. I now have my blood test results through & came up as having an issue which I was given a medical name for & told to "Google it". No literally those words. Given that one of the repercussions was apparently blood cancer that was very a very encouraging find on the internet!!
Visited February 2024
Review titled Blackwater Medical Centre
Replied on 16 February 2024
Dear Patient Thank you for your feedback, we are very sorry to see the review you have posted, I have not been made aware of any issues that you encountered, therefore please accept our apologies for the service you have received on this occasion. We would very much like the opportunity to investigate the issues you have raised, but unfortunately we are unable to identify you at this stage. Please either call the surgery so we can discuss your complaint with me or e-mail blackwater.medical1@nhs.net providing further details and we can respond. Many thanks Caroline Hird, Practice Manager
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Review titled Much improved
Rated 4 stars out of 5
by Marion - Posted on 19 December 2023
Getting an appointment I found much easier than before using the call back system. The GP was very thorough,helpful and professional and responded to my questions effectively which gave me confidence. Having been with this practice for 42 years it is nice to see it on the up again after some very frustrating and stressful experiences. Well done Blackwater and I hope the notable improvements prove to be permanent.
Visited December 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear patient, thank you for your feedback, we are really glad that you are now experiencing easier access through our new telephone system and call back service. We hope that our continued improvements within the surgery will enhance further the patient experience. Regards Caroline Hird, Practice Manager
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Review titled Post op care
Rated 5 stars out of 5
by ARUN - Posted on 07 August 2023
The first time in 50 years I had to get help from a GP and the service I got from Black Water Medical centre was excellent. I was able to use the call back system to get an appointment and referral to specialist and all the investigations were done promptly. I was lucky enough to use private insurance for the procedure and after care from the surgery was second to none, with answers obtained on the same day following econsult. Ability to book online appointment with a clinician of one's choice is a step forward. Great overall service.
Visited July 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear patient, thank you for your feedback regarding your recent experience at the practice. Your feedback has been shared with the whole practice team, who have involved with the development and changes taking place at the practice. Regards Caroline Hird, Practice Manager
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Review titled lots of services/good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2024
I had an appointment with a doctor, my problem sorted easily. It was a good and professional service. Their telephone sys is much better. It is easier to get appointment.
Visited May 2023
Review titled Blackwater Medical Centre
Replied on 03 October 2024
Dear Patient, thank you for leaving feedback regarding your recent experience at Blackwater Medical Centre. Yours comment are valued and will be shared with the whole team. Regards Practice Manager
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Review titled Much better access to services
Rated 4 stars out of 5
by Jennifer Hollis - Posted on 07 July 2023
I would like to say that services for me have improved so much. As most reviews there are a lot of negative ones. I always make my feelings known if I am unhappy and always text the practice manager and my problems were resolved. I have have many instances of good and improved practices recently. I have been able to access an appointment and been surprised that there was an appointment available. I like the reduced info when you first ring to get speak to a receptionist. I like the call back option and the advice to keep dailing. My interaction with the pharmacists are a bit hit and miss, sometimes I get really good helpful advice but sometimes I leave after a fruitless conversation and it makes me very upset. Sometimes they are sometimes so kind and other times seem to be obstructive, But perhaps there are operational reasons for the difficult outcome. All in all I am glad To say the service has improved and for my part I am always treated well when dealing with the receptionists. Just one more thing I am not the easiest person to deal with sometimes and I am aware of that. Being a receptionist must be a thankless task sometimes.
Visited May 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear Patient, thank you for leaving positive feedback about our improved services on obtaining an appointment. We have also since you left your feedback been working with our pharmacist team to improve the service they provide for our practice, if you feel this is still an issue please do not hesitate to contact me. Regards Caroline Hird, Practice Manager
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Review titled Virtually impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
It took 40 minutes and 59 times re-dialing just to to the receptionist. Got a telephone appointment with the doctor for the "afternoon". I haven't been contacted.
Visited April 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear patient, we are sorry to hear that you experienced difficulties back in 2023 in obtaining an appointment. The practice has made some huge changes to the appointment and ring back service at the practice and we hope that since you had the need to write this feedback, that your experience of using the practice has improved. We welcome feedback and should you feel that further improvements are still required please do not hesitate to contact me . Regards Caroline Hird, Practice Manager
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Review titled No meds
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
So, knowing my medication takes a week or more to arrive, and needing to make an appointment to speak to a GP to change the dose of this new medication as per a previous visit, I called up and was astounded by the rude receptionist refusing to let me book an appointment because my meds wouldn't run out for another week. Explaining that it's a brand new product on the market, not yet stocked and that my meds are sent by post, meaning it takes a week to get them had no effect whatsoever. The outcome? I had to wait a week, get an appointment, get my prescription changed, order meds and am still waiting on them, a week later, as I tried to explain. So now I have to go through all the side effects again, on a higher dose, because the receptionist there thinks she's a doctor and I've had to be without those meds for a week. This for a new product on the market, which specifically starts on a low dose due to the horrible side effects, so your body can get used to them as the dose is gradually increased. All wasted because of a rude woman who thinks she knows better than the doctors at the surgery. She is obviously not the right person for the job.
Visited March 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear Patient, we are sorry to hear that you experienced difficulties in obtaining an appointment when clearly it was needed quite urgently. We have made a huge amount of changes within the last 18 months and we do hope that your experiences of using our service have improved. If you feel the need to discuss these further please do not hesitate to contact me. Regards Caroline Hird, Practice Manager
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Review titled Unprofessional. Dangerous and beyond a joke!
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I'm an insulin dependent diabetic and because I have been prescribed a certain insulin that they have to order in every time, I'm treated terribly. I've been left without insulin four times in the last three months or so. The last time I explained I would run out over a weekend but went to collect the prescription and guess what? The dispensary hadn't bothered getting the doctor to sign off the prescription! They expected me to go all weekend and the Mon and Tues with no insulin. I then asked the pharmacy what effect that will have on my health and he told me to ask 111 for an emergency prescription. Luckily he had a few of the insulin pens I needed from last time. its not the Doctors, not the reception but the dispensary that let this place down constantly. They are going to kill someone soon if they haven't already. I know I'm not the only who's meds are messed up as my auntie has cancer and they are constantly messing her around too. These people are ment to be 'health care providers' yet they can't provide adequate health care. Its hard enough struggling with chronic illnesses, chronic pain without an ounce of support from the people who are supposed to care for us. I know this doesn't go on at other surgeries as my mum is at a different surgery and unfortunately suffers with many chronic illnesses and she is treated with respect and care. Never having to go without her insulin. Something is seriously wrong here and it needs sorting before something goes seriously wrong.
Visited March 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear Patient, we are sorry that back in March 2023 you were experienced difficulties in obtaining medication. There has been lots of changes within the practice over the last 18 months and we hope that you have not experienced any further issues. If however you feel you wish to discuss any ongoing issues please do contact me. Many thanks, Caroline Hird, Practice Manager