Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very friendly and helpful
Rated 5 stars out of 5
by Sarah Williamson - Posted on 13 March 2024
I phoned and spoke with a wonderful lady and she was very professional,friendly and helpful and was very prompt in dealing with my queries and is a great asset to a fantastic surgery.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Sarah Williamson, Thank you for your kind words and the five-star rating. It is heartening to hear about your positive interaction with our staff member over the telephone. We take pride in having a team that is not only professional but also friendly and helpful, as this is integral to the level of care we aspire to provide. Your acknowledgement of the prompt and efficient handling of your queries reinforces our commitment to excellent patient service. We appreciate you recognising the value our team brings to the practice, making it a fantastic surgery, as you kindly noted. Thank you once again for your support and for choosing our practice for your healthcare needs. Best wishes, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Very efficient and great communication
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
I have been very impressed by the doctors I've seen at Bridge. I discussed a referral recently with the doctor who said they would send it on and within a few hours I'd been sent a text message to say that the referral had been sent with a tracking number and a phone number to call if I needed to discuss it in the future. I was told that the waiting list was long but it's what I expected but I was glad of the update none the less I'm just glad that I was given good communication and it was all done so quickly and efficiently as I've heard some not very complimentary things about other surgeries in the area. I think I got lucky with this one! Thank you to the staff at Bridge
Visited March 2024
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Patient, Thank you for your high praise regarding the efficiency and communication at Bridge Medical Centre. It is gratifying to hear about your positive experience with the referral process and the prompt updates you received. Our aim is to provide clear and efficient communication to all our patients. I am pleased to know that you appreciate the efforts of our hard-working administrative team, who play a vital role in ensuring such seamless experiences. They often work quietly behind the scenes and are integral to the smooth running of our practice. Your feedback is invaluable, and I will ensure it is shared with both our medical and administrative staff. We are committed to maintaining this level of service and are glad to have met your expectations. Kind regards, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Happy patient
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
I was extremely happy with how my appointment went. I felt the nurse was very professional & gave me a thorough examination.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 12 May 2024
Dear Patient, Thank you for your excellent review. I am delighted to hear that you were extremely satisfied with the professionalism and thoroughness of your examination conducted by our nurse. At Bridge Medical Centre, we take pride in our dedicated team's ability to deliver high-quality care throughout the day. Your positive comments will be passed on to our staff. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Angela Randino - Posted on 19 March 2024
Approachable person,very nice and friendly person Clear and available to explain the situation Me and my daughter were very pleased
Visited March 2024
Review titled Bridge Medical Centre
Replied on 12 May 2024
Dear Angela Randino, Thank you for your kind words. I am delighted to hear that you and your daughter found our staff approachable, nice, and clear in their explanations. At Bridge Medical Centre, we strive to maintain a friendly and welcoming environment for all our patients. Your satisfaction is important to us, and we are committed to being available to support you until the very end of each day. Your feedback will certainly be passed on to our team. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Good experience
Rated 5 stars out of 5
by D. T. - Posted on 20 March 2024
Our doctor is very professional, my daughter (3) is able to remain calm during check ups, because he always talks to her kindly and explains exactly what he is going to do. He even draw us a picture of a lung to explain us how a specific medication should work. When making a decisions on what medication to prescribe, he is talking you through about the option is available.
Visited March 2024
Bridge Medical Centre has not yet replied.
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Review titled Really good experience
Rated 5 stars out of 5
by Olivia - Posted on 27 March 2024
The lady who I saw today was very professional and caring, would recommend seeing her. I was made to feel really comfortable as I was nervous before the appointment also
Visited March 2024
Bridge Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Vicki - Posted on 14 March 2024
Today I had an appointment with the nurse for an ECG, the nurse was so nice, made me feel very relaxed, talked me through everything she was going to do. Very quick & easy experience. Great staff at the surgery. Highly recommend
Visited March 2024
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Vicki, Thank you for sharing your positive experience at our surgery. It is wonderful to hear that your appointment with the nurse for an ECG was both comfortable and efficient. We place great importance on ensuring that our patients feel relaxed and well-informed during their visits, and it is heartening to know that this was your experience. The quick and easy nature of your appointment is a testament to the dedication of our staff, who are committed to providing high-quality care. We are proud of our team’s ability to create a welcoming atmosphere while delivering professional service. I will ensure that your kind feedback is passed on to the nurse and the rest of our team. Thank you for your recommendation and for choosing our practice for your healthcare needs. Best regards, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Ok Practice
Rated 4 stars out of 5
by Jill Freeborn - Posted on 19 March 2024
Everything ok. There was. small delay in my appointment but I received an apology but it was not an issue for me on this occasion
Visited March 2024
Bridge Medical Centre has not yet replied.
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Review titled Nice doctor
Rated 5 stars out of 5
by Samantha Sloan - Posted on 21 March 2024
My expensive was very good, the doctor took time to listen and looked into the problem. He has booked me a further appointment to investigate further.
Visited March 2024
Bridge Medical Centre has not yet replied.
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Review titled Great Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I had several tests, including blood, which I am not good with, especially since it is always difficult to find a vein. This nurse is excellent at helping me cope with this issue, always keeping me relatively calm, and not fainting. She is friendly and chatty whilst working with expertise and care. Plus she appears to remember me well, despite only seeing me a couple of times a year.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 09 March 2024
Dear Esteemed Patient, Thank you for your kind feedback regarding your recent experience with Susan Wright. We are delighted to hear about her expertise and compassionate approach, especially in making your blood tests a more comfortable experience. Susan's dedication to patient care, coupled with her friendly and reassuring manner, is a testament to her professionalism and the values we hold dear at Bridge Medical Centre. Her ability to remember patients, despite the limited frequency of visits, highlights her commitment to personalised care. We are proud to have Susan as part of our team, where every member is dedicated to providing exceptional healthcare. Your positive review is not only a recognition of Susan's excellence but also an encouragement to all our staff. This feedback will be shared at our next complaints/compliments meeting as an example of the high-quality care we strive to deliver. Thank you once again for choosing Bridge Medical Centre. It is our pleasure to serve you. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre