Brooklands Health Centre
Unit 3, Brooklands Health Centre, Countess Way, Brooklands, Milton Keynes, MK10 7HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great pharmacist
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I do not recommend Brooklands Surgery however, the pharmacist who does medication reviews is excellent. He’s extremely thorough, attentive and courteous. He recognises that some questions are sensitive, calmly offers advice and suggestions and makes sure I’m aware of possible side effects with medicines.
Visited December 2023
Brooklands Health Centre has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
They don't answer the phone, even when calling outside of the busy morning hours!! I'm sure they have staff call in before closing so you aren't able to get through. Impossible to get test results for my son without driving there.
Visited November 2023
Brooklands Health Centre has not yet replied.
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Review titled Worst practice.
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
I cannot wait to be able to register with another Health Centre. Rude and unhelpful receptionists. You can spend hours on the phone trying to get an appointment to then get told to go online. The appointment was for a 6 months old baby.
Visited November 2023
Brooklands Health Centre has not yet replied.
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Review titled Non Existent Medical Centre
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
I have tried for 2 weeks to make an appointment with Brooklands. I called daily at 8am, but to no effect. I registered on their online portal and tried to book an appointment via that. You just get no response from the practice at all. 6 months ago when I was lucky enough to get through I was told that they can’t schedule me for tests due to the NHS having put a hold on all tests. I have now been forced to change practice to another within the catchment area as I can no longer wait and I have to see a doctor. The situation is also not at that stage where I need to go to a walk in centre, but what if it was. The NHS needs to sort this out and get this practice working.
Visited November 2023
Brooklands Health Centre has not yet replied.
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Review titled Blood test not reviewed since 4 days for a urgent condition
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
My spouse has been getting a fever for the last three weeks and the doctor suggested an urgent blood test. It took 1 week to get the blood test done and the blood reports have been there with the GP for more than 4 days and they haven't reviewed it. I almost visit the GP every day and they are neither reviewing the Blood Report nor, giving us a copy. Every time I visit for the report they say my printer is not working. Its Pathetic
Visited November 2023
Brooklands Health Centre has not yet replied.
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Review titled Impressive start with pharmacist call
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2023
The phone call from the pharmacist was very close to the appointment time. He was courteous, polite and very knowledgeable, asking me all the right questions about my lifestyle and giving me repeated opportunities to raise questions of my own. He even arranged a blood test appointment close to the time/date I requested. As the practice has only recently changed hands, I cannot comment on other aspects of the practice.
Visited November 2023
Brooklands Health Centre has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
My partner was on the phone for almost 2 hrs and she rung at 8 o'clock in the morning to get an appointment for my 3 year little girl. They can't be that busy at that time in the morning. Very poor service and not very helpful I will not recommend anyone to this surgery if you don't want to waste your time waiting on the phone.
Visited November 2023
Brooklands Health Centre has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
I’ve been suffering from back pain for almost 6months i couldn’t make an appointment and today October 30th 2023 my pain got severe and i’ve try to book and appointment, i was in queue for almost 4hrs and when the number came to 6 the call has been cut by them
Visited October 2023
Brooklands Health Centre has not yet replied.
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Review titled No one answers the phone
Rated 3 stars out of 5
by Mr Nicholas P Field - Posted on 31 October 2023
I've been on the phone for over an hour in a queue, waiting to speak to someone so that I can make an appointment. In the end, cut the call! It's not good!
Visited October 2023
Brooklands Health Centre has not yet replied.
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Review titled Nothing but lies.
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
We have been in an ongoing battle for six months to get a referral and have been repeatedly lied to throughout the process, we have been monumentally failed by this practice. We have contacted them multiple times and been given misinformation to just turn up at other location for tests without a referral, they've told us they haven't received results which they actually receive the following day after the tests and the last face to face appointment we have, we had to explain to the doctor what he needed to do, because he didn't understand. I've never felt so profusely let down and broken and this has been damaging to our long term mental health, but they wouldn't care.
Visited October 2023
Brooklands Health Centre has not yet replied.