Brooklands Health Centre
Unit 3, Brooklands Health Centre, Countess Way, Brooklands, Milton Keynes, MK10 7HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Is there anyone there?
Rated 2 stars out of 5
by Corrine Coker - Posted on 19 October 2023
No one answers the phone Impossible to get an appointment unless they are told to by 111 Repeat prescriptions not sent to Pharmacy in the timescale promised When will something be done?
Visited October 2023
Brooklands Health Centre has not yet replied.
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Review titled Excellent support and care
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
The practice has been excellent when helping me manage multiple conditions with thorough, supportive and regular reviews. Discussions about changes to facilitate improvements have always been helpful. Well-being is important to everyone I have spoken to at all levels.
Visited September 2023
Brooklands Health Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by T Chapman - Posted on 08 November 2023
I had a medication review with the practice Pharmacist. Couldn't be better. Helpful and understanding of medication and conditions.
Visited August 2023
Brooklands Health Centre has not yet replied.
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Review titled Good support
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2023
Medication review was informative and helpful with appointment made for follow up. The phone call was on time and links to other organisations fir support provided
Visited July 2023
Brooklands Health Centre has not yet replied.
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Review titled Can't get an appointment or prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
Multiple times now I have been waiting in a telephone queue at 8 o clock in the morning to try and get an appointment and then to be told there isn't any. I was also told to go online at 7, went on the online system at 7 and saw the only appointment disappear in front of my very eyes. Clicked on book and then it had disappeared. I have also had a few times now where I have put in for a repeat prescription on the online system, gone to the pharmacy a few days or a week later like it said and been told that it hadn't been approved by the GP, had to phone the surgery, wait half an hour on hold to chase for a dr to approve it, then wait at least an hour for it to appear on the system at the pharmacy.
Visited June 2023
Brooklands Health Centre has not yet replied.
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Review titled Mismanaged practice
Rated 1 star out of 5
by Hira - Posted on 23 June 2023
First of all i have been with this surgery for past 5 years and I have visited urgent care more then i had attended the surgery only because they hardly give any appointments. I have been trying to get an appointment for my skin condition and they have been rejecting me from past week after waiting an hour in queue every time its the same answer. I finally got a call appointment today and the receptionist gave me time for 11:15. To make sure i get the right time i confirmed with her the time again and yet they didn’t call me. At 11:20 I called the surgery to find out as why I haven’t received the call yet and they said the Doctor tried to call at 10:35 and your phone was busy. I told her i was only given the time slot for 11:15 and she goes yes but the doctor can call anytime between 9-5. I was in state of utter disappointment as what is she saying. Is it me or other people too find it a complete nonsense. What rubbish is this, why give time slot when they can call anytime. Also the staff is under trained as one says something and the other one says something else. This whole situation would have been avoided if i had known this earlier that the doctors are not bound by time and so they don’t follow appointment times but do as they wish. Its a shame that the Nhs is still keeping deaf ears and blind eyes towards this practice even after all these complains and issues they are not improving this surgery even one bit. Should have been better off on benefits, atleast that way I wouldn’t have worried about my tax money going into waste for not getting the service right.
Visited June 2023
Brooklands Health Centre has not yet replied.
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Good luck getting an appointment. Highly possible you might die first. You call first thing at 8, every day you are being told there are no appointments. I had a 3 weeks old baby needing to see a doctor, after calling every day for 3 days hearing there are no appointments I gave up, went there crying and magically got a call back... Ridiculous.
Visited April 2023
Brooklands Health Centre has not yet replied.
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Review titled Impossible to get appointment
Rated 1 star out of 5
by Vrushank Joshi - Posted on 09 March 2023
Me along with my wife and son are suffering with high fever, severe cough and cold. I am trying to get the appointment but never got it. Website is saying you can book appointment through app while app is saying book via call. While we are calling, always waiting number starts with 30 and till the time I got the number it says todays booking is full. There is no option available where I can book doctor's appointment for future. Is this really a GP surgery? Who is getting appointments? I am leaving this surgery now but want to bring to a notice to NHS that if you have this kind of surgery better to shut it off as its useless,
Visited March 2023
Brooklands Health Centre has not yet replied.
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Review titled Impossible to get appointment
Rated 1 star out of 5
by Mr Baker - Posted on 18 March 2023
Suffered a head injury and ended up in A & E. Impossible to get an appointment. The “SystemOnline” to book appointments *Does Not Work!* It never has appointments, even at 8am, when they say they are there! Incredibly rude people on the phone saying this is the only way to get an appointment. Whenever you call at 8am, the phone cuts off after a while. Their website tells you to use the “Dr Iq” app to book appointments. This doesn’t even offer appointments. Thank the lord for 111! Shut this practice down immediately or replace it with another company who is actually capable of running the service. I’ve only managed to get 1 appointment at the surgery thanks to 111. The doctor was actually very good when I was there in the room. She promised to call me back in a few weeks, but I’ve never had any call or letter.
Visited March 2023
Brooklands Health Centre has not yet replied.
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Review titled Shocking level of care
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
After actually managing to make an appt which is normally almost impossible I was given a shocking level of care. Completely talked over by the doctor, not listened to at all and my more concerning symptoms left not reviewed at all. This surgery is dangerous.
Visited March 2023
Brooklands Health Centre has not yet replied.