Buckland Medical Practice
Buckland Avenue, Dover, Kent, CT16 2NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood test
Rated 3 stars out of 5
by John Adams - Posted on 13 May 2024
I am not a great lover of needles but have had many blood tests since having a heart attack in December '23. The nurse put me at ease and, knowing that I was looking away, chatted throughout as distraction. A really good experience! 👍🙂
Visited May 2024
Review titled Buckland Medical Practice
Replied on 22 May 2024
Dear Mr Adams Thank you for taking the time to comment - We are happy to hear you were pleased with the care that you received for your blood test and we will pass on your comments to the Team
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Review titled Professional
Rated 4 stars out of 5
by Michael - Posted on 27 May 2024
I was dealt with very professionally and put at ease straight away.Informed of the procedure very thoroughly felt comfortable throughout my visit.
Visited May 2024
Review titled Buckland Medical Practice
Replied on 29 May 2024
Dear Michael thank you for taking the time out to post these comments - we are delighted that you are pleased with the care you received on this occasion and your comments will be fed back to the Team. Kind Regards Buckland Medical Centre
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Review titled Professional practice
Rated 5 stars out of 5
by Rosemary peto - Posted on 21 May 2024
Steroid injection today called in promptly procedure explained was not painful. Follow up appointment in 3 months made
Visited May 2024
Review titled Buckland Medical Practice
Replied on 22 May 2024
Dear Mrs Peto Thank you for these comments we will make sure that this is fed back to the Team and we are pleased you were happy with the Service
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Reception area quite bleak and miss the smiling faces that use to welcome you (pre Covid). Nurse was extremely friendly, professional and helpful.
Visited May 2024
Review titled Buckland Medical Practice
Replied on 22 May 2024
Dear Patient Thank you for this feedback - We do aim to please and it is important to us that we hear feedback like this - We will pass these comments on to the Team and Nurse Regards Buckland Medical Centre
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Review titled Prompt friendly service
Rated 5 stars out of 5
by Natalie - Posted on 05 May 2024
My econsult requests (x3 in a 2 week period) were responded to by the practice with in a matter of minutes, and I received a call back with in a few hours. Reception staff are always very courteous and helpful- on the phone and in person. Really good service - I wasn't rushed on the phone calls or the subsequent GP inperson appointment.
Visited May 2024
Review titled Buckland Medical Practice
Replied on 08 May 2024
Dear Natalie Thank you for taking the time to post your comments - we are delighted that you were pleased with the outcome of the care you received on this occasion - we will pass on your comments to the Team Kind Regards Buckland Medical Practice
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Review titled Hit and miss indeed
Rated 2 stars out of 5
by Anonymous - Posted on 22 July 2024
I respect and applaud the nhs staff for all their hard work but these practices have become a bit of a mockery and insulting to the general public with their uncompassionated practices, so I feel they need to be called out. Appointment time is decent, I submit request online and get a call to confirm the appointment, which takes place sometimes in 1-2 weeks time, sometimes next day or following depending on urgency. Diagnosing you otherwise, always negative experiences. Doctor who will not listen, jump to conclusions and hit you with unsuitable treatment such as injections - until you end up to the actual experienced practitioner, and they say a big no no on them. Repeated back and forth on inexplicable pains, jumping to give you medicine that doesn`t work anyway. All blood tests and x-rays always perfect, no explanations as to why we`re getting the symptoms we are if everything is all dandy on paper. Receptionists always rushing on the phone (and face to face too), that is only when they do answer the phone. Once you get there, there is barely anyone behind the front desk which explains why the phones are never answered. if you get acknowledge, eventually you do, never ever had i ever had a nice decent conversation with anyone at reception - simply dob and take a seat. And always, i really means always, delayed appointment. I once sat for 30 mins in the morning and the dr just casually rocked in, no apology or anything - that caused me to be late 30 mins for work, which again delayed my team starting work over 30 mins on time. Does anyone ever think of these things and how many hours were at stake due to one dr turning late? And no, don`t say it`s a one-time thing as it is not... Reception area very cold too, and unwelcoming. I wouldn't not want to bring a child in there, feels like a cell - even they have more colour. Another negative is the parking, nowhere to park... a doctors parking out front but that`s bad when it comes to the elderly who can`t walk that far, really? Overall, I have not had any good experiences with this practice for the past 3 years and it is sad to see the lack of training and compassion from those who should be showing it the most.
Visited February 2024
Review titled Buckland Medical Practice
Replied on 13 September 2024
Dear Patient Thank you for your comments and we are looking into the concerns you have raised - we do appreciate your feedback Many thanks Buckland Medical Practice
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Review titled Brilliant service
Rated 5 stars out of 5
by Jennifer Gee - Posted on 25 January 2024
Was at Tara about 10 10 am just leaving the surgery had a phone call from Peter street with an appointment for 11.20. The doctor I saw was extremely kind, and hopefully I will have now got the right diagnosis
Visited January 2024
Review titled Buckland Medical Practice
Replied on 26 January 2024
Dear Mrs Gee Thank you for leaving this review and we are so happy that you are pleased with the Service provided - your comments will be fed back to the Team Regards Buckland Medical Practice
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Review titled Meeting the needs of patients
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Great practice, always willing to take the time to listen to the needs of patients. Seen in a timely manner. Friendly and approachable staff. Professional and meeting the needs of their patients.
Visited January 2024
Review titled Buckland Medical Practice
Replied on 11 January 2024
Thank you for taking the time to provide this feedback - We are delighted that you were happy with the Care we provided on this occasion and have passed your comments on to the Team Regards Buckland Medical Practice
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Review titled Excellent medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
Buckland medical practice has been my main surgery for over 40 years . I have always been given professional guidance and support throughout these years. The Gps have varied over the years, but all have been exemplary within their professional advice and support . They have always put my well being first, and should a face to face be required, then this will be recommended. I wouldn't want to be at any other practice other than Buckland Medical practice! The Doctors, nurses and receptionists are all exceptionally very good indeed, the staff always make time for you at this practice. Thank you all very much.
Visited December 2023
Review titled Buckland Medical Practice
Replied on 26 January 2024
Dear Patient thank you so much for this feedback we are very pleased to hear you are happy with the Service provided - this will be fed back to the Team Regards Buckland Medical Practice
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Review titled Superb Medical Practice .
Rated 5 stars out of 5
by Diane Neary - Posted on 15 January 2024
I have been with this practice for many years and each time the support needed is given promptly. My last communication with the practice was invaluable, as there had been errors made within the NHS ,and it was the Doctors and receptionists who resolved the problem. As this is often the case. The Doctors, nurses and receptionists are all extremely very good indeed . I wouldn't want to be anywhere else other than Buckland Medical service. Thank you very !
Visited December 2023
Review titled Buckland Medical Practice
Replied on 26 January 2024
Dear Mrs Neary Thank you for taking the time to leave those comments - we are delighted that you are pleased with the care that you have received and we have passed the comments on to those involved Regards Buckland Medical Practice