Burnham Health Centre
Minniecroft Road, Burnham, Slough, Berkshire, SL1 7DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely helpful
Rated 4 stars out of 5
by James Ingram - Posted on 24 August 2023
The doctor I spoke with listened to my concerns and helped put in place the steps that need to be taken to get to the bottom of my issue.
Visited August 2023
Review titled Burnham Health Centre
Replied on 21 November 2023
Dear Mr Ingram, thank you for taking the time to give your feedback. Kind Regards Burnham Health Centre Team
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Review titled Excellent care
Rated 5 stars out of 5
by Carol - Posted on 02 September 2023
I was treated quickly effeciently by all members of the practice staff when I became I'll. I was correctly advised to go to A&E because my symptoms were of concern. This proved to be vital as I was quite seriously I'll.
Visited August 2023
Burnham Health Centre has not yet replied.
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Review titled Great Phlebotomy Service
Rated 1 star out of 5
by Linda Best - Posted on 28 August 2023
Great Service from Phlebotomist Professional Friendly and Very Helpful . Also with all the Phlebotomists i have had appointments with .
Visited August 2023
Burnham Health Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2023
I called in the morning, receptionist was very understanding and booked me a telephone call, I was called within the hour and asked to come in to see the doctor, I needed bloods the doctor booked straight in with the gpa again the gpa was very nice and reassured me as I was a little nervous. I didn’t even realise it had been done, two days later I had a call again with the Doctor for my results. What great service and a fantastic system.
Visited August 2023
Burnham Health Centre has not yet replied.
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Review titled Hard to get appointment
Rated 1 star out of 5
by James - Posted on 22 May 2024
Extremely hard to get a appointment you need to call at 0800 and wait 15 minutes to get only telephone appointment and then wait whole day for doctor to call you you can't book appointment on app patient access never saw a single appointment there very poor service
Visited August 2023
Burnham Health Centre has not yet replied.
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Review titled Dysfunctional appointments system puts people at risk
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
The practice puts vulnerable patients in danger by making it impossible to get an appointment over the phone or app. If you can't physically get into the practice, or can't get in at very specific times, you will not get an appointment. The prescription system is also highly dysfunctional meaning as a vulnerable person you regularly go days without the medication you need.
Visited July 2023
Burnham Health Centre has not yet replied.
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Review titled Quick Response and Consultation
Rated 5 stars out of 5
by Darren Smith - Posted on 21 August 2023
Contacted the surgery and arranged a call back for a phone appointment. The doctor called me back as scheduled and was able offer guidance and advice to treat my problem over the phone. I was very impressed with this service.
Visited July 2023
Burnham Health Centre has not yet replied.
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Review titled Prescription Issuing Difficulties
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Not only is it impossible to obtain a doctor’s appointment at the surgery but it seems that delays in obtaining once prescription is now also becoming an issue. We are only allowed to rebook medication 4 days before the reissue date. Which is what I adhere too and diarise in order not to run out of repeat medication. Once recorded it should only take 72 hours to reach the pharmacist. However I have notice that recently that it takes the prescriptions to be signed a week and then it takes another two days for the pharmacy to make up the prescription which in total means a delay of 7 days to obtain once medication. When I called the surgery today to enquire why my repeat prescription has not yet been sent to the pharmacy to process I was advised that it usually takes a week. I disagree, in the past my medication was processed within two days but I noticed over the last year things have gone from bad to worse. I was advised by the reception staff member that they will mark the prescription as urgent and get it sent to the pharmacy today however that it most probably would only be ready by Monday /Tuesday. Therefore a delay of 7 days to receive my repeat prescriptions and running out of my medication didn’t seem to be of concern. To sum up, one can’t get to see a doctor at this practise; one’s medication is delayed so I don’t see the function of this practise anymore.
Visited May 2023
Burnham Health Centre has not yet replied.
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Review titled Awful appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2023
I was informed that a limited number of appointments are available every day by booking online via the patient access app, and that these appointments would be available by logging in at 7.30am, 9.00am, and 13.30pm. I tried for 3 days at all times and no appointments were available, in fact I called the surgery at 8.10 each day and all the appointments were taken for the day. This online appointment service is a nonsense and I believe is there just to impress / influence the Governing Body. This is a non service and should be removed as it it wasting patients time. Something should be done by the Governing Body.
Visited May 2023
Burnham Health Centre has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2023
I need a referral for hospital xray. But told I can't get one unless I get appointment with my gp. This is impossible and to think they are taking on new patients is laughable. Not been able to get face to face appointment for year n a half absolute joke please sort it out unless you queue up at 7am u can't see a doctor. I've been diagnosed with cellilitus over phone to be told by a&e Dr it isn't and need a xray but I need referral by gp I could cry I'm in pain in both legs
Visited May 2023
Burnham Health Centre has not yet replied.