Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unfriendly blood test
Rated 2 stars out of 5
by Natasha Bondu - Posted on 06 June 2024
The nurse wasn’t very friendly, no how are you or small talk despite an attempt. Quite rough with the blood test itself. Not an overly nice experience, especially if you are someone who doesn’t like needles
Visited June 2024
Review titled Chatfield Health Care
Replied on 06 June 2024
Dear Natasha Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I apologise that consultation did not go as you would have wished. I will certainly share your comments with the Health care assistant who you saw for your blood test and will look into why you felt she was unfriendly and rough. Renata Johnstone Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Sisi - Posted on 29 June 2024
This is my second consultation with the Doctor who was excellent. I was pleased to meet him. He took the time to listen my health issues and was very helpful with explanations.
Visited June 2024
Review titled Chatfield Health Care
Replied on 30 June 2024
Dear Sisi thank you for your comments, we value feedback from patients as this helps us improve patient care and services. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Excellent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2024
All queries answered. Lovely, friendly and extremely helpful doctor. Seen on time and at no time did the appointment feel rushed.
Visited June 2024
Review titled Chatfield Health Care
Replied on 30 June 2024
Dear Patient thank you for your comments, we value feedback from patients as this helps us improve patient care and services. I will share your comments with the GP team. Renata Johnstone Practice Manager.
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Review titled Excellent pastoral support
Rated 4 stars out of 5
by Rowena Edington - Posted on 21 June 2024
I saw Dr A for a routine but invasive minor surgery. I was nervous however her and her colleague, Ch, made the process far easier for me due to their caring, understanding and reassuring approach. Despite asking them several questions and needing a little time after the procedure to re-balance myself, I did not, at any point, feel rushed. Thank you to both of them.
Visited June 2024
Review titled Chatfield Health Care
Replied on 27 June 2024
Dear Rowena thank you for your comments. We value feedback from patients as this helps us to improve patient care and services which are important to us. I will share your comments with Dr A and the HCA who was present during your procedure. Renata Johnstone Practice Manager.
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Review titled Dedicated Patient Care
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
It was a phone consultation to review my health conditions and medication. The GP phoned me within the allotted time. The questions were clear and I was given sufficient time to answer them and ask questions. The discussions were friendly, reassuring and I felt at ease. That enabled me to open up automatically and explain my situation fully and confidently. Many thanks to the Doctor who interviewed me.
Visited June 2024
Review titled Chatfield Health Care
Replied on 07 June 2024
Dear Patient thank you for your comments. We value feedback from patients and their families as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your review with the team. Renata Johnstone Practice Manager.
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Review titled Phone call with GP
Rated 5 stars out of 5
by DannyMac - Posted on 25 June 2024
High degree of courtesy and checking throughout the call. Seemed to have time to listen and respond.
Visited June 2024
Review titled Chatfield Health Care
Replied on 27 June 2024
Dear Danny thank you for your comments. We value feedback from patients as this helps us to improve patient care and services which are important to us. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Good practice with ridiculous policy
Rated 5 stars out of 5
by Paul - Posted on 15 May 2024
Good practice spoiled in this instance by ludicrous policy dictated by insurance conditions and not medical staff. The management refused to consult on my test results and actions required besides having a scheduled call to discuss because i was on Holliday !!!! I. E. I was not in the UK. Is the practice run by medical staff or insurance bureaucrats?
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
Dear Paul thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. I am very sorry that we we were unable to discuss your results or treatment whilst you were abroad. I appreciate this is frustrating for you as the patient however the reason behind it is clinically safety. I will look into this again for you and let you know. Renata Johnstone Practice Manager.
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Review titled Best GP practice ever
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
Despite bad press about GP waiting times this practice surpasses all expectations. You can always get an appointment quite quickly, and if you just need a telephone conversation, it is often within the same day/week of enquiry with extremely helpful doctors/advice. I had a query about my medication and managed to get a telephone conversation within 2 hours of my phone call to reception.
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Good practice
Rated 4 stars out of 5
by Fiona Fry - Posted on 24 May 2024
Difficult to get appointments later in the day , but on the whole good practice, phone consults are good but sometimes would like to see in person. Sometimes when there should be a follow up it's forgotten. I had a phone consultation and person was very polite, helpful and explained why there was a problem , and would try and get it sorted for me
Visited May 2024
Review titled Chatfield Health Care
Replied on 28 May 2024
Dear Fiona thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. We are looking at ways of increasing later appointments. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Nice practice
Rated 5 stars out of 5
by Martin Lee - Posted on 14 May 2024
I was on time for my appointment and only had 2 minutes to wait. My review was positive and so have a new medication to take and will have a blood test to check in 2 months time.
Visited May 2024
Review titled Chatfield Health Care
Replied on 15 May 2024
Dear Martin thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. The clinician always try not to keep patients waiting however as you can imagine it is not always easy with health care. I will share your comments with the team. Renata Johnstone Practice Manager