Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2024
The two young girls that were on reception on Friday afternoon were amazing. Very helpful and kind I was having a bad day the girl with the scarf cheered me up with her beautiful smile. They solved my problem straight away and helped me which was very kind as in the past I have had bad experience with the staff on reception. Very pleased with the service I received from them
Visited November 2024
Review titled Colne Road Surgery
Replied on 24 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Average practice
Rated 3 stars out of 5
by Anonymous - Posted on 13 November 2024
Call handler was really good and helpful sorted my problem out even going to ring me back when everything is sorted
Visited November 2024
Review titled Colne Road Surgery
Replied on 19 November 2024
Dear Patient Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff. Kind Regards Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by MAJID OBAIDI-fard - Posted on 26 November 2024
I had some recurring heart problem and the surgery was very accommodating in appointment and consultation. Because I just moved into the area and did not have my records in , nevertheless they were helpful in keeping my medication prescribed . I was impressed with the way they promptly dealt with repeat prescription.
Visited November 2024
Review titled Colne Road Surgery
Replied on 27 November 2024
Hi Majid, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Helpful caring
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
Very co operative and caring staff. Always tried to help most . Specially just a moment ago I don’t know his name but a male staff on reception (25.11.24 time was around 10.45) was very helpful and resolved my matter devotedly. Thumbs up
Visited November 2024
Review titled Colne Road Surgery
Replied on 25 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Nice Experience
Rated 4 stars out of 5
by Jintu George - Posted on 26 November 2024
The receptionist,who was very helpful and supportly,they helped me to get an appointment .I got the appointment quickly.
Visited November 2024
Review titled Colne Road Surgery
Replied on 27 November 2024
Hi Jintu, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Stephen Smith - Posted on 05 November 2024
Phoned for a appointment but was told I would get a call by 12.00 and got a call at 11.00 with a appointment
Visited November 2024
Review titled Colne Road Surgery
Replied on 05 November 2024
Hi Stephen, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
The receptionist dealt with my query this morning regarding my son's eczema. Her manner was very professional and polite and she was very willing to find a solution to the problem. Thankyou for your kind and pleasant manner in dealing with my query.
Visited November 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Aasma Mahmood - Posted on 07 November 2024
Rang reception the Ladies on there was very helpful thankyou Really appreciate your service and your kindness
Visited November 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Hi Aasma, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
very efficient in handling calls and gave customer inquiries with exceptional professionalism and delivered clear communication.
Visited November 2024
Review titled Colne Road Surgery
Replied on 29 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Rang fo a appt
Rated 4 stars out of 5
by Karen - Posted on 07 November 2024
Rang for a appt for my mum, was given a phone app for the same day, would have preferred a face to face, bit will await the xall
Visited November 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Hi Karen, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager