Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick service
Rated 4 stars out of 5
by Kirsty Harper - Posted on 11 September 2024
Phoned this morning regarding my cough and bad chest and given appointment for this evening. Even had call back service instead of queuing in the call
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Kirsty, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Robert Thornton - Posted on 12 September 2024
Had a nice conversation with the receptionist. Got appointment I needed at a time that was appropriate.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Robert, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good surgery
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2024
I went to my appointment very good staff my appointment on time never had problem didn’t have to wait for long thanks
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Appointment
Rated 3 stars out of 5
by Marie Bartle - Posted on 18 September 2024
Appointment time changed, received text, then received another text advising appointment time changed again to original time. Then received another text advising new time. Had to call surgery to check. Receptionist very nice and confirmed time. Receptionist was very apologetic
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi Marie, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards, Helen Slater Practice Manager
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
The receptionist on duty this morning handled my concerns with compassionate,efficient professionalism.
Visited September 2024
Review titled Colne Road Surgery
Replied on 23 September 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Good patient care
Rated 5 stars out of 5
by Janet Larkin - Posted on 17 September 2024
Matter dealt with promptly and speedily. Receptionist was friendly and helpful. Have appointment sorted.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Janet, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled A great experience from start to finish
Rated 5 stars out of 5
by Tracey - Posted on 18 September 2024
The doctor listened to me and got it,some thing I’ve been trying to get for years, on follow up the receptionist was nothing but polite, understanding and couldn’t helped enough
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi Tracey, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good Practice
Rated 4 stars out of 5
by Stephen Bamford - Posted on 18 September 2024
I called back when I received a text saying ring back and got through to the receptionist quite quickly, told her my problem and arranged a telephone consultation for this afternoon. All smooth. Job done.
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi Stephen, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good practice.
Rated 5 stars out of 5
by Alan Edmondson - Posted on 17 September 2024
Very helpful when I rung for a prescription. I was given some good advice and she explained what I should do in the future.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Alan, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager Colne Road Surgery
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
The doctors, nurses and staff cannot do enough for me and my family, they are very caring and helpful, they are on the ball with any problems you phone up about,
Visited September 2024
Review titled Colne Road Surgery
Replied on 23 September 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager