Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good GP Practice
Rated 5 stars out of 5
by Gillian Howard - Posted on 21 November 2024
My phone call to the Drs this morning was dealt with extremely well, very professional and polite, what he didn't know he went and asked and came back to me with the answers.
Visited November 2024
Review titled Colne Road Surgery
Replied on 21 November 2024
Hi Gillian, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good reception service
Rated 4 stars out of 5
by Martin Naylor - Posted on 22 November 2024
Booking a blood test by phone I was dealt with promptly, politely and the young man had a pleasant way about him.
Visited November 2024
Review titled Colne Road Surgery
Replied on 24 November 2024
Hi Martin, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Very friendly staff had an issue and the receptionist helped me out sorting it quickly and had a Kind and friendly manner lovely staff
Visited November 2024
Review titled Colne Road Surgery
Replied on 05 November 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Friendly Practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 November 2024
I was dealt with during an appointment I had at the surgery this morning. The manner of the receptionist was extremely professional and friendly. My query was dealt with very fast and efficiently. Excellent work.
Visited November 2024
Review titled Colne Road Surgery
Replied on 29 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Great practice and lovely support
Rated 5 stars out of 5
by Janet Larkin - Posted on 26 November 2024
Always a helpful service with lovely support. Today spoke to a lovely lady on reception first name began with an F (just wanted to note this as unable to use her name )she was very helpful and kind. She also wished me well with all my treatment which was really thoughtful.
Visited November 2024
Review titled Colne Road Surgery
Replied on 27 November 2024
Hi Janet, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
great customer service from the receptionist that I spoke to today. Very professional and friendly.
Visited November 2024
Review titled Colne Road Surgery
Replied on 29 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Great Service
Rated 4 stars out of 5
by IHSAN UL HAQ - Posted on 06 November 2024
I recently visited Colne Road Surgery in Burnley and was thoroughly impressed with the level of care and professionalism. The staff was friendly and efficient, making the registration process smooth and hassle-free. The doctors were attentive, taking the time to understand my concerns and providing clear, thorough explanations about my treatment options. The practice felt clean and well-organized, with a comfortable waiting area and minimal waiting time. I appreciated how easy it was to book an appointment, and I felt genuinely cared for throughout my visit. Colne Road Surgery is a great choice for anyone looking for dedicated healthcare professionals in Burnley. Highly recommend for quality, compassionate care.
Visited November 2024
Review titled Colne Road Surgery
Replied on 06 November 2024
Hi Ihsan, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2024
On Friday afternoon I came to the reception greeted by a lovely young lady who helped solved my issue I explained the situation where the other staff that I saw in the morning was rude and promised she would solve my issue but didn’t. Receptionist fa her smile was beautiful she turned my experience into a positive one. The surgery are very lucky to have a receptionist like her
Visited November 2024
Review titled Colne Road Surgery
Replied on 24 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Fast service
Rated 5 stars out of 5
by Jack Pickering - Posted on 06 November 2024
Helped me out to get an appointment in a few weeks and helped out with a referral to a local chemist
Visited November 2024
Review titled Colne Road Surgery
Replied on 06 November 2024
Hi Jack, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
Very caring, compassionate doctor who was sympathetic and reassuring. My experience was excellent and nothing could have been done better
Visited November 2024
Review titled Colne Road Surgery
Replied on 12 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager