Crown Street Surgery
2 Lombard Court, Crown Street, Acton, London, Greater London, W3 8SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No appointments available.
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2023
I tried to book a non urgent appointment within the next few weeks. There was not even one available. Not a single one. I didn’t actually know what to say to person on reception as if service is not provided it is not fit for purpose.
Visited September 2023
Review titled Crown Street Surgery
Replied on 14 October 2024
I would like to thankyou for your feedback - we have collated patient feedback over previous months and have now changed our appointment system to help patients access to the practice and booking appointments. We hope these changes will make your experience with us smoother going forward. Please do not hesitate to contact a manager at the practice if you have any further feedback- so we can help resolve your issues
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Review titled Such warm friendly staff
Rated 5 stars out of 5
by Alison L - Posted on 29 May 2023
I have to bring an elderly relative here at least a couple of times a month, the staff always greet her by name, it's really a pleasure to visit
Visited May 2023
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for taking the time to document your experience and your positive feedback. It has been passed on to the team. Many thanks again
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Review titled Poor coordination and communication
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2023
My aged aunt registered with this practice a year ago but has had very poor service. Her carers call constantly to arrange referrals, but the referrals never happen. The receptionists have been told over and over that my aunt is housebound and immobile but when asked to arrange blood tests or physical therapy constantly ask my aunt to attend a clinic or other outside address. Actually getting through to a GP appears to be impossible. Urgently looking for a new GP, which is why I'm on this site...
Visited February 2023
Review titled Crown Street Surgery
Replied on 14 October 2024
I am sorry to hear your experience at the practice but would like to thankyou for taking the time to leave your feedback. We have looked at patient feedback and practice procedures, and have now changed our appointment system to help patients access to the practice and booking appointments- These changes have also helped to free up the phonelines so it is easier to help patients over the phone. It is difficult to help patients with specific needs if we are unaware and would encourage patients, or their families to never hesitate to contact a manager at the practice so we can help resolve your issues Many thanks again for your time