East Shore Partnership
Milton Park Surgery, St Mary's Health Campus, Milton Road, Portsmouth, PO3 6DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 5 stars out of 5
by Michael D - Posted on 01 September 2023
The receptionists are very professional and friendly, appointment on time, nurse lovely and friendly, puts you at ease, great doctors surgery to be with ?
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 05 September 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Dudley H - Posted on 27 September 2023
The quickness and efficiency of the whole operation. I was vaccinated and on my way home within 5 minutes. The nurse was cheerful and excellent in the administration of the two vaccines
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 03 October 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2023
Can never get through to them when you need them. Have to wait ages for appointments or even to speak with someone. Appointments not at convenient times. Feel like we’ve gone back into the dark ages as the lack of ability to book or amend appointments online or via text is astounding in this day and age. Lack of being able to communicate with the practice through the app or text is extremely frustrating. I’m too busy to have to mess around phoning up at inconvenient times of day. Previous practices over a decade ago did much better than this. Highly disappointed. It seems like there are not enough staff at the practice to deal with the amount of patients on their books. I think the practice needs an overhaul asap.
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 04 October 2023
Thank you for taking the time to give us feedback on your recent experience with the surgery. I am sorry to hear that you was disappointed and that you find it hard to get through to us. Our phone lines can be very busy in the morning and we do try our best to get through them as quick as we can. We do offer a call back system when our phone lines are busy. The call back system will hold your place in the queue and call you back when you are next in the line to be answered. If your looking to book a routine appointment, please call in the afternoon when our phone lines are normally quieter or you can complete a eConsult on our website between 8am - 5pm. We do now offer routine nurse appointment on a Saturday and some of our nurse appointments are bookable online. We also offer eConsult online, which is a online form you fill in and this will the be reviewed by a member of the duty team. You can also cancel appointments by text. But unfortunately, we are unable to offer communication through app or text message currently. I hope that your next experience with the surgery is a better one. Thank you East Shore Partnership
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
The HRT nurse that I saw at your surgery was very good. She took time to listen to me & demonstrated a high level of knowledge on her subject field. My only frustration is that it took so long for me to see her & I had to stop taking my previous HRT for 6 weeks before be able to see her to discuss a different version. There needs to be a better process in place for follow up appointments when starting someone on a new medication which is prone to side effects.
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 28 September 2023
Thank you for your positive review. I will feedback your comments to the team. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Alec D - Posted on 11 September 2023
Have very pleasant, informative and understanding conversation with the pharmacist to ascertain the correct medication.
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 12 September 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Jacqueline D - Posted on 27 September 2023
Went for my seasonal jabs - very quick and easy. In and out in no time and was on a Saturday so didn’t have to run around during work time. Thanks ?
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 28 September 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Joanna S - Posted on 22 September 2023
I did a E consult got a phone call next morning offering me a physiotherapist appointment , the physio called me snd sorted out my pain relief , which I got same day , excellent service do well done
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 25 September 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Kim B - Posted on 22 September 2023
I had blood test and BP check on 8 SEPT after which I had to have a medication review. I had that on 21st where I was told after increasing my statins after a 3 month trial I would be contacted fir another BP check and blood test. I was in fact contacted later on 21st to do this because a scheduled test and BP check had not been requested. A good job I paid attention or else that would have been a wasted appointment
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 27 September 2023
Thank you for taking the time to give feedback. I will feed this back to the management team to look into why this happened and to see how we can prevent this happening in the future. I apologise for any inconvenience this may of caused. Thank you East Shore Partnership.
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Review titled My experience
Rated 1 star out of 5
by Sally P - Posted on 15 September 2023
No help no appointment no call as per E consult for I need to see someone sent photos sent and asked to be seen and called many times and still nothing very upset and hurt as I am needing care constantly as very poorly in the at risk register a call back would be great about this
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 21 September 2023
Dear Sally, Thank you for taking the time to give us feedback. I am sorry to hear of your recent experience. Thank you for raising your concerns. It is important that we hear from our patients when things have gone wrong, as this can help us learn and make improvements. If you still need an appointment then please contact the surgery to arrange this. For urgent on the day please call as close to 8am Monday to Friday for a duty call back that day. A Clinician will call and assess your concerns over the phone and will either treat if possible on the phone or book an appointment to be seen. For routine please either complete a eConsult or call to book a telephone appointment with the GP. If you would like to discuss this further please email and we will undertake an internal investigation and ask to allow a minimum of 2 weeks to complete the process. Thank you East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Bethan A - Posted on 11 September 2023
The doctor rang me and we had a really good conversation and I felt listened to and heard and like I didn’t have to justify myself. I’m not sure who the dr was but tell him thank you!!
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 12 September 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.