East Shore Partnership
Milton Park Surgery, St Mary's Health Campus, Milton Road, Portsmouth, PO3 6DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2023
Can never get through to them when you need them. Have to wait ages for appointments or even to speak with someone. Appointments not at convenient times. Feel like we’ve gone back into the dark ages as the lack of ability to book or amend appointments online or via text is astounding in this day and age. Lack of being able to communicate with the practice through the app or text is extremely frustrating. I’m too busy to have to mess around phoning up at inconvenient times of day and waiting in a queue. Previous practices over a decade ago did much better than this. Highly disappointed. It seems like there are not enough staff at the practice to deal with the amount of patients on their books. I think the practice needs an overhaul asap.
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 04 October 2023
Thank you for taking the time to give us feedback on your recent experience with the surgery. I am sorry to hear that you was disappointed and that you find it hard to get through to us. Our phone lines can be very busy in the morning and we do try our best to get through them as quick as we can. We do offer a call back system when our phone lines are busy. The call back system will hold your place in the queue and call you back when you are next in the line to be answered. If your looking to book a routine appointment, please call in the afternoon when our phone lines are normally quieter or you can complete a eConsult on our website between 8am - 5pm. We do now offer routine nurse appointment on a Saturday and some of our nurse appointments are bookable online. We also offer eConsult online, which is a online form you fill in and this will the be reviewed by a member of the duty team. You can also cancel appointments by text. But unfortunately, we are unable to offer communication through app or text message currently. I hope that your next experience with the surgery is a better one. Thank you East Shore Partnership
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Review titled My experience
Rated 5 stars out of 5
by Ian B - Posted on 29 September 2023
Your staff always stand out as being better than other surgeries that I hear about. Please let the staff know that this is noticed!!
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 03 October 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Julie C - Posted on 11 September 2023
Reception staff very polite and helpful. The nurses I've seen over the past few months have been absolutely fantastic and very supportive and I really appreciate everything they've done for me, couldn't of asked for better care and treatment.
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 12 September 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Deborah C - Posted on 15 September 2023
The nurse i saw ( May) was incredibly professional , friendly and knowledgeable . She was reassuringly knowledgeable about the process.
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 19 September 2023
Thank you for your positive review. I will pass on your feedback to Mae.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
I was listened to and came away with a treatment plan and the only regret of not speaking up sooner about my symptoms
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 25 September 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Patricia R - Posted on 11 September 2023
I was seen right on my appointment time so no waiting and the young man who did my blood test was very good in fact he was better than the times I have had tests done at QAH . He was also very polite .
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 12 September 2023
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Patricia B - Posted on 22 September 2023
Unable to sit down while in Que one woman leaning on wall and others using walking aids would be easy to line seats up for ones that felt they needed also chairs with arms this was brought up at ppg meeting I attended
Visited September 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 27 September 2023
Thank you for taking the time to give us feedback. We have now added chairs in the queue for the flu clinic for anyone who may need to sit down. We have both chairs with arms and without. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
Although I arrived slightly early I was seen by the Nurse almost immediately. Excellent treatment and Professional. Reception team were polite and helpful.
Visited August 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 30 August 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
Doctor was quite rude and not very friendly. I was supposed to of received paperwork on statins but have not received after a week. Also an appointment at an arthritis clinic. I was supposed to call back this week but quite frankly I won't bother. I've also been prescribed drugs for the pain but am too scared to take them because of what could be side effects.
Visited August 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 30 August 2023
Thank you for taking the time to give your feedback. I am sorry that you felt that the Doctor was rude. Please do contact the surgery to discuss the paperwork and appointment with the arthritis clinic, if you have not heard from them. If you feel that you would still like speak to another GP please do explain this on the phone and they will be happy to help. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
My enquiry was dealt with very quickly & I was offered both a great deal of support & treatment options available to me. Great care & service as always, very much appreciated.
Visited August 2023
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 30 August 2023
Thank you for your positive review. I will pass on your feedback to the team. Thank you, East Shore Partnership.