Eltham Palace Pms
Eltham Palace Surgery, 30 Passey Place, Eltham, London, Greater London, SE9 5DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ok Practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 April 2024
Had a review with my GP, and it went well. I was listened to, and my GP explained all the necessary steps that I need to take to ensure a speedy recovery.
Visited April 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Patient Thank you very much for taking the time to write a kind positive review . With kindest regards Jo Gilby Practice Manager
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Review titled Ok practice
Rated 4 stars out of 5
by Andy - Posted on 25 April 2024
Doctor i spoke to on phone was really nice. Polite and professional. Spoke very clear and doubled checked i was OK before leaving conversation.
Visited April 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Andy Thank you very much for your kind and positive review . All reviews are discussed regularly at our practice meetings and shared with staff . With Kindest regards Jo Gilby Practice Manager
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2024
I had one of the earliest appointments of the day, and waited 20 mins past my appointment time to be seen. Once I was in the nurse was nice and made sure I was comfortable for the routine procedure. I did spot the practice rating of ‘inadequate’ on the wall whilst waiting which was a bit concerning!
Visited April 2024
Review titled Eltham Palace Pms
Replied on 17 May 2024
Dear patient Can I please sincerely apologise for the long wait that you endured Unfortunately sometimes delays do happen for reasons outside of the clinical staff's control , but I do hope that this does not happen again for you. With kindest regards Jo Gilby Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Dawn Stapleton - Posted on 19 April 2024
Dealt with my problem and I got a same day appointment which is very rare these days so all in all very good.
Visited April 2024
Review titled Eltham Palace Pms
Replied on 23 April 2024
Dear Dawn Thank you so much for your very positive review With kindest regards Jo Gilby Practice Manager
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
Wait in a long queue Didn't give a happy response I am bot satisfied with the service they have provided. When we go therefore the appointment they said Doctor is not here you have to come back on another day.
Visited April 2024
Review titled Eltham Palace Pms
Replied on 23 April 2024
Dear patient Please accept my sincere apologies for the service that you recieved . Please contact me at the practice so that we can discuss this issue further With kindest regards Jo Gilby Practice Manager
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Review titled Lovely appointment
Rated 4 stars out of 5
by Diane Cunningham - Posted on 24 April 2024
A lovely meeting/doctor who was interested and caring and noted down pertinent points of my health on computer. She was clearly intuitive and listened to me. We made a plan for my future which was very helpful and reassuring. Thank you doctor I hope you stay.
Visited April 2024
Review titled Eltham Palace Pms
Replied on 24 April 2024
Dear Dianne Thank you so much for you lovely positive review and we will forward this on to the GP that you saw today . With kindest regards Jo Gilby Practice Manager
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Review titled Deaf awareness training needed for all staff
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2024
This the third time I have asked to know which room the doctor is in because I need to be facing anyone calling me to lip read as I didn't have my hearing aids in (due to ear infection) and yet again all I was greeted with by reception staff" I ont know what room and oh don't worry the doctor will call you" seriously no understanding of what being deaf means when someone could be calling me from any of 4 directions!!! Another patient helped me when the doctor called me
Visited April 2024
Review titled Eltham Palace Pms
Replied on 19 May 2024
Dear Patient Sincere apologies for the upset this issue is causing We are going to discuss this review in a practice meeting to see where we can help , and arrange some training for staff . With kindest regards Jo Gilby Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
My experience was great. My GP was very caring and listen patiently to my problems. He explained in details about My symptoms and the test he could order. I had not seen this GP before, but I was extremely happy with his advice and care plan Thank you!
Visited April 2024
Review titled Eltham Palace Pms
Replied on 23 April 2024
Dear patient Thank you very much for your positive review . I am so pleased that you were happy with the advise you recieved from our GP today . With kindest regards Jo Gilby Practice Manager
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Review titled Nice GP
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2024
Happy with my recent appointment, the doctor was kind and gentle with my little one, quick and helpful.
Visited April 2024
Review titled Eltham Palace Pms
Replied on 13 May 2024
Dear Patient Thank you very much for your kind positive review We are so pleased that you were happy with your recent consultation for your child With kindest regards Jo Gilby Practice Manager
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Review titled Efficient appointment
Rated 4 stars out of 5
by Joe - Posted on 27 April 2024
My appointment was on time. The practitioner I saw was efficient and thorough and also very pleasant in their approach to me.
Visited April 2024
Review titled Eltham Palace Pms
Replied on 17 May 2024
Dear Joe Thank you very much for your very kind and positive review With kindest regards Jo Gilby Practice Manager