Fir Park Medical Centre
Upton Rocks, Widnes, Cheshire, WA8 9DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clean and helpful
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2023
From reception to the medical staff everything went smoothly. I was given the treatment I required and this was done in an extremely professional and friendly manner. I felt confident in the nurse I spoke with and they offered good advice.
Visited September 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Patient, Thank you for your positive feedback. Your comments will be passed to the teams. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
Needed to see a Dr due to being in pain and not being able to take over the counter medication for it due to a medical condition.Rang to book an appointment to be told only on the day appointment available. Booked a day off work to call on the day to wait in a long queue to be told at 8.10a.m. no appointments left.What is the point of this?. Not fit for purpose.
Visited August 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Patient, Thank you for your feedback on our appointment system. We have recently reviewed our appointment availability and, as well as having pre-bookable appointments available online via NHS App, we have more pre-bookable availability when a patient contacts via telephone. We have employed additional receptionists to reduce the wait on the telephone, which has led to appointments being booked quickly when our lines open at 8am. We also offer online consultations via Patchs on a daily basis and pre-bookable evening and Saturday appointments at our extended service at Highfield Hospital. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Brilliant servicebithb
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Both members of staff with whom I dealt with were extremely friendly and helpful .....sorry can't add to this review
Visited June 2023
Review titled Fir Park Medical Centre
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to leave a review. I am glad to hear that you found the staff extremely friendly and helpful. I will pass your comments to the team. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
Appointment system is atrocious . Unable to get an appointment for a child under 2 years of age. Directed to A & E !! A total misuse of this service . Unable to pre book appointments told to ring back following day and join the other thousands of patients trying to get through on the not fit for purpose telephone system alternatively attend the surgery in person to queue up . Completely lost for words at lack of compassion or empathy shown by receptionists . Appalling service or lack of service all round
Visited June 2023
Review titled Fir Park Medical Centre
Replied on 09 October 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry to read that your recent experience has been very unsatisfactory. If you would like to discuss this further please contact me at the surgery. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Zero appointments
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
It is impossible to get an appointment here since they moved. Can’t get through on the phone, none through patient access. Everyone ends up at the walk in centre.
Visited June 2023
Review titled Fir Park Medical Centre
Replied on 09 October 2023
Dear Patient, Thank you for taking the time to leave a review. If you would like to contact me about the occasions that you have tried to access an appointment, please contact the surgery. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Efficient and friendly
Rated 5 stars out of 5
by RLH - Posted on 10 May 2023
Polite, courteous and efficient staff. I was put at ease for an examination and given thorough information explained in a logical, relatable way.
Visited May 2023
Review titled Fir Park Medical Centre
Replied on 10 May 2023
Dear RLH, Thank you for taking the time to leave a review. I am glad to read that your experience was a positive one; I will share your feedback with our team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
I had bloods taken very quickly and painless which has not always been the case in hospitals , I have been at the practice for over 40 years , I cannot find any fault with the care I or my family have had , the staff all work very hard
Visited May 2023
Review titled Fir Park Medical Centre
Replied on 22 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am glad that your experience has been positive. I will share your feedback with the team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Hannah Perrett - Posted on 05 May 2023
Took my two children in for their 1 year and pre school jabs. The nurse was lovely with us, very efficient and conscious of keeping it as calm as possible for the two of them. She even had extra stickers for them!
Visited May 2023
Review titled Fir Park Medical Centre
Replied on 09 May 2023
Dear Hannah Perrett, Thank you for taking the time to leave a review. I am glad that your experience during your children's immunisations was a positive one. I will share your feedback with the Practice Nurse. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled New system!!
Rated 3 stars out of 5
by Margaret Burke - Posted on 26 May 2023
Best thing you’ve done!! Opening up at 8am so patients can queue speak to a real person and get a fast call back!! So much better than pressing that re-call button 200 (yes 200 times!!) & being No 10 in the Q and that’s when you have eventually got thru!! Usually takes 30 mins to get thru!!! What next showing up taking a number & being seen by next available GP That’s what we used to do & it worked!!
Visited May 2023
Review titled Fir Park Medical Centre
Replied on 14 June 2023
Dear Margaret Burke, Thank you for taking the time to leave a review. If you would like to discuss our appointment system further, please do contact me. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Stephanie Webster - Posted on 03 April 2023
The doctor saw my 5 month old daughter this morning while she was suffering croup. I phoned at 8.30am and had an appointment for 9.20am. The doctor made this visit completely stress free and put my mind at rest. He was fantastic with my daughter and kept her smiling throughout. All of the staff here are fantastic and can’t thank them enough for going above and beyond. I have never had a bad experience here unlike other GP surgeries I have been to.
Visited April 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Stephanie Webster, Thank you for taking the time to leave feedback. I am very happy that both you and your daughter had a positive experience. I will pass your positive feedback to the GP. Emillie Davies Deputy Practice Manager Fir Park Medical Centre